- Responsible for Managing Air Ticketing Inquiries from Customers: this Includes Assisting Customers with Booking Flights, Providing Information On Flight Schedules, Fares, and Availability.
- Handling Customer Feedback and Complaints: Addressing Any Issues or Concerns Raised By Customers Regarding Their Air Travel Experience and Finding Suitable Solutions to Resolve Them.
- Coordinating with Airlines and Travel Agencies: Communicating with Airlines and Travel Agencies to Ensure Smooth Booking Processes, Resolving Booking Discrepancies, and Updating Flight Information.
- Managing Seat Reservations and Ticket Confirmations: Ensuring that Seat Reservations are Accurately Made, Ticket Confirmations are Sent to Customers, and Any Changes or Cancellations are Handled Promptly.
- Assisting with Check-in and Boarding Procedures: Helping Customers with the Check-in Process At the Airport, Issuing Boarding Passes, and Providing Necessary Information for Smooth Boarding.
required Skills and Expectations:
- Excellent Communication Skills: Ability to Effectively Communicate with Customers, Airlines, and Travel Agencies to Ensure Smooth Operations.
- Attention to Detail: Being Detail-oriented is Crucial to Accurately Manage Bookings and Ticketing Information.
- Problem-solving Skills: Ability to Quickly Address and Resolve Customer Complaints or Booking Discrepancies.
- Basic Computer Knowledge: Familiarity with Computer Systems and Booking Software to Manage Ticketing Inquiries and Bookings Effectively.