job overview:
● a person who will be responsible for managing new projects, service and maintenance management, handling of site visits, telephonic support and ticket management, customer relations, quality checks, and feedback management.
● the successful candidate will work closely with the team to ensure customer satisfaction and timely project completion.
roles & responsibilities
● leads on-site service activities, including installations, commissioning, complex repairs, and amc execution.
● acts as a key link between customer support and field technicians.
requirement skills
● conduct site assessments, installations, and commissioning for customer projects.
● handle amc maintenance schedules, complex repairs, and system troubleshooting on-site.
● manage customer training during handovers and ensure systems are fully operational.
● prepare service reports, including site observations and recommendations.
● collaborate with service managers on performance tracking and resource planning.
● provide feedback for process improvements and sop revisions.
● assist in customer feedback analysis and participate in service quality reviews.
education qualification ● bachelor's / diploma degree in engineering or a related field.
work experiences ● 2 or more years in project and service management
work location ● office (thaltej)
job type ● full-time duty:
mon to fri 10:00 am to 7:00 pm & saturday 10:00 am to 05:00 pm
week off ● sunday
age limit ● 23 to 35 years