IT Support Female Jobs in Mumbai

Job Title : Helpdesk Executive/ Call CoordinatorJob Location : Work From Home (WFH)Job Type : Full-TimeTotal Positions : 2Working Days : Monday to SaturdayWorking Hours : 9:00 am to 7:00 pmJob Description :1. Act as the single point of contact for customer support and incident requests.2. Coordinate with Customers, Engineers, and Vendors via Calls and E-mails.3. Route tasks, jobs, requests, and incidents to the appropriate engineers and vendors based on the nature of the calls.4. Provide continuous updates to customers regarding the status of requests and incidents, over calls and emails, until resolution.5. Maintain accurate records of all tasks, jobs, requests, and incidents in MS Excel.6. Follow the Escalation Matrix as required, depending on the status of tasks or incidents.7. Prepare Daily, Weekly, and Monthly MIS Reports.Education & Experience :1. Academic Qualification : Any Graduate2. Experience Required : Minimum 6 months to 2 years3. Communication Skills : Proficient in English (Written & Verbal), and able to communicate in Hindi and Marathi.4. Salary Offered : upto 3Lacs/Annum5. Joining : 30 DaysImportant Note : Only experienced candidates (6 months to 2 years in Call Coordination, Service Desk, and Vendor Management) are encouraged to apply.Interested candidates are invited to share their updated CV at hr@sprvinfosys.com

We are looking for a proactive and efficient Technician to join our IT Department, who will be trained and responsible for daily IT task and managing internal IT infrastructure. Installing and troubleshooting computer networks and systems locally and remotely including Camera and printers. Website support and maintenance. Managing local and remote Data backup, Data safety and security Maintaining inventory of all IT assets of the company including records for repairs and maintenance. Prepare purchase order for IT / advert requirements as per company process including vendor management. Being updated with IT Act & rules In-house Crewing software, Marlins test system support. Manage things related to advertising on social media, job portals and keep track to monitor the growth and modification strategy.

IT job

Sales Coordinator Location: Mumbai/Bangalore Salary: 15K+/Month Customer inquiries, IT sales, LinkedIn marketing, and lead generation. Qualifications: Bachelor's in Marketing/Business, strong sales skills. (Female preferred)

Ticketing Systems:Experience with tools like ServiceNow, JIRA, Zendesk, or ManageEngine for logging and tracking issues.Familiarity with ITIL concepts like Incident, Change, and Problem Management.Soft SkillsCommunication Skills:Clear and concise communication with end users.Ability to explain technical issues to non-technical users.Customer Service:Empathy and patience while handling user complaints.Maintaining a customer-first approach to resolving issues.Problem-Solving:Analyzing issues logically and providing effective solutions.Ability to handle and prioritize multiple tasks.Time Management:Managing time effectively to resolve issues within defined SLAs.Prioritizing critical tasks during high-pressure situations.Team Collaboration:Working effectively with IT teams and escalating issues when necessary.Sharing knowledge with peers for continuous improvement.Tools and PlatformsTicketing and Monitoring:ServiceNow, JIRA, Zendesk, SolarWinds.Remote Support:TeamViewer, AnyDesk, Remote Desktop, LogMeIn.Communication Tools:Microsoft Teams, Slack, Zoom.Basic Monitoring Tools:Tools for hardware health, network activity, and log analysis.Additional SkillsAdaptability:Learning new tools and technologies quickly.Attention to Detail:Identifying root causes and preventing repeat issues.Documentation:Maintaining detailed records of issues and solutions in a knowledge base.Training and Guidance:Assisting users in understanding systems and software.

Urgent Hiring Network Support EngineerCompany : Tech MahindraSalary : 20KDail HR Recruiter from10 AM to 5 PMEvision Technoserve (ISO 9001-2015) Hiring Fresher

Urgent Hiring Network Support EngineerCompany : Tech MahindraSalary : 20KDail HR Recruiter from10 AM to 5 PMEvision Technoserve (ISO 9001-2015) Hiring Fresher