MCSE Jobs

Job SummaryWe are seeking a detail-oriented and customer-focused Technical Support Engineer to join our support team. This role involves resolving technical issues, guiding users through product functionalities, and collaborating with various teams to deliver high-quality solutions. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping others.Key Responsibilities1. Troubleshooting and Issue Resolution:o Respond to customer inquiries, diagnose technical problems, and provide step-by-step guidance.o Analyze, troubleshoot, and resolve hardware, software, and network-related issues.o Escalate complex issues to appropriate teams, ensuring timely and efficient resolution.2. Customer Interaction:o Provide excellent customer service by communicating effectively with clients to understand and resolve their issues.o Educate customers on product features, best practices, and troubleshooting techniques.3. Documentation and Reporting:o Document all support activities, including troubleshooting steps, resolutions, and client feedback.o Contribute to the knowledge base by creating and updating FAQs, manuals, and technical support documentation.4. Product and Process Improvement:o Identify patterns in customer issues and provide feedback to product and engineering teams for improvement.o Actively participate in team meetings to share insights, learnings, and suggestions for enhancing the support process.5. Collaboration and Continuous Learning:o Work closely with cross-functional teams (development, quality assurance, product management) to resolve issues and improve customer satisfaction.o Stay updated on the latest industry trends, tools, and technologies.Required Qualifications Bachelors degree in Computer Science, Engineering, or a related field. Proven experience in technical support, IT support, or related field. Proficiency in diagnosing software and hardware issues. Strong knowledge

Installation and configuration of Windows based operating systems (Windows 7,8&10) Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup. Troubleshooting all types of Hardware and software applications problems. Configuring & troubleshooting of Desktop/Laptops for L1 levels & Managing backup and recovery. Configuring & troubleshooting of printer, scanner & LAN related issues reported by users Installation and configuring of wireless Data Cards in users laptops. Exposure in Active Directory user creation & deletion Maintenance and Troubleshooting of connectivity problems using Ping, Trace route. Troubleshooting hardware, software & networking problems. User group policies creation & modification Monitoring of virus issues through Symantec Endpoint Protection antivirus. Regular data & mail backup of MS outlook (PST files). Password creation & resetting to end users through remote desktop Good experience in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook Express

Addressing user tickets for issues regarding hardware, software, and networking.Assisting customers through installing applications and computer peripherals.Providing technical support either by visiting on-site or through remote-access systems.Providing IT networks and customer services to users inside and outside the company.Guide users with step-by-step instructions to resolve the issues.Customising the desktop applications as per the needs of users and clients.Advising on software and hardware upgrades.Maintaining a log of job tickets and maintenance tasks.Send the unresolved issues to the next level of the support team.Ensuring that the client systems are working fine.Creating technical reports and manuals.Keep up with current breakthroughs in computing technology and research its reviews.

- Address user tickets regarding hardware, software and networking- Walk customers through installing applications and computer peripherals- Ask targeted questions to diagnose problems- Guide users with simple, step-by-step instructions- Conduct remote troubleshooting- Test alternative pathways until you resolve an issue- Customize desktop applications to meet user needs- Record technical issues and solutions in logs- Direct unresolved issues to the next level of support personnel- Follow up with clients to ensure their systems are functional- Report customer feedback and potential product requests- Help create technical documentation and manuals- Address user tickets regarding hardware, software and networking- Walk customers through installing applications and computer peripherals- Ask targeted questions to diagnose problems- Guide users with simple, step-by-step instructions- Conduct remote troubleshooting- Test alternative pathways until you resolve an issue- Customize desktop applications to meet user needs- Record technical issues and solutions in logs- Direct unresolved issues to the next level of support personnel- Follow up with clients to ensure their systems are functional- Report customer feedback and potential product requests- Help create technical documentation and manuals

Should install and maintain the companys software and equipment. Identification of problems in computers systems and providing technical solutions.Should be able to troubleshoot various technology issues. Help new employees to set up their work station. Should be up to date with the upgrades and maintain the systems updated. Assist new employees on how to use the system software and apps.

Desktop support engineer JDKNOWLEDGE / SKILLS : -Installation, configuration & Troubleshooting of all types of Hardware and software application problems. Windows 10,8, 7 & XP OS Installation, configuration & troubleshooting of Desktop/Laptop. Managing, backup & recovering User Data. Installation, configuratio& troubleshooting of Printers & Scanners. Installation of Trend Micro, Quick heal & MacAfee Antivirus. Ability to multi task with strong attention to details. Accurately filling in administrative records and relevant paperwork. Active directory (AD DS). DHCP and DNS management. Installation and Configuration of Windows-Based Operating Systems ( Windows 10, 8, 7, XP ). Software Installations and Troubleshooting of all types of customer oriented field problems, network settings for TCP/IP and internet Setup.Troubleshooting of all types of Hardware and Software applications problems. Configuring & Troubleshooting of Desktop/Laptop for Managing backup & recovery. Configuring & Troubleshooting of Printer, Scanner & LAN related issues reported by users. Installation and Configuring of wireless Data cards in users Laptops. Maintenance and Troubleshooting of connectivity problems. Monitoring of virus issues through Trend Micro protection antivirus. Good experience in configuring & troubleshoot Wifi Routers. Remotely resolving application problems & network problems and mail configurations through remote desktop sharing & VNC Maintaining Assets through Assets Inventory Book Handle the responsibilities of analyzing hardware and software issues and take necessary corrective actions to resolve Installation of windows application.

System Engineer- Window serverSystem Engineer- Cloud computingSystem Engineer- Linux serverSystem Admin/Engineer

**** Its a permanent work from home. Job Role and Responsibilities:1. As a Trainer your responsibilities would be handling classes for our students either online or In-Personor in client locations on CCNA.2. Develop and Design course related content based on the requirement.3. Monitoring the students.4. Strong conceptual as well as hands-on knowledge on Routing Protocols including RIP, EIGRP, OSPF,BGP5. Strong conceptual as well as hands-on knowldege on Switching Protocols including VLAN, STP, IVR,VTP, FHRP,6. Should be familiar with LAN & WAN Infrastructure7. Must have good writing and communication skills in English for class deliveryRequirements:1. Proven work experience in the field of training solutions.2. Track record in designing and executing successful training programs.3. Excellent communication and leadership Skills.4. Ability to plan, multitask and manage time effectively

Scope of Work: Acting as the first point of contact with end-users reporting faults and requesting IT support. In addition, you will liaise with other senior team members to ensure that all tasks are resolved in a timely and acceptable manner, escalating, and briefing effectively where necessary. Responsible for the day-to-day delivery of 1st line and 2nd line Remote/Onsite support and maintenance procedures to all the organization-wide users and growing customer base. Utilize the IT electronic ticketing system in creating, resolving, closing, or escalating, and track requests and activities. Updating tickets with progress notes for both the end-user and other team members as per company procedure. Maintaining comprehensive documentation of procedures, system documentation, and ensuring support processes are regularly reviewed. Communicate with all relevant stakeholders affected by any task in a timely, professional manner as per SLA. Notifying IT Management of changes within Information Technology that may cause a change in escalation, major outage, server issue, major move, and/or staffing issue Perform Administration, Installation, configurations, troubleshooting, and providing support for Office 365, Microsoft Exchange, SharePoint online, including but not limited to servers, workstations, configuring & deploying new desktop, laptop, network equipment, and other IT assets. Collaborating with global IT personnel, systems, and practices as adopted by the organization. Participating in team meetings and appropriate corporate meetings and activities Participating in the continual improvement of standards, processes, and procedures required to deliver high-quality service, and auditing and analyzing systems to ensure security and data integrity Perform other duties as assigned.Required Qualifications: Minimum Bachelors Degree or similar technical training. Must have 1-2 years of experience in a similar role Preferred Certifications: I

oles and Responsibilities: Innovative Academy is hiring full time technical trainer for CCNA. Candidate should be able to successfully Deliver Classroom Training on CCNA with well-versed Hands-On knowledge. Daily around 3 to 4 batches from Monday to Saturday.Desired Candidate Profile: Candidate should have complete technical skills in networking and CCNA Should have at-least 1 year hands on experience as CCNA trainer. Good presentation & communication (English) skills required as this is a teaching job.

1. Should have relevant experience in windows server/Linux/Firewall management of 4-6 years2. Required hands on experience on Domain Controller, DNS Servers, DHCP Servers, File Servers.3. Required Desktop and network level troubleshooting skills.4. OS installation and patches management.5. Should have basic Linux knowledge.6. Must be able to demonstrate deep technical troubleshooting and problem solving skills.7. Deep technical skills on Microsoft Core components are mandatory (DNS, DHCP, WINS).8. Good fundamentals and technical hands on experience on Active Directory.9. Basic understanding of Storage and back up concepts.10. Willingness to work on rotational shift timings.11. Excellent understanding of ITSMITIL processes (Incident, change, configuration and problem management) and certification will be added advantage.12. Anti-Virus: Implement, Manage and troubleshoot various Anti-virus applications (SEP, McAfee, etc.)13. Cloud Technologies: Working experience in Azure and AWS are added advantage14. Good knowledge in OSI Layers, LAN and WAN.15. Good knowledge in IP Addressing, Troubleshooting network issues.16. Perform Security Health Check of Windows servers and other compliance17. RAID Configurations and Disk management utilities tools.18. Creating Group Policies and implementation as per standard procedures19. Coordinating with different lines of services with SLA.20. 3rd party vendor coordination for visit and troubleshooting.21. Good communication and interpersonal skill are mandatory

Primary Responsibilities:We are seeking an experienced Server Administrator to provide support for Microsoft/VMWare based systems. The role includes excellent troubleshooting for our clients IT issues and supporting their variety of applications andtechnology needs.Our ideal candidate will bring: Minimum relevant 5+ years IT support experience (Windows/ESXi operating systems) Strong working knowledge of: Windows, Networking, EmMail systems, Hardware installations, Servers andother related technologies. A passion for technology, innovation, and making a difference Exceptional documentation skills An eagerness to learn and improve A positive personality, attitude & a Team player. Can thrive under pressure and meet deadlines Ability to be adaptable, flexible, and a multi-tasker Excellent Verbal & written communication skillsTech Skills - Strong Working knowledge on Windows Servers 2012/2016/2019 Administration and troubleshooting of Windows File/Print and Application Servers Troubleshooting on Active directory servers, sites, and services & events. Install, Management and administration experience of ESXi clusters and Hyper V Clusters Experience with Server Hardening on Microsoft and ESXi platforms Hands on experience with PowerShell scripting, automation and Group policy administration Review reports from RMM tools to identify trends and system health and forecast issues Level 2 escalation support for server issues Deployment and administration patch management Hands on experience of Microsoft Office/ Office 365/G-suite, SPAM filters Hands on experience of Printers & Antivirus: management & configuration Advanced-Backup configuration & managementExperience in Azure/AWS Cloud Admnistration

Candidate should have good experience or knowledge in Hardware & Network in IT profile.Graduation or Diploma in relevant field completed Freshers can also apply

We are looking for the candidate who have a technical skills and and solving to desktop problemsinterested candidates can walk in directly below addressVenue:Netlync Technologies,1st floor, Above Lot Mobiles,Opp Green Park Hotel, Begumpet,Hyderabad 500014Landmark: Opp Green Park Hotel, Above LOT Mobiles

Faculty should know the following:CCNAMicrosoft ServerRedHatEthical Hacking(optional)