* Urgent Hiring Health Insurance TL (BPO)** Location:* Borivali, Mumbai** Job Type:** Full-Time (Voice / Non-Voice)** Experience:** 23 Years (Health Insurance Process BPO)*Job Summary*We are looking for an experienced and customer-focused **Health Insurance Executive** to handle customer queries, claims processing, and policy servicing in a BPO environment. This role requires strong communication skills, process accuracy, and a good understanding of health insurance products and claims.**Key Responsibilities** Handle inbound/outbound calls and emails related to health insurance policies.* Provide accurate information on policy benefits, claims, and renewals.* Assist customers with claim filing, documentation, and servicing requests.* Coordinate with underwriters and insurance partners.* Update and maintain accurate policy records in CRM systems.* Follow up to ensure timely closure of customer queries.* Maintain compliance with process, quality, and SLA standards.*Requirements* 23 years experience in a **health insurance process** (voice) in a BPO. Strong knowledge of health insurance terms, products, and claim processes. Excellent communication skills in English (regional language a plus). Proficient in **MS Office**, CRM tools, and policy management software. Strong problem-solving skills & attention to detail. Graduate / HSC qualified.