IT Support Manager Jobs

Key ResponsibilitiesL1/L2 Technical Troubleshooting: Diagnose, isolate, and resolve client-facing problems related to platform access, software installation, configurations, API integrations, and user credential management.Ticketing & Lifecycle Management: Log, prioritize, and track all incoming technical support issues using enterprise desk software (e.g., Jira Service Management, Zendesk, ServiceNow). Ensure strict adherence to predefined Service Level Agreements (SLAs).Root-Cause Documentation: Collect systematic logs, screenshots, and step-by-step reproduction flows for recurring glitches; update internal technical databases to speed up future resolutions.Strategic Escalation Coordination: When bugs require deep code rewrites or database modifications, compile complete technical summaries and seamlessly transfer the ticket to L3 senior systems analysts or product engineering wings.Customer Onboarding Assistance: Guide technical administrators at client firms through the initial setup phases, remote software deployments, firewall modifications, and configuration adjustments.Knowledge Base Expansion: Author clear, accessible user guides, FAQs, and step-by-step documentation to empower customers to self-solve common technical questions.

We are looking for a dedicated Manager of Information Technology to oversee our IT department and ensure that all technology meets our business goals. The ideal candidate will have 7 to 12 years of experience in the IT field and a B.E. degree.Key Responsibilities:- **Team Leadership**: Manage and guide the IT team by setting clear goals, providing support, and monitoring performance to ensure effective project execution.- **Strategic Planning**: Develop and implement IT strategies that align with the companys objectives, enhancing overall efficiency and productivity across departments.- **Budget Management**: Oversee the IT budget, ensuring that all technology investments are cost-effective and within financial limits while meeting operational needs.- **Project Oversight**: Lead IT projects from conception to completion, ensuring they are delivered on time, within scope, and within budget.- **System Management**: Ensure the reliability and security of all IT systems, addressing any issues that may arise and minimizing downtime to support business functions.Required Skills and Expectations:Candidates must have strong leadership abilities to direct a diverse team effectively. Excellent communication skills are essential for collaborating with various departments. A solid understanding of current technology trends and systems is crucial. Candidates should possess problem-solving skills to address and resolve technical challenges efficiently. The ability to develop budgets and manage resources wisely is also important for success in this role.

Job Opening: MIS Manager Construction CompanyLocation: PuneWe are looking for an experienced MIS Manager for a reputed construction company.Experience Required: 8 15 YearsJob Responsibilities:Collect and consolidate data from various departments and project sitesPrepare and manage MIS reports for management reviewAnalyze project data related to cost, progress, and performanceDevelop dashboards and reports for better decision-makingEnsure data accuracy, reporting efficiency, and timely updatesTechnical Skills:Advanced ExcelPower QueryPower BIData Analysis and ReportingDashboard CreationKey Skills:MIS ReportingData AnalysisLogical ReasoningData ModelingDatabase ManagementDashboard DesignIndustry: Construction / InfrastructureInterested candidates can contact: 9823520443

Role Summary;The Technical Support Manager will be responsible for leading the technical service andsupport function for customers, distributors, and internal teams. This role ensures quickresolution of product issues, preventive maintenance support, troubleshooting, andcoordination with production and quality departments to continuously improve productperformance.Key Responsibilities Respond to customer queries via phone, email, and onsite visits (when required). Diagnose and troubleshoot mechanical / electrical / product-related issues. Guide customers through installation, operation, and basic maintenance procedures. Coordinate with internal service/production teams to resolve issues efficiently. Register service requests, log complaints, track pending calls, and ensure timelyclosure. Provide after-sales support including warranty claims and spare part requests. Maintain daily/weekly service reports and customer feedback records. Train customers and distributors on product usage and safety practices. Communicate recurring issues to R&D/production team for product improvement. Maintain strong relationships with dealers, distributors, and end customers.Required Skills & Qualifications: Diploma / BE in Mechanical / Electrical / Electronics / Mechatronics (preferred). 26 years of experience in technical support / after-sales service / customer supportin manufacturing or industrial products. Strong troubleshooting, problem-solving, and analytical skills. Good communication skills in English and local language. Ability to handle customer escalations with patience and professionalism. Willing to travel to customer sites when needed.Personal Attributes Customer-first mindset Strong leadership and mentoring ability Analytical approach to problem-solving Ability to handle pressure and manage escalations professionally

We have vacant of 35 Urgent Hiring For Customer Service Associate Jobs in Bangalore, Coimbatore, Guntur, Trivandrum/Thiruvananthapuram, Nagpur, Jamnagar, Kolkata, Jaipur, Guwahati, Bhubaneswar, for Freshers Educational Qualification : Higher Secondary, Secondary School, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BDS Skill Customer Management, Customer Support, Passenger Handling, Airport Passenger Service Associate, Passenger Service Executive, Guest Handling, Guest Service Manager, Help Desk Operations, Help Desk Engineer, Help Desk Coordinator, IT Help Desk Coordinator etc.

1.Have knowledge about TPM (Total Productive Maintenance )2.Strong interpersonal, communication and leadership skills3.Knowledge of Master Server4.Have knowledge in Design /Drawing Server5.Knowledge of Tally Server 6.Knowledge about Attendance Machine (Unit Ic &ICR)+ Server (ICR)7.Have knowledge of WIFI ,CCTV Camera 8.Have experience in working google spreadsheet 9.Excellent analytical and problem-solving skills10.Have Good Knowledge of IT Server 11.Ability to manage and prioritize tasks and projects

Make reports and dashboard.Coordinate within CISPL to complete task.Resolve queries raised by end customers.