- responsible for managing air ticketing inquiries from customers: this includes assisting customers with booking flights, providing information on flight schedules, fares, and availability.
- handling customer feedback and complaints: addressing any issues or concerns raised by customers regarding their air travel experience and finding suitable solutions to resolve them.
- coordinating with airlines and travel agencies: communicating with airlines and travel agencies to ensure smooth booking processes, resolving booking discrepancies, and updating flight information.
- managing seat reservations and ticket confirmations: ensuring that seat reservations are accurately made, ticket confirmations are sent to customers, and any changes or cancellations are handled promptly.
- assisting with check-in and boarding procedures: helping customers with the check-in process at the airport, issuing boarding passes, and providing necessary information for smooth boarding.
required skills and expectations:
- excellent communication skills: ability to effectively communicate with customers, airlines, and travel agencies to ensure smooth operations.
- attention to detail: being detail-oriented is crucial to accurately manage bookings and ticketing information.
- problem-solving skills: ability to quickly address and resolve customer complaints or booking discrepancies.
- basic computer knowledge: familiarity with computer systems and booking software to manage ticketing inquiries and bookings effectively.