Front Office Operations Job Vacancies in Prayagraj

Job Description : FRONT OFFICE OPERATION (Guest Relationship Executive)You will manage the front desk at our head office. Thus, as the first point of contact for our customers and visitors, you will play a critical role in creating a welcoming environment and providing excellent customer service. In this role, you are expected to handle administrative tasks and support other departments in everyday chores.Your roleHandle the front desk and maintain visitor records.Manage administrative chores and organisational tasks.Create a welcoming, professional environment for clients and customers.Your tasksManaging the reception area and ensuring the office is neat and tidy.Greeting and welcoming clients, customers and visitors courteously and professionally.Answering phone calls and directing them to the appropriate staff member/department.Handling incoming and outgoing mail and packages.Taking care of general everyday tasks like scheduling appointments, organising files and maintaining office supplies.Required skills and qualificationsBachelors degree in any field.Excellent communication and interpersonal skills.Ability to prioritise tasks and great organisational capabilities.Competency in managing time and solving everyday problems.Customer-oriented mindset with a passion for providing exceptional service.Fluency in English, Hindi, and at least one other regional language.Preferred skills and qualifications1-2 years of experience in a similar job or other customer-facing roles.Proficiency in using computers and other office equipment.Willingness to work in a fast-paced environment with multitasking ability.Hands-on experience of Microsoft Office (MS Word and MS Excel).

Supervise and lead the front desk team, including receptionists and concierge staff.Ensure smooth check-in and check-out processes.Maintain accurate records of bookings and payments.Handle guest inquiries, requests, and complaints efficiently.Train and schedule front desk staff to ensure excellent customer service.Collaborate with housekeeping and other departments to meet guest expectations.Monitor inventory of office supplies and report needs for replenishment.Manage budgets and expenses for front office operations.Ensure compliance with safety and security protocols.Provide performance feedback and evaluations for the front desk team.

We are hiring for front office manager Role.