IT Support Executive (Full Time)

Plutus Ventures

job summary

we are seeking a detail-oriented and customer-focused technical support engineer to join our support team. this role involves resolving technical issues, guiding users through product functionalities, and collaborating with various teams to deliver high-quality solutions. the ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping others.

key responsibilities

1. troubleshooting and issue resolution:

o respond to customer inquiries, diagnose technical problems, and provide step-by-step guidance.

o analyze, troubleshoot, and resolve hardware, software, and network-related issues.

o escalate complex issues to appropriate teams, ensuring timely and efficient resolution.

2. customer interaction:

o provide excellent customer service by communicating effectively with clients to understand and resolve their issues.

o educate customers on product features, best practices, and troubleshooting techniques.

3. documentation and reporting:

o document all support activities, including troubleshooting steps, resolutions, and client feedback.

o contribute to the knowledge base by creating and updating faqs, manuals, and technical support documentation.

4. product and process improvement:

o identify patterns in customer issues and provide feedback to product and engineering teams for improvement.

o actively participate in team meetings to share insights, learnings, and suggestions for enhancing the support process.

5. collaboration and continuous learning:

o work closely with cross-functional teams (development, quality assurance, product management) to resolve issues and improve customer satisfaction.

o stay updated on the latest industry trends, tools, and technologies.

required qualifications

• bachelor’s degree in computer science, engineering, or a related field.

• proven experience in technical support, it support, or related field.

• proficiency in diagnosing software and hardware issues.

• strong knowledge

• Experience

  1 - 5 Years

• No. of Openings

  25

• Education

  Any Bachelor Degree

• Role

  IT Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Kandivali