Hiring For Passenger Service Executive

Skytech Aviation Services Pvt Ltd

a passenger service executive (pse) is a vital part of the aviation industry, primarily responsible for ensuring that passengers have a seamless and enjoyable travel experience. this role involves direct interaction with customers at various stages of their journey, from check-in to boarding and beyond.

key responsibilities

check-in procedures: the pse is responsible for checking in passengers, verifying travel documents, and issuing boarding passes.

baggage handling: they assist passengers with baggage check-in and retrieval, ensuring compliance with airline policies regarding weight limits and prohibited items.

customer assistance: the pse provides information about flight schedules, delays, cancellations, and assists passengers with special needs or requests.

problem resolution: they address passenger inquiries and resolve any issues or concerns that may arise during the travel process.

compliance: ensuring compliance with all airline and airport regulations is crucial. this includes conducting security checks as required.

coordination: the pse coordinates with other airport staff and airline personnel to ensure smooth operations throughout the passenger��s journey.

emergency procedures: in case of emergencies, they assist with emergency procedures and evacuations if necessary.

skills required

communication skills: excellent verbal and written communication skills are essential for interacting effectively with passengers and colleagues.

customer service orientation: a strong focus on customer service is critical to meet passenger needs efficiently.

problem-solving abilities: the ability to think quickly and resolve issues under pressure is vital in this role.

attention to detail: precision in handling documentation and following procedures ensures compliance with regulations.

technical proficiency: familiarity with computer systems used for ticketing, reservations, and baggage handling is necessary.

• Experience

  0 - 1 Years

• No. of Openings

  62

• Education

  Higher Secondary

• Role

  Passenger Service Executive

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office