MS CRM Job Vacancies in Nashik

Key ResponsibilitiesManage customer interactions through calls, emails, WhatsApp, and other communication channels.Maintain and update customer records in the CRM system.Conduct regular follow-ups with prospective and existing customers.Handle customer queries, complaints, and service requests efficiently.Coordinate with sales, marketing, and operations teams for customer support and issue resolution.Monitor customer feedback and identify opportunities to improve customer satisfaction.Generate customer engagement and retention initiatives.Prepare daily, weekly, and monthly CRM reports.Ensure accurate documentation of customer communications and transactions.Support lead management and conversion activities.

ResponsibilitiesSetting customer expectations and revenue goals.Identifying customer demands and requirements.Developing plans to address customer-specific needs.Dealing with people of different backgrounds and temperaments.Solving customer issues and complaints.Planning strategies for customer care and conflict resolution.Cross-selling products and services to the customer.Advising customers on cost-effectiveness.Overseeing the activities of the sales team.Offering exceptional customer service to customers.Negotiating agreements with customers.RequirementsBachelors degree in Business Administrator, Marketing or a relevant field.3 years of experience working as a Customer Relationship Manager or a similar role in the customer service department.Demonstrate the ability to work in teams and independently.Excellent organizational and interpersonal skills.Outstanding oral and written communication skills.Good customer service skills.Exceptional negotiation and sales skills.Proficiency in Microsoft Office Tools.Sound knowledge of the companys products and services.Ability to maintain sensitive and confidential information.Excellent presentation skills.