L2 Support Engineer Jobs

Key ResponsibilitiesProvide technical support to customers via phone, email, chat, or remote sessions.Diagnose, troubleshoot, and resolve hardware, software, application, and network-related issues.Log, track, and manage support tickets through the ticketing system.Escalate complex technical issues to appropriate teams and follow up until resolution.Install, configure, and maintain software applications and systems.Monitor system performance and identify potential issues proactively.Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.Assist customers with product setup, upgrades, and configuration.Collaborate with engineering, product, and quality teams to improve support processes and product performance.Ensure compliance with service-level agreements (SLAs) and company support standards.

Key Responsibilities & SkillsMinimum 2-3 years of experience in Salesforce Administration and L2 Application/System Support.Hands-on experience with Salesforce (SFDC) is mandatory.Strong understanding of Salesforce data models, with hands-on experience in Reports and Dashboards for data analysis.Ability to understand and analyze business logic and requirements.Experience managing Salesforce users, data, profiles, permissions, and security.Strong troubleshooting and problem-solving skills, especially in L2 support environments.Ability to analyze and resolve complex application issues quickly with strong attention to detail.Hands-on experience with Data Loader and other Salesforce data management tools.Good verbal and written communication skills.Anaplan exposure is a plus / good to have.

We are hiring a Resident Engineer (L2 - Backup Solution) for F1 InfoTech Pvt. Ltd. at Lodhi Road, Delhi. We are looking for an experienced IT professional with 5+ years of experience in enterprise backup infrastructure, server administration, and storage management. The candidate will be responsible for providing Level-2 onsite support, monitoring backup jobs, performing backup and restore operations, troubleshooting hardware and software issues, managing storage capacity, and ensuring high availability of backup infrastructure. The role also involves incident management, change management, vendor/OEM coordination, documentation, reporting, and participation in disaster recovery activities. Candidates should have hands-on experience with enterprise backup solutions, Windows Server, Active Directory, and storage systems. B.E./B.Tech./MCA with OEM backup solution certification is preferred. This is a full-time onsite role, 6 days working (9:00 AM-6:00 PM), offering a salary of 5-6 LPA along with PF, ESI, health insurance, and career growth opportunities. Immediate joiners will be preferred.If You are Interested Please Share Ur CV

Coupa Support L2Technical Expertise:Deep knowledge of Coupa modules including Sourcing, SRM, Procure, Contracts, Catalog, Receipt, Stock Management, and Invoice.Understanding of System Administration, including managing roles, permissions, and configuring approval workflows.Foundational knowledge of architecture such as APIs and SFTP.Familiarity with ERP systems (like SAP or Dynamics) and data exchange/integration processes.Experience with ITSM/Ticketing tools such as ServiceNow or Jira.Domain Knowledge: A strong understanding of standard procurement processes, specifically purchase requisitions, purchase orders, and invoicing.Functional Skills: Ability to create and analyze reports using Coupa Analytics and Excel.Coupa Specialist, Coupa Administrator, Coupa Support, Coupa ConsultantProcure-to-Pay (P2P), Source-to-Pay (S2P), IT Procurement, E-ProcurementAPI Integration, SFTP, ERP Integration, SAP, Microsoft Dynamics, System ConfigurationLevel 2 Support, Functional Support, Workflow Configuration, SIT (System Integration Testing)ServiceNow, Jira, Confluence, Coupa Analytics

Required Candidate profileAge below 50 yearsMin 2 Years of ExperienceAt least a Bachelor/DiplomaExcellent communication skillsMedically FitPermanent settle with familyCan work in any occupation.

As an Information Technology Executive, you will play a vital role in supporting our organization's IT needs. You will be responsible for ensuring the smooth operation of our computer systems and assisting team members with technical issues.Key Responsibilities:- Technical Support: Provide assistance to employees with hardware and software problems, ensuring timely resolution and minimal disruption to work.- System Maintenance: Regularly check and update the organizations IT systems to ensure they are functioning well and securely.- Network Management: Monitor and maintain the company's network infrastructure to ensure reliable internet and connectivity for all users.- Documentation: Keep detailed records of IT issues and resolutions, creating a knowledge base for future reference.- User Training: Conduct training sessions for staff to improve their understanding of IT systems and best practices for usage.- Vendor Coordination: Liaise with external vendors for hardware and software purchases, repairs, or support, ensuring the best service and prices.Required Skills and Expectations:- A minimum of 3 years of experience in an IT role demonstrating strong technical knowledge and problem-solving skills.- Proficiency in various operating systems and software applications, with a keen ability to learn new technologies quickly.- Strong communication skills are essential for effectively assisting users and working with team members.- Must demonstrate the ability to work independently as well as part of a team in a fast-paced environment.- A proactive attitude towards technology challenges and a commitment to improving IT practices within the organization.

Provide onsite support for desktops, laptops, printers, scanners, IP phones, UPS, switches,routers, VC systems, CCTV, and other IT equipment. Perform preventive and predictive maintenance of IT equipment. Troubleshoot hardware and software issues (L1L2 support). Install and configure operating systems, software, and network connectivity. Manage incidents and service requests through helpdesk system and ensure SLA compliance. Handle IMAC activities (Install, Move, Add, Change) for IT infrastructure. Coordinate with ISP and third-party vendors for connectivity and warranty/AMC support. Provide Video Conferencing (VC) support including MS Teams, WebEx, and Google Meet. Maintain IT asset inventory and conduct periodic verification. Submit daily activity reports and escalate critical issues when required.

Job Title: Technical Support Associate L1 / L2Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote)Experience: 13 years (Freshers with tech background can apply)Salary: 20,000 35,000/month + Shift AllowanceShift: Rotational / Night (US, UK processes)Responsibilities:Respond to product or service issues via phone/email/chat.Troubleshoot Level 1 issues (login, access, connectivity, settings).Document tickets and escalate complex cases.Ensure resolution within SLAs.Requirements:Strong English communication.Basic understanding of networking, SaaS tools, CRM systems.Knowledge of Zendesk, Freshdesk, or Jira is a plus.Willingness to work night shifts.Perks:Internet reimbursement (for remote).Shift allowance + performance bonus.Certification opportunities (ITIL, etc.). Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

Firewall Management:Configure, monitor, and troubleshoot enterprise firewalls (Sophos, Fortinet, SonicWall, Palo Alto, etc.)Maintain security policies, NAT rules, VPNs (Site-to-Site and Remote Access)NAS Administration:Set up, manage, and maintain Network Attached Storage systems (QNAP, Synology, etc.)Configure user access, permissions, and ensure data integrity and backupsWindows Server Administration:Install, configure, and maintain Windows Server OS (2016/2019/2022)Manage Active Directory (AD), DNS, DHCP, Group Policies, Domain Controllers (DC)Troubleshoot user authentication, login issues, and AD replicationCisco Network Devices:Configure and troubleshoot Cisco switches and routersImplement VLANs, routing protocols (OSPF, EIGRP), trucking, and port securityMaintain network diagrams and documentationVoIP & Telephony Systems:Support VoIP and telephony platforms like Avaya IP Office / Cisco Unified Communications / 3CX / Grand stream etc.Configure SIP trunks, extension mappings, IVRs, ring groups, voicemail, and call flowTroubleshoot VoIP-related issues: call drops, registration failures, QoS issuesMonitoring & Troubleshooting:Use tools like PRTG, Nagios, or SolarWinds for infrastructure monitoringRespond promptly to network/system alerts and perform root cause analysisEmergency Support:Be available 24x7 for critical support, emergencies, and planned maintenance windowsParticipate in on-call rotation for after-hours supportDocumentation:Maintain comprehensive and up-to-date documentation of configurations, SOPs, and change logsCommunication:Coordinate with internal teams and vendors for issue resolution and project implementationProvide clear updates to stakeholders in a timely and professional mannerRequired Skills & Qualifications:Education: Bachelors degree in computer science, Information Technology, or related fieldCertifications (Preferred):Cisco CCNA/CCNPMicrosoft MCSA/MCSE (Windows Server)Fortinet NSE or other firewall certificationsExperience: 35 years of relevant hands-on experience in infrastructure and network supportTechnical Proficiency:Strong understanding of Layer 2/3 networkingHands-on experience with managing firewall rules, VPN tunnels, and access policiesExperience managing Active Directory & GPOsFamiliarity with backup solutions and disaster recovery planningSoft Skills:Excellent verbal and written communicationTeam player with a problem-solving attitudeAbility to work under pressure and handle emergencies with calmness and precisionWorking Conditions:May require working outside of regular hours for critical updates, troubleshooting, or emergencies

Objective of the roleResponsible for deploying and supporting the product/CRs at customer environment.Managing the tickets from customer adhering to SLAJob Responsibilities/TasksInstallation of product/solution and its dependencies on serversFollowing up with customer points of contact for various aspects.Integration of product with various external entities and readiness of the solution.End to end system testing before handing over system to customer for user acceptance testing.Driving the UAT with end customer(s) from support perspectiveLaunch and post-go live management of the product, including Monitoring and automation of various jobsSkillsVery good knowledge on Unix and Shell scripting1 to 3 years of experience with Telecom BSS/OSS solution in prior with at least two customers with/without onsite presence.Good knowledge on RDBMS concepts and Oracle QueriesPreferred knowledge on Hadoop/HBase/PostGreSQLExtensive experience of systems development including involvement in all major stages of software development projects.Good Knowledge and appreciation of systems development lifecycles and methodologies.Well established communication, presentation, motivational and inter-personal skills associated with person-management abilities.Thorough understanding, appreciation and analysis of the issues underlying systems development.Experience of the technical aspects of the relevant technologies, software and hardware, to be employed.Prior experience in Telecom sources ETL tool experience is preferred.

Provide on-demand technical support to U.S. customers across chat, email, or phone channels Diagnose and fix technical issues related to ServiceNow workflows, forms, UI policies, and automation. Address and resolve customer inquiries, incidents, and service requests using ServiceNow. Guarantee on-time project delivery and ensure compliance with project deadlines Participate in testing and ensuring the functionality of new ServiceNow features and updates.

1) Assembling Pc , Installation of OS and Software.2) Installation and Configuration of Network Printer3) Configuration of Network Product Router/ Access Point 4) Installation /Configuration of Firewalls / Manage Network Switch5) Installation/ Configurations of Servers (Raid Configuration / OS Installation/H/w drivers firmware Update)6) Deployment of Active Directory and Domain Controller7) Installation of Antivirus server 8) Crimping/Punching Network Cable9) Email Configuration

1. Troubleshoot and resolve desktop-related issues via phone, email, or in-person.2. Document and track issues using a ticketing system (e.g., ServiceNow, JIRA).3. Perform basic troubleshooting, maintenance, and repair tasks for desktops, laptops, and mobiledevices.4. Collaborate with L2/L3 support teams to resolve complex issues.5. Maintain accurate inventory of desktop assets and software licenses.6. Provide exceptional customer service and ensure end-user satisfaction.7. Participate in knowledge-sharing activities to improve team's technical expertise.

Desktop Administration, Hardware Troubleshooting, Network Printer Installation, Remote Support, Desktop Support, System Administration, CCNA, Active Directory, MCSA, Configuring DHCP, Technical Support, ITIL, Service Desk, Software Services, Video Conferencing

The Networking Associate will assist in the planning, implementation, and maintenance of network infrastructure. This role requires a detail-oriented individual with a strong technical background and excellent problem-solving skills. The ideal candidate will support network operations, ensure optimal network performance, and provide technical assistance to end-users.Key Responsibilities:Network Implementation and Maintenance:Assist in the installation, configuration, and maintenance of network hardware and software.Monitor network performance and troubleshoot issues to ensure reliable network operation.Perform routine maintenance and updates to network systems and equipment.Technical Support:Provide technical support to end-users, resolving network-related issues promptly.Assist in the development and implementation of network policies and procedures.Document network configurations, changes, and procedures.Security and Compliance:Ensure network security by implementing and maintaining appropriate security measures.Monitor network traffic for security breaches and respond to potential threats.Ensure compliance with relevant regulations and industry standards.Collaboration and Communication:Work closely with other IT team members to support overall IT operations.Communicate network status, issues, and changes to relevant stakeholders.Provide training and support to users on network-related topics.Project Involvement:Assist in network-related projects, including upgrades, expansions, and new installations.Participate in planning and executing network-related initiatives to enhance system performance and reliability.Collaborate with vendors and service providers as needed.

Job descriptionActive Directory user management and knowledge of Active Directory, DHCP and DNSTroubleshooting Network connectivity in a LAN/WAN environmentHands-on experience in MS-Outlook configuration & TroubleshootingHardware and Networking TroubleshootingRequired Candidate profileExcellent problem solving and multitasking skillsMicrosoft outlookKnowledge of network troubleshooting, Ethernet and IP configurationApply and Join Online: https://forms.gle/PhnD1pP13iavZbVPAFor More Details Contact HR Recruiter on Whatsapp No: 9811722064

Job Title: Desktop Supoort EngineerLocation Thane ,wagle estate *Job Type:* Full-time(Filed Work)*Overview:*We are seeking a motivated and customer-oriented IT Help Desk Technician to join our team. The IT Help Desk Technician will be responsible for providing technical assistance and support related to computer systems, hardware, and software. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and proficiency in Microsoft Excel and Word to document and report technical issues and solutions effectively.*Key Responsibilities:*- Provide first-level technical support to internal staff and consumers, responding to IT support requests via phone, email, or ticketing system.- Diagnose and troubleshoot hardware, software, and network issues.- Install, configure, and maintain computer systems, software applications, and peripherals.- Assist in the onboarding process by setting up new user accounts and workstations.- Maintain accurate records of issues and resolutions within the ticketing system using Microsoft Excel and Word.- Communicate technical information clearly and effectively to consumers and non-technical staff.- Escalate complex problems to higher-level IT staff or external vendors when necessary.- Perform regular system updates and backups.- Assist in the development and implementation of IT policies and procedures.- Provide training and guidance to end-users on the use of hardware, software, and network services.- Ensure security and privacy of networks and computer systems.- Participate in IT projects and other duties as assigned.

LRNs Client Support team is the first line of support for LRNs proprietary applications, working with customersprogram administrators, stakeholders, and internal customers. Client Support Specialist responsibilities includeprogram administrator systems training, program administrator assistance, and responsibility for delivery ofminor system configuration and content changes. The Client Support Specialist works on a team of supportprofessionals and has individual responsibilities for application systems support of LRNs Partners.Your responsibilities will include:- Provide support to internal and external customers on all aspects of LRNs proprietary applications (functionsinclude: campaign set up, system generated e-mails, system reporting, user data management, andcustomization).- Using defined systems and processes, keep both internal and external stakeholders updated as to the statusof call tickets, requests, projects, issues, and changes.- Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed andmeasured.- Ensure at all times SLAs are observed and met to ensure timely resolution of customer support issues.- Manage expectations of internal and external customers, ensuring capabilities are not exceeded to thedetriment of the customer. Escalate issues related to capabilities where appropriate.- Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based onneed and impact. Work with internal stakeholders to address priorities.- Prepare and present (in written and verbal forms) product information that will assist customers with thecapabilities of LRN's systems.- Maintain quality levels for all work related to customers requests.- Ensure there is an ongoing dialog between LRN and each customer with whom the Client Assistance Centerteam member is working.- Collaborate with peers to discuss unique solutions and to document them.

We are seeking an experienced Senior SAP S4HANA PPQM Support Consultant to provide L2L3 application support process optimization incident resolution and enhancement delivery for Production Planning PP and Quality Management QM processes within SAP S4HANA The consultant will be responsible for ensuring stable manufacturing and quality operations supporting business users and driving continuous process improvements across production and quality functions The role requires strong expertise in manufacturing processes quality assurance and integration with other SAP modules in a support environmentKey ResponsibilitiesApplication Support Incident ManagementProvide L2L3 support for SAP S4HANA PP and QM modulesAnalyze troubleshoot and resolve production and qualityrelated incidents within SLA timelinesPerform root cause analysis RCA for recurring issues and process disruptionsSupport business users on process queries and howto requestsCoordinate with SAP OSS for issue resolution and note implementationSupport monthend and periodic manufacturing closure activitiesProduction Planning SupportSupport endtoend manufacturing planning and execution processesManage and supportMaterial Requirements Planning MRPDemand ManagementProduction OrdersPlanned OrdersCapacity PlanningShop Floor ControlProduction SchedulingProduction VersionsBOMs Bills of MaterialRoutings and Work CentersRepetitive ManufacturingMaketoStock MTS and MaketoOrder MTO processesResolve production execution and planningrelated system issuesQuality Management SupportSupport SAP QM processes includingInspection PlanningQuality NotificationsQuality CertificatesIncoming Quality InspectionInProcess InspectionFinal InspectionUsage DecisionsNonConformance ManagementDefect ProcessingAudit ManagementCalibration Process IntegrationSupport corrective and preventive action CAPA processesCoordinate with production and quality teams for issue resolutionEnhancements Continuous ImprovementGather business requirements and recommend SAP bestpractice solutionsPrepare Functional Specifications FS for enhancements and developmentsCoordinate with ABAP BASIS Security and Integration teamsParticipate in change requests process improvements and automation initiativesIdentify opportunities to improve planning and quality processesTesting Deployment SupportExecute Unit Testing Integration Testing and Regression TestingSupport User Acceptance Testing UATValidate transports and support production deploymentsAssist in release and change management activitiesDocumentation Knowledge ManagementPrepare support documentation SOPs knowledge articles and training materialsMaintain process documentation and issue resolution recordsConduct user knowledgesharing sessions and training workshopsFunctional Skill RequirementsSAP PP ExpertiseDemand ManagementMRP MRP LiveLongTerm PlanningProduction OrdersShop Floor ControlCapacity PlanningProduction SchedulingWork CentersRoutingsProduction VersionsBOM ManagementRepetitive ManufacturingProduct Costing AwarenessVariant Configuration PreferredSAP QM ExpertiseQuality PlanningInspection PlanningQuality NotificationsQuality CertificatesInspection LotsUsage DecisionQuality AuditsCalibration ManagementNonConformance TrackingDefect ProcessingCAPA ProcessesFMEA Awareness PreferredPPAP Awareness PreferredIntegration KnowledgeStrong understanding of SAP PPQM integration withSAP MM Procurement InventorySAP SD Sales DistributionSAP FICOSAP PM Plant MaintenanceSAP EWMWMSAP MES Manufacturing Systems PreferredSAP DMS PreferredAbility to work in highly integrated SAP S4HANA environmentsS4HANA SkillsSAP S4HANA Manufacturing ProcessesSAP Fiori Applications for PPQMEmbedded AnalyticsProduction Planning OptimizationBusiness Partner AwarenessS4HANA MigrationUpgrade SupportProcess Simplification in S4HANA EnvironmentTechnical Support SkillsIncident Problem Change ManagementITSM Ticket HandlingRoot Cause Analysis RCASAP OSS Incident ManagementFunctional Specification PreparationBatch Job MonitoringTransport ManagementData Correction ValidationCoordination with ABAP Teams for Debugging SupportSLA and Support Governance CompliancePreferred QualificationsSAP S4HANA PP andor QM CertificationExperience in Manufacturing Engineering EPC Automotive Chemicals Pharma Heavy Engineering or Discrete Manufacturing industriesExperience in AMSApplication Support engagementsExposure to SAP S4HANA implementations rollouts upgrades or transformation programsFamiliarity with ITIL processes and support governanceKey CompetenciesStrong analytical and problemsolving skillsDeep understandingSkillsMandatory Skills : Production Planning

Multidisciplinary Inspection & Evaluation:Perform thorough visual and instrumental inspections of assets, equipment, components, and installations across various engineering disciplines (e.g., pressure vessels, piping, structural steel, electrical systems, control systems, civil foundations, machinery).Utilize a range of precision measuring instruments, non-destructive testing (NDT) techniques (e.g., VT, PT, MT, UT, RT interpretation where certified), and diagnostic tools.Assess the condition, integrity, and operational functionality of assets, identifying defects, corrosion, material degradation, structural anomalies, and electrical faults.Code & Standard Compliance:Ensure strict adherence to national and international engineering codes, standards, and regulatory requirements (e.g., ASME, API, ASTM, AISC, IS codes, relevant electrical codes, local building codes).Verify that construction, fabrication, installation, and maintenance activities meet approved drawings, specifications, and project quality plans.Documentation & Reporting:Prepare detailed, accurate, and concise inspection reports, including findings, observations, measurements, photographic evidence, and recommendations.Maintain comprehensive records of all inspection activities, test results, and corrective actions taken.Develop and update inspection checklists, procedures, and methodologies.Problem Identification & Resolution:Identify deviations, non-conformities, and potential risks, conducting root cause analysis for identified issues.Collaborate with engineering, production, maintenance, and project teams to develop and implement effective corrective and preventive actions.Provide technical advice and guidance on repair methodologies, material selection, and quality improvements.Collaboration & Communication:Liaise effectively with internal stakeholders (e.g., project managers, engineers, contractors, safety personnel) and external parties (e.g., clients, third-party inspectors, regulatory bodies).Clearly communicate complex technical information, inspection findings, and recommendations to diverse audiences.Participate in pre-inspection meetings, progress reviews, and final acceptance procedures.Safety & Quality Assurance:Promote and adhere to all health, safety, and environmental (HSE) policies and procedures during all inspection activities.Contribute to the continuous improvement of quality management systems and inspection processes.

A Desktop Support Engineer Will Help Install, Upgrade and Troubleshoot Hardware and Software Systems.required Candidate Profileage Below 50 Yearsmin 2 Years of Experienceat Least a Bachelor/diploma