Ground Staff Job Vacancies in Angul

We are seeking a reliable Ground Staff Supervisor to oversee airport ground operations in Boudh Angul. This full-time position is open to freshers who have completed their 10th grade education. You will play a crucial role in ensuring smooth airport processes and maintaining high service quality.Key Responsibilities:1. Supervise Ground Operations: You will manage daily activities related to check-in, baggage handling, and boarding processes, ensuring they run efficiently.2. Team Coordination: Your role involves coordinating with ground staff and other departments to ensure seamless communication and teamwork.3. Customer Service: You will assist passengers with inquiries and resolve minor issues that may arise during their airport experience, ensuring a positive atmosphere.4. Safety and Security Compliance: You will ensure that all operations comply with safety regulations and company policies to maintain security at the airport.5. Training and Development: As a supervisor, you may help in training new staff members, sharing best practices, and ensuring they understand their roles.Required Skills and Expectations:Candidates must possess strong communication skills to interact well with team members and passengers. You should have a good understanding of customer service principles and be able to solve problems effectively. A positive attitude and the ability to work in a fast-paced environment are essential. Being organized and detail-oriented will help you manage daily tasks efficiently.

A Passenger Service Executive (PSE) is a vital part of the aviation industry, primarily responsible for ensuring that passengers have a seamless and enjoyable travel experience. This role involves direct interaction with customers at various stages of their journey, from check-in to boarding and beyond.Key ResponsibilitiesCheck-In Procedures: The PSE is responsible for checking in passengers, verifying travel documents, and issuing boarding passes.Baggage Handling: They assist passengers with baggage check-in and retrieval, ensuring compliance with airline policies regarding weight limits and prohibited items.Customer Assistance: The PSE provides information about flight schedules, delays, cancellations, and assists passengers with special needs or requests.Problem Resolution: They address passenger inquiries and resolve any issues or concerns that may arise during the travel process.Compliance: Ensuring compliance with all airline and airport regulations is crucial. This includes conducting security checks as required.Coordination: The PSE coordinates with other airport staff and airline personnel to ensure smooth operations throughout the passengers journey.Emergency Procedures: In case of emergencies, they assist with emergency procedures and evacuations if necessary.Skills RequiredCommunication Skills: Excellent verbal and written communication skills are essential for interacting effectively with passengers and colleagues.Customer Service Orientation: A strong focus on customer service is critical to meet passenger needs efficiently.Problem-Solving Abilities: The ability to think quickly and resolve issues under pressure is vital in this role.Attention to Detail: Precision in handling documentation and following procedures ensures compliance with regulations.Technical Proficiency: Familiarity with computer systems used for ticketing, reservations, and baggage handling is necessary.