Service Help Desk Associate

Cintap India Pvt.ltd

Scope of Work:

Acting as the first point of contact with end-users reporting faults and requesting IT support. In addition, you will liaise with other senior team members to ensure that all tasks are resolved in a timely and acceptable manner, escalating, and briefing effectively where necessary.

Responsible for the day-to-day delivery of 1st line and 2nd line Remote/Onsite support and maintenance procedures to all the organization-wide users and growing customer base.

Utilize the IT electronic ticketing system in creating, resolving, closing, or escalating, and track requests and activities. Updating tickets with progress notes for both the end-user and other team members as per company procedure. Maintaining comprehensive documentation of procedures, system documentation, and ensuring support processes are regularly reviewed.

Communicate with all relevant stakeholders affected by any task in a timely, professional manner as per SLA.

Notifying IT Management of changes within Information Technology that may cause a change in escalation, major outage, server issue, major move, and/or staffing issue

Perform Administration, Installation, configurations, troubleshooting, and providing support for Office 365, Microsoft Exchange, SharePoint online, including but not limited to servers, workstations, configuring & deploying new desktop, laptop, network equipment, and other IT assets.

Collaborating with global IT personnel, systems, and practices as adopted by the organization.

Participating in team meetings and appropriate corporate meetings and activities

Participating in the continual improvement of standards, processes, and procedures required to deliver high-quality service, and auditing and analyzing systems to ensure security and data integrity

Perform other duties as assigned.

Required Qualifications:

Minimum Bachelors Degree or similar technical training.

Must have 1-2 years of experience in a similar role

Preferred Certifications: I

Experience : 1 - 2 Years

No. of Openings : 1

Education : Higher Secondary, Diploma, Any Bachelor Degree, B.C.A

Role : Help Desk Associate

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Male

Job Country : India