ITSM Manager - Web Application Support

QnQ Healthcare Pvt Ltd

5 - 8 Years
2 Openings
6.0 - 9.0 Lac/Yr
Online interview
Viluppuram

Key Skills

IT Service Manager ITIL Practitioner Java Software Engineer AWS MySQL

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Job Description

shift: 24/7

job description:

we are looking for it service management (itsm) managers to oversee and improve our it service delivery and support. you will manage a team and ensure that service level agreements (slas) are met.

eligibility criteria:

• bachelor’s degree in information technology, computer science, or related field.

• minimum of 5 years of experience in it service management with exposure in java, mysql db, sql queries & itil

• itil certification preferred.

• strong leadership and communication skills.

• experience in managing it service desk operations.

roles and responsibilities:

• manage and oversee it service delivery and support.

• ensure compliance with slas and kpis.

• develop and implement itsm policies, processes, and procedures.

• monitor and report on service performance metrics.

• lead and manage a team of it service desk professionals.

• coordinate with other it departments to resolve issues and improve service quality.

Experience
5 - 8 Years
No. of Openings
2
Education
Any Master Degree, B.C.A, B.E, B.Sc, M.C.A, M.Tech, M.Sc, Any Bachelor Degree
Role
ITSM Manager
Industry Type
Hospitals / Medical / Healthcare Equipments
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office