Guest Relation Executive Job Vacancies in Idukki

Deal with our guests and assist them with good communication skills in Hindi, attractive personality, best hospitality with a strong positive attitude

We are looking for 03 Guest Relation Executive Posts in Kumily Idukki with deep knowledge in Sales,Communication Skills,Front Office Operations,Telephone Handling, Guest Relations and Required Educational Qualification is : Diploma, Professional Degree, BHM

DUTIES AND RESPONSIBILITIES:Welcome guests during check-in and giving a found farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner.Overseeing VIP guests, arrivals and departures. Coordinating and multi-tasking job duties in a busy environment.Should possess detailed information about the Hotel, city as well as the competition.Detailed information regarding arrivals and room requirements.Have up to date information on daily room occupancyProviding excellent customer service as per hotel standards.Greeting guests as they enter and exit the hotel. Providing information regarding the Hotel, town attractions, activities etc.Check on VIP reservations, complete their pre-registration formalities.Allocate rooms to all arriving guests.Maintain up-to date information on room rates, current promotions, offers and packagesMaintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.Co-ordinate with housekeeping for clearing of rooms.Collect Guest feedback during guest departure along with his likes and dislikes.Perform basic cashier activities as and when required.Maintain guest lockers for safe custody.Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.Give proper and complete handover to the next shiftShould be able to handle all guests without bias or prejudice.Follow the house rules and policies laid down by the management.Adhere to strict staff grooming and hygiene standards.Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.Good command of the English language is essential, both written and verbal Must possess strong organization time management skills, attention to detail.Must be guest service focused and a team player.Positive attitude and outgoing personality is essential.

Hiring for 1 Butler Executive Job in Idukki with minimum 2 Years Experience,Required Educational Qualification is : Diploma, Advanced/Higher Diploma, Professional Degree, B.B.A, BHM, B.Sc with Good knowledge in Butler Activities,Front Office Associate,Steward Activities,Guest Relation Associate etc.