Customer inquiriesAnswering customer questions via email, chat, phone, or social media. They may also provide technical support for product and service issues. ComplaintsHandling customer complaints and returns, and resolving issues quickly and effectively. They may also escalate complex issues to managers. Customer service processManaging the customer service process, including documenting calls, inquiries, and actions. They may also follow up with customers to confirm resolution. Customer service accountsReviewing customer accounts and transactions, and keeping track of customer service accounts. They may also enter customer details into company databases. Other responsibilitiesProviding quotations, checking product availability, and handling payment transactions. They may also work with sales teams to create better ways to address customer complaints, and monitor customer satisfaction levels. CSAs may also need to adhere to a company's policies and procedures, and complete basic clerical work such as word processing, copying, and filing.