Inbound Calls Handling Jobs

Job SummarySolve LegalX Private Limited is looking for customer-focused and professional Customer SupportExecutives to provide excellent support experience, resolve customer queries efficiently, andmaintain strong customer relationships.Key Responsibilities- Handle customer inquiries through calls, emails, and chat support.- Provide accurate information regarding company services.- Resolve customer concerns and ensure timely issue closure.- Maintain customer records and update CRM/database.- Coordinate with internal departments for query resolution.- Follow up with customers and maintain service quality standards.- Ensure high customer satisfaction and retention.Requirements- 2-3 years of experience in Customer Support, Customer Service, Tele Support, or ClientCoordination.- Good communication skills in English, Hindi, and Bengali.- Strong interpersonal and problem-solving skills.- Ability to handle customer concerns professionally.- Basic computer knowledge and email handling skills.- Customer-first attitude with willingness to learn.Preferred Skills- Experience handling inbound/outbound customer calls.- Knowledge of CRM tools will be an advantage.- Ability to manage multiple customer interactions effectively.Benefits- Stable Work Environment- Career Growth Opportunities- Learning & Development Support- Supportive Team Environment

Customer Support Executive Education: HSC is a must with excellent communication skills. English speaking and writing skills are a must.Location: WONDRx HQ (Vikhroli, Mumbai) - 100% Work from Office. The RoleYou are the voice and the frontline of WONDRx. We are revolutionizing how doctors and patients connect by digitizing prescriptions.

We are looking for a dedicated Customer Support Executive to join our team in Kanpur. The ideal candidate will have 1 to 2 years of experience in customer service and be passionate about helping customers.Key Responsibilities:- **Customer Interaction:** Respond to customer queries via phone, email, or chat, providing accurate information and resolving issues promptly.- **Issue Resolution:** Handle complaints and trouble tickets effectively, escalating complex issues to the appropriate departments when necessary.- **Product Knowledge:** Gain a deep understanding of our products and services to assist customers effectively and promote our offerings when needed.- **Feedback Collection:** Gather customer feedback to help improve our services and share insights with the team for continuous improvement.- **Documentation:** Maintain detailed records of customer interactions and issues using our support software for better tracking and follow-up.Required Skills and Expectations:The ideal candidate should hold a graduate degree with 1-2 years of experience in a customer support role. Strong communication skills, both verbal and written, are essential for clear customer interaction. A problem-solving mindset is crucial to address customer concerns effectively. Proficiency in using computer systems and customer support software is expected. The candidate must demonstrate empathy and patience, ensuring that every customer feels valued and understood. Flexibility and teamwork are important, as the role requires collaboration with various departments to deliver a seamless customer experience.

As a Customer Support Executive, you will be a vital part of our team, helping to ensure that customers receive top-notch service. You will interact directly with customers to assist them with their inquiries and resolve any issues they may have.**Key Responsibilities:**- **Respond to Customer Inquiries:** Address customer questions via phone, email, or chat, ensuring that all inquiries are handled efficiently and professionally.- **Resolve Issues:** Handle customer complaints and issues by providing solutions or escalating them to the appropriate department for further assistance.- **Maintain Records:** Keep accurate records of customer interactions, transactions, and feedback to track issues and improve service quality.- **Provide Product Information:** Educate customers about our products and services, helping them make informed decisions and ensuring their satisfaction.- **Follow Up:** Conduct follow-ups with customers to ensure their issues have been resolved and that they are satisfied with the service provided.**Required Skills and Expectations:**- **Communication Skills:** You should have strong verbal and written communication skills to interact with customers clearly and professionally.- **Problem-Solving Ability:** The role requires you to think quickly and resolve issues effectively, so a solution-oriented mindset is essential.- **Team Player:** Collaboration with colleagues and other departments is important, so you must be able to work well in a team environment.- **Basic Computer Proficiency:** Familiarity with computers and common software applications is necessary to manage customer inquiries and support tools.- **Positive Attitude:** A friendly and patient demeanor is crucial to provide excellent customer service and maintain a positive experience for our clients.

We are looking for a dedicated Telecalling Executive to join our team in Nilothi, Delhi. The ideal candidate will have 1 to 6 years of experience in telecalling and must be a female with a minimum education level of 12th pass. This full-time position requires working from the office.Key Responsibilities:1. **Making Outbound Calls**: You will be responsible for contacting potential clients and customers to introduce our services, provide information, and encourage them to make purchases.2. **Handling Inbound Calls**: You will answer incoming calls from customers, addressing their inquiries, resolving any issues, and providing excellent customer service.3. **Maintaining Records**: Accurate documentation is vital. You will keep track of calls, update customer information in our database, and maintain logs of interactions for future reference.4. **Target Achievement**: You will work towards meeting daily and monthly calling targets set by the management while ensuring a high level of customer satisfaction.5. **Providing Feedback**: Regularly report on call trends, customer feedback, and market insights to help improve our services and strategies.Required Skills and Expectations:- Strong communication skills and the ability to speak clearly and confidently.- Basic computer knowledge and familiarity with calling software is preferred.- A positive attitude, resilience, and the ability to handle objections from customers.- Excellent listening skills to understand customer needs and respond appropriately.- A team player who can collaborate effectively with colleagues to achieve goals.

We are looking for a Customer Care Executive to join our team in Bangalore. The ideal candidate will have a positive attitude and strong communication skills to assist our customers effectively. This role requires working full-time in the office.**Key Responsibilities:**- **Respond to Customer Inquiries:** Handle customer questions and concerns via phone, email, or chat, providing accurate information in a friendly manner.- **Resolve Issues:** Identify and resolve customer problems by following established procedures, ensuring a smooth experience for the customer.- **Document Interactions:** Keep detailed records of customer interactions and transactions, aiding in follow-up and improving service quality.- **Provide Product Information:** Educate customers about our products and services, helping them make informed decisions and enhancing their overall experience.- **Maintain Customer Relationships:** Build and maintain trust with customers, ensuring they feel valued and enhancing customer loyalty.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential to engage with customers clearly and effectively.- **Problem-Solving Ability:** Must be able to think quickly and come up with effective solutions to customer issues.- **Attention to Detail:** A keen eye for detail helps in accurately documenting customer interactions and ensuring no information is overlooked.- **Team Player:** Ability to work collaboratively with colleagues to resolve customer issues and improve service delivery.- **Adaptability:** Willingness to learn and adapt to changing customer service practices and company policies. This position is suitable for candidates with 0 to 3 years of experience who have completed at least their 12th grade education.

As a Customer Service Executive, you will play a key role in ensuring customer satisfaction by assisting clients with their inquiries and concerns. Your main responsibilities will include:- **Respond to Customer Inquiries**: Engage with customers through various channels such as phone, email, and chat to address their questions and provide necessary information.- **Resolve Issues**: Handle complaints and challenges effectively by identifying the problem and offering suitable solutions in a timely manner.- **Record Customer Interactions**: Maintain accurate records of customer interactions in the system, ensuring that all details are logged for future reference and follow-up.- **Provide Product Information**: Educate and inform customers about products and services, helping them to make informed decisions based on their needs.- **Collaborate with Team Members**: Work closely with other team members and departments to improve service delivery and share knowledge about common customer issues.To excel in this role, you should possess strong communication and interpersonal skills to interact positively with customers. A customer-oriented attitude is essential, along with problem-solving abilities to tackle different issues effectively. Basic computer skills are required for using customer management systems. You should be adaptable and open to feedback, as learning from experiences will enhance your performance. A prior experience in customer service is a plus but is not mandatory, making this an ideal opportunity for both fresh graduates and experienced candidates up to five years in the field.

Customer Support Associate Location: Gurugram Job Type: Full-time

South Indian Bank TELECALLER HIRING Role: Telecaller (Telesales) Location: Kalamassery Requirements Minimum 1 year experience in telesales Tamil + malayalam Basic English preferred Salary & Benefits Salary: 20,000/month PF + ESI + Other benefits Job Responsibilities Outbound calling Follow-up & lead handling Maintain records Immediate Joiners PreferredInterested candidates share resume on WhatsApp

We are looking for a Customer Support Executive to join our team in Gurgaon. This is a full-time position ideal for individuals with 0 to 2 years of experience. As a Customer Support Executive, you will be the first point of contact for our customers, providing them with assistance and support.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will handle incoming calls, emails, or chats from customers, answering their questions and resolving any issues they may have.- **Provide Product Information:** You will assist customers by explaining our products and services, guiding them through features and benefits to help them make informed decisions.- **Resolve Complaints:** You will manage customer complaints professionally, using effective problem-solving skills to ensure customer satisfaction and loyalty.- **Maintain Customer Records:** You will document customer interactions and update their information in the database, ensuring accuracy and completeness for future reference.- **Collaborate with Teams:** You will work closely with other departments, such as sales and technical support, to provide seamless service to customers and address their needs.**Required Skills and Expectations:**Candidates should be at least 12th pass, with strong communication skills in English and any regional languages. Being patient and understanding is crucial for resolving customer issues. A basic understanding of computer applications is expected, along with a willingness to learn. You should be able to work well in a team and be eager to help others. Punctuality and a positive attitude towards work are also important traits for this role.

As a Customer Care Executive, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships. Your primary focus will be to assist customers with their queries and provide solutions effectively. **Key Responsibilities:**- **Respond to Customer Inquiries:** Handle incoming calls, emails, and messages from customers, addressing their questions and concerns promptly and professionally.- **Provide Product Information:** Educate customers about our products and services, ensuring they understand features, benefits, and usage.- **Resolve Issues:** Identify customer problems and work towards providing efficient solutions in a timely manner.- **Maintain Customer Records:** Update and manage customer information in our database to ensure accurate records and personalized service.- **Collaborate with Teams:** Work closely with other departments to address customer needs and improve service delivery.- **Follow Up:** Reach out to customers to ensure their issues have been resolved to their satisfaction and to gather feedback.**Required Skills and Expectations:**- **Excellent Communication Skills:** Possess strong verbal and written communication abilities to convey information clearly and professionally.- **Problem-Solving Abilities:** Demonstrate a proactive approach to identifying challenges and finding effective solutions.- **Customer-Oriented Attitude:** Exhibit a friendly and empathetic demeanor to build rapport and trust with customers.- **Team Player:** Be willing to collaborate with colleagues and contribute to a positive work environment.- **Basic Computer Skills:** Familiarity with computer systems and the ability to use customer support software is essential. Freshers are welcome to apply, and a willingness to learn and adapt is crucial for success in this role.

Job Description - Customer Support Executive - InsuranceLocation: AhmedabadWork Mode: Onsite Experience Required: 6 months to 2 yearsAbout the RoleWe are looking for a proactive and target-oriented Telecalling Executive to join our Life Insurance team. The role primarily involves connecting with potential customers over calls, generating leads, and driving sales by promoting suitable insurance products.Roles & ResponsibilitiesHandling outbound and inbound calls to generate leadsExplaining life insurance products clearly to customersConverting leads into successful sales through effective communicationUnderstanding customer needs and recommending suitable policiesMaintaining regular follow-ups to ensure lead closureUpdating customer details and maintaining recordsCoordinating with internal teams for smooth documentation and processingRequirementsGood communication and convincing skillsComfortable with telecalling and achieving sales targetsBasic understanding of sales processesExperience in insurance or any sales domain preferredAbility to build rapport with customers over calls

As a Customer Care Executive in Pune, you will play a vital role in ensuring customer satisfaction and support. In this full-time position, your main responsibilities will include:- **Handling Customer Inquiries**: You will respond to customer questions and concerns via phone, email, or chat, ensuring they receive accurate information and assistance in a timely manner.- **Resolving Complaints**: You will address customer complaints with empathy and professionalism, working to resolve issues efficiently and effectively.- **Maintaining Records**: You will document customer interactions and maintain accurate records to help identify trends and improve service quality.- **Collaborating with Teams**: You will work closely with other departments, such as sales and technical support, to provide customers with comprehensive solutions.- **Providing Product Information**: You will assist customers by explaining product features, benefits, and pricing, helping them make informed decisions.To be successful in this role, candidates should have the following skills and expectations:- **Communication Skills**: Strong verbal and written communication skills are essential for effectively interacting with customers.- **Problem-Solving Ability**: You should be able to think critically and find solutions to customer issues quickly.- **Customer-Focused Attitude**: A commitment to providing excellent service and ensuring customer satisfaction is crucial.- **Team Player**: You should work collaboratively with colleagues to address customer needs efficiently.- **Technology Proficiency**: Basic computer skills and familiarity with customer relationship management (CRM) software will be beneficial. Candidates must have completed at least the 12th grade and possess 1 to 5 years of experience in customer service or a related field.

As a Customer Support Executive in Bangalore, you will be the first point of contact for our customers, assisting them with inquiries and providing solutions to their issues. This full-time role is suitable for freshers with at least a 12th-grade education. Key Responsibilities:1. **Customer Interaction**: Engage with customers via phone, email, or in person to understand their concerns and provide clear answers.2. **Problem-Solving**: Identify issues faced by customers and offer appropriate solutions, ensuring a satisfactory resolution.3. **Record Keeping**: Maintain accurate records of customer interactions, concerns, and feedback for future reference.4. **Product Knowledge**: Stay updated on our products and services to provide informed guidance to customers.5. **Team Collaboration**: Work closely with other team members to ensure a cohesive approach to customer support and service delivery.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to convey information effectively. A friendly and patient attitude is essential to connect with customers. Basic computer proficiency is necessary, as you will use various software for managing customer interactions. Applicants should exhibit a willingness to learn and adapt in a dynamic environment. Being a team player and having the ability to handle stressful situations calmly will contribute to your success in this role.

We are looking for a Customer Support Executive to join our team in Malad West. In this full-time role, your main focus will be to assist and support our customers effectively.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will handle customer questions and issues via phone, email, or chat, providing clear and accurate information to help resolve their concerns.- **Document Customer Interactions:** Each customer interaction must be logged accurately in our system to ensure that all service requests are tracked and can be referred back to if needed.- **Assist with Product Knowledge:** You will need to understand our products/services well enough to guide customers through usage, features, and benefits, ensuring they have a positive experience.- **Problem Resolution:** Your role will involve identifying issues customers face and working towards finding effective solutions quickly and efficiently.- **Provide Feedback:** Share insights and recurring issues with the management team to help improve our services and enhance customer satisfaction.**Required Skills and Expectations:**- Strong communication skills are essential, both spoken and written, to interact professionally with customers.- A customer-oriented attitude is important, helping you understand and meet customer needs effectively.- Basic computer skills are necessary to manage customer databases and document interactions.- The ability to work well under pressure and in a team environment will be crucial for handling multiple inquiries effectively.- A positive and proactive approach towards learning about the companys products will aid you in better assisting customers.

We are looking for a Customer Support Executive to join our team in Salt Lake, Kolkata. This is an exciting opportunity for individuals with 0 to 6 years of experience to assist our customers effectively.As a Customer Support Executive, your main responsibility will be to provide excellent service to customers through various communication channels. You will answer queries, resolve issues, and ensure customer satisfaction. Your role will involve actively listening to customer concerns, helping them navigate our services or products, and providing timely solutions.Key responsibilities include responding to customer inquiries via calls, emails, or chat, ensuring that all communications are polite and informative. You will assist with product-related questions and troubleshoot problems as needed. It will be essential to document customer interactions accurately in our system to track issues and solutions effectively. Additionally, you will collaborate with other teams to escalate complex issues that cannot be resolved at your level.We expect candidates to possess strong communication skills, as you will interact with diverse customers daily. Good problem-solving abilities and a friendly demeanor are also crucial to delivering a positive customer experience. Basic computer skills are necessary to navigate our customer management systems efficiently. A high school diploma is required, along with a willingness to learn and adapt to new challenges within a supportive team environment.

As a Customer Support Executive based in Bangalore, you will play a crucial role in ensuring customer satisfaction and handling queries effectively. This is a full-time position suitable for candidates with 0 to 6 years of experience, and a minimum educational requirement of a 10th pass.**Key Responsibilities:**- **Handle Customer Inquiries:** You will respond to customer questions and concerns through various communication channels such as phone, email, or chat, ensuring prompt and accurate assistance.- **Resolve Issues:** Your role will involve troubleshooting customer problems and providing solutions or escalating them to the appropriate department when necessary.- **Maintain Customer Records:** It is essential to document customer interactions and update their information in our system to keep accurate records.- **Provide Product Information:** You will inform customers about products and services, helping them make informed decisions and enhancing their overall experience.- **Follow-Up with Customers:** After resolving issues or providing assistance, you will follow up to ensure customer satisfaction and gather feedback for service improvement.**Required Skills and Expectations:**Candidates should possess excellent communication skills to effectively interact with customers. A friendly and patient attitude is essential for addressing concerns. Basic computer skills for data entry and software navigation are necessary. You should be a quick learner, able to understand product features and services easily. Problem-solving skills are important to provide efficient solutions. Finally, a commitment to teamwork and collaboration is expected to support your colleagues and contribute to a positive work environment.

We are looking for a Customer Support Executive in Thiruninravur who can help us provide excellent service to our customers. This role is a full-time position suitable for candidates with 0 to 2 years of experience.**Key Responsibilities:**- **Respond to Customer Inquiries:** Handle phone calls, emails, and chat messages from customers, ensuring timely and accurate responses to their questions or concerns.- **Provide Product Information:** Educate customers about our products and services, assisting them in making informed decisions.- **Resolve Customer Issues:** Address and troubleshoot customer complaints swiftly and professionally, ensuring customer satisfaction throughout the process.- **Maintain Records:** Keep detailed records of customer interactions and transactions for follow-up and to assist in performance measurement.- **Collaborate with Teams:** Work closely with various departments, including sales and technical support, to ensure a holistic approach to customer care.**Required Skills and Expectations:**Candidates should possess strong communication skills, both verbal and written, to effectively interact with customers. A working knowledge of computers and familiarity with customer support software will be advantageous. Attention to detail is essential for accurately documenting customer interactions. The ideal candidate should demonstrate patience, empathy, and problem-solving skills when handling customer complaints. A professional attitude and the ability to work well in a team environment are also crucial. This position is open to females only, and we welcome graduates from diverse educational backgrounds.

Job Title:Sales & Customer Support ExecutiveCompany Details:Company: Mind WealthBrand: Hungry BrainWebsite: https://hungrybrain.in/Job Location:Malad West, Mumbai (5 minutes walk from railway station)Job Type:Full-TimeWorking Days:6 Days a WeekSalary:2 - 2.5 LPAIndustry:Education / EdTech / Early Childhood LearningDepartment:Sales & Customer SupportRole Category:Inside Sales / Customer SupportAbout Us :Hungry Brain helps parents raise smarter, more capable children by focusing on brain development in the first 3 years when it matters the most. Our structured programs empower parents to take the right actions early and see real developmental results.Key Responsibilities :Handle inbound & outbound leadsMaintain follow-ups & CRM updatesExplain early learning concepts and programs to parentsSupport parents to identify the need for early brain development and start our programs via calls, video calls, chats, and other communication channelsCandidate Requirements :Minimum 2+ years of experience in sales/customer supportStrong communication in any one language + workable EnglishComfortable using basic tech tools and CRM systemsPreferred Candidate Profile:Experience in EdTech / Education / Counselling is a plusGood interpersonal and convincing skills

Immediate Hiring Female Candidates Preferred Customer Relationship Officer (CRO) Automobile Industry Location: Kaloor, Kochi Languages: English & Malayalam Eligibility: Freshers & Experienced (Any age, any qualification welcome) Job Role: Handling customer calls Explaining car details Service follow-ups & customer support Working Hours: 9:00 AM 6:00 PM Sunday fixed off Salary: 12,000 Take-home (Freshers) 13,000 14,000 Take-home (Experienced) Incentives applicable after 3 months Immediate joiners only