*π¨ urgent hiring β health insurance tl (bpo)*
*π location:* borivali, mumbai
**πΌ job type:** full-time (voice / non-voice)
**π experience:** 2β3 years (health insurance process β bpo)
*job summary*
we are looking for an experienced and customer-focused **health insurance executive** to handle customer queries, claims processing, and policy servicing in a bpo environment. this role requires strong communication skills, process accuracy, and a good understanding of health insurance products and claims.
**key responsibilities*
* handle inbound/outbound calls and emails related to health insurance policies.
* provide accurate information on policy benefits, claims, and renewals.
* assist customers with claim filing, documentation, and servicing requests.
* coordinate with underwriters and insurance partners.
* update and maintain accurate policy records in crm systems.
* follow up to ensure timely closure of customer queries.
* maintain compliance with process, quality, and sla standards.
*requirements*
β
2β3 yearsβ experience in a **health insurance process** (voice) in a bpo.
β
strong knowledge of health insurance terms, products, and claim processes.
β
excellent communication skills in english (regional language a plus).
β
proficient in **ms office**, crm tools, and policy management software.
β
strong problem-solving skills & attention to detail.
β
graduate / hsc qualified.