Ground Staff Job Vacancies in Chacka

Key responsibilities:1. Assisting passengers during check-in and boarding: As an airport ground staff member, you will help passengers with check-in procedures and ensure they board the aircraft smoothly.2. Handling baggage and cargo: You will be responsible for tagging and handling baggage, as well as overseeing the loading and unloading of cargo on the aircraft.3. Ensuring safety and security: It will be your duty to follow strict safety and security protocols to ensure the well-being of passengers and staff members at the airport.4. Providing customer service: You will answer passengers' inquiries, address their concerns, and assist them with any issues that may arise during their time at the airport.Required skills and expectations:1. Strong communication skills: You should be able to effectively communicate with passengers and colleagues to provide excellent customer service.2. Attention to detail: Precision is crucial when handling baggage and cargo to ensure everything is in the right place at the right time.3. Ability to work in a fast-paced environment: Airports can be busy and hectic places, so being able to work efficiently under pressure is essential.4. Flexibility and adaptability: You may be required to work different shifts and handle various tasks, so being adaptable to changes is important in this role.

Position OverviewGround Staff are responsible for handling all passenger and aircraft services at the airport. They ensure the smooth running of flight operations by managing check-in, boarding, baggage, and overall customer assistance. The role involves maintaining safety, punctuality, and a high standard of customer service to enhance the passenger experience from arrival to departure.Key ResponsibilitiesPassenger HandlingGreet passengers courteously and assist them through the check-in, security, and boarding process.Verify travel documents such as tickets, visas, and identification.Issue boarding passes, seat allocations, and baggage tags.Handle inquiries, resolve passenger issues, and provide accurate flight information.Assist special passengers elderly, unaccompanied minors, and persons with reduced mobility (PRM).Baggage & Cargo ManagementEnsure correct tagging, loading, and unloading of baggage.Monitor weight restrictions and baggage policies.Manage lost or damaged baggage claims professionally.Coordinate with cargo departments for shipment loading/unloading when required. Flight Operations SupportCoordinate with cabin crew and pilots for smooth turnaround operations.Monitor flight schedules, gate changes, and delays, and communicate updates promptly.Manage boarding gates, announcements, and final call procedures.Assist in marshalling aircraft on the ramp (if trained). Administrative & Technical TasksMaintain passenger and flight records accurately.Use airline software systems (Amadeus, Sabre, Galileo, etc.) for ticketing and check-in.Prepare daily activity and performance reports.Handle cash transactions for excess baggage or ticket changes. Safety & ComplianceEnsure compliance with airport safety regulations and airline security procedures.Report suspicious activity or safety hazards immediately.Participate in safety drills and training programs.Maintain cleanliness and orderliness in assigned work areas.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation.Good problem-solving and decision-making ability.Ability to work under pressure and in a fast-paced environment.Basic computer knowledge and familiarity with MS Office or GDS software.High level of professional grooming and discipline.Team player with adaptability to shift work (24x7 operation).Educational QualificationMinimum: 10+2 / Diploma in Aviation, Travel & Tourism, or Hospitality.Preferred: Graduate degree in any discipline.Certification in Ground Handling / Airline Operations is an added advantage.ExperienceFresher or 06 years experience in airline or airport operations preferred.Experience in customer service, hospitality, or travel industry is beneficial.Working ConditionsRotational shifts including nights, weekends, and holidays.Standing for long durations and handling physical tasks (like lifting luggage).Working in both terminal and ramp (outdoor) areas depending on assignment.