- Responsible for Managing Air Ticketing Inquiries from Customers: this Includes Assisting Customers with Booking Flights, Providing Information On Flight Schedules, Fares, and Availability.- Handling Customer Feedback and Complaints: Addressing Any Issues or Concerns Raised By Customers Regarding Their Air Travel Experience and Finding Suitable Solutions to Resolve Them.- Coordinating with Airlines and Travel Agencies: Communicating with Airlines and Travel Agencies to Ensure Smooth Booking Processes, Resolving Booking Discrepancies, and Updating Flight Information.- Managing Seat Reservations and Ticket Confirmations: Ensuring that Seat Reservations are Accurately Made, Ticket Confirmations are Sent to Customers, and Any Changes or Cancellations are Handled Promptly.- Assisting with Check-in and Boarding Procedures: Helping Customers with the Check-in Process At the Airport, Issuing Boarding Passes, and Providing Necessary Information for Smooth Boarding.required Skills and Expectations:- Excellent Communication Skills: Ability to Effectively Communicate with Customers, Airlines, and Travel Agencies to Ensure Smooth Operations.- Attention to Detail: Being Detail-oriented is Crucial to Accurately Manage Bookings and Ticketing Information.- Problem-solving Skills: Ability to Quickly Address and Resolve Customer Complaints or Booking Discrepancies.- Basic Computer Knowledge: Familiarity with Computer Systems and Booking Software to Manage Ticketing Inquiries and Bookings Effectively.