Service Help Desk Associate

Cintap India Pvt.ltd

scope of work:

• acting as the first point of contact with end-users reporting faults and requesting it support. in addition, you will liaise with other senior team members to ensure that all tasks are resolved in a timely and acceptable manner, escalating, and briefing effectively where necessary.

• responsible for the day-to-day delivery of 1st line and 2nd line remote/onsite support and maintenance procedures to all the organization-wide users and growing customer base.

• utilize the it electronic ticketing system in creating, resolving, closing, or escalating, and track requests and activities. updating tickets with progress notes for both the end-user and other team members as per company procedure. maintaining comprehensive documentation of procedures, system documentation, and ensuring support processes are regularly reviewed.

• communicate with all relevant stakeholders affected by any task in a timely, professional manner as per sla.

• notifying it management of changes within information technology that may cause a change in escalation, major outage, server issue, major move, and/or staffing issue

• perform administration, installation, configurations, troubleshooting, and providing support for office 365, microsoft exchange, sharepoint online, including but not limited to servers, workstations, configuring & deploying new desktop, laptop, network equipment, and other it assets.

• collaborating with global it personnel, systems, and practices as adopted by the organization.

• participating in team meetings and appropriate corporate meetings and activities

• participating in the continual improvement of standards, processes, and procedures required to deliver high-quality service, and auditing and analyzing systems to ensure security and data integrity

• perform other duties as assigned.

required qualifications:

• minimum bachelors’ degree or similar technical training.

• must have 1-2 years of experience in a similar role

• preferred certifications: i

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  B.C.A, Diploma, Higher Secondary, Any Bachelor Degree

• Role

  Helpdesk Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office