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Domestic Executive Jobs

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  • Fresher
  • 7.0 Lac/Yr
  • Female
  • Noida Sector 63
Outbound Calling Marketing Communication Inside Sales Voice Process Domestic BPO Lead Generation Cold Calling Outbound Sales Inbound Calls Domestic Calling Calling Basic Computer Skills Tele Marketing BPO Sales Telesales Communication Skills Online Sales B2B Sales
We are looking for a motivated and enthusiastic Telesales Executive to join our team in Noida Sector 63. This role is perfect for freshers who have completed their 12th grade and are eager to start their career in sales.nnAs a Telesales Executive, you will be responsible for reaching out to potential customers through phone calls, presenting our products or services, and converting leads into sales. You will engage with customers to understand their needs and provide suitable solutions, ensuring a positive experience.nnKey Responsibilities include:nn- Making outbound calls to potential customers: You will introduce our offerings and identify customer needs.n- Effectively communicating product benefits: You will explain the features and advantages of our products clearly.n- Building and maintaining customer relationships: You will strive to establish trust and rapport with clients.n- Recording customer interactions: You will document calls and customer feedback accurately for follow-up purposes.nnThe ideal candidate should possess strong communication skills and enjoy speaking with people. You should be persuasive, able to handle objections gracefully, and exhibit a positive attitude. A basic understanding of sales techniques and customer service principles will be beneficial. This full-time position requires you to work from our office, contributing to a dynamic team environment. Your dedication and enthusiasm will play a key role in driving sales success.
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  • 1 - 3 yrs
  • Transport Nagar Dehradun
Telecalling Sales Executive Professional Communication Insurance Outbound Calling Domestic BPO BPO Sales Microsoft Excel
Responsibilities:1. Make outbound calls to customer for insurance sales.2. Understand customer requirements and answer their queries accordingly.3. Handle customer objections and negotiate effectively.4. Achieve daily and monthly sales targets.5. Maintain accurate customer and sales records
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Customer Support Executive Fresher

Lakshya Private Limited

  • Fresher
  • 4.5 Lac/Yr
  • Delhi NCR
Customer Relationship Customer Care Customer Support Customer Service BPO Voice Cold Calling Domestic BPO Chat Support Inbound Calls Telephone Handling Good Communication Skills Hindi BPO Customer Handling
We are looking for a dedicated Customer Support Executive to join our team. This is a full-time work-from-home position located in Delhi NCR, ideal for freshers who have completed their 12th grade.The primary responsibilities include:- Responding to Customer Inquiries: You will address customer questions and concerns through various communication channels, ensuring timely and satisfactory responses.- Providing Product Information: You will help customers understand our products and services, guiding them to make informed choices based on their needs.- Maintaining Customer Records: You will keep accurate records of customer interactions, ensuring information is up-to-date and accessible for future reference.- Assisting with Problem Resolution: You will work closely with customers to identify issues and find solutions, aiming for a positive customer experience.Candidates should possess strong communication skills in both written and verbal forms. A friendly demeanor and a passion for helping others are essential. The ability to work independently and manage time effectively in a home environment is crucial for success in this role. Basic computer skills and familiarity with customer service software will be beneficial. We expect you to be proactive in learning about our products and to stay patient and professional while assisting customers. If you are eager to start your career in customer service, we encourage you to apply!
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Hiring Freshers || Telesales Executive

Employment Services Solutions

  • 0 - 1 yrs
  • 1.3 Lac/Yr
  • Female
  • Tilak Nagar Delhi
Outbound Calling Domestic BPO Online Sales Negotiation Skills Convincing Power Cold Calling B2B Sales
We are looking for a motivated Telesales Executive to join our team in Tilak Nagar, Delhi. This role is ideal for fresh graduates or those with minimal experience who are eager to start their careers in sales. Key Responsibilities:1. Making Calls: You will engage with potential customers through outbound calls, introducing our products and services.2. Building Rapport: Establish strong relationships with customers to understand their needs and offer appropriate solutions.3. Achieving Targets: Work towards sales targets and contribute to the overall success of the team by closing deals effectively.4. Maintaining Records: Keep accurate records of customer interactions and transactions to ensure follow-up and customer satisfaction.5. Providing Feedback: Share insights from customer interactions to help improve our products and services.Required Skills and Expectations:Candidates should possess excellent verbal communication skills and be comfortable talking to people over the phone. A keen attitude towards learning and a passion for sales are essential. You should be open to feedback and willing to adapt your approach as needed. Basic computer skills are necessary for managing records and using relevant software. We are looking for a female candidate who is ready to work full-time from the office and contribute positively to our dynamic team environment.
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Jobs by Popular Location

  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Female
  • Fatehgunj Vadodara
Tele Caller Tele Marketing Telesales Executive Domestic BPO
We are seeking a Female Tele Caller to join our team. This role requires a candidate who is enthusiastic about communication and customer interaction. The ideal candidate will be responsible for engaging with potential customers, gathering information, and facilitating sales conversations.Key responsibilities include making outbound calls to potential clients, providing product information, and answering queries to promote our services effectively. You will also assist in managing customer databases, ensuring that all information is up-to-date and accurate. Maintaining a positive attitude and a customer-centric approach during interactions is essential for success in this role.The ideal candidate should possess excellent verbal communication skills and have a friendly demeanor. You should also be able to work well under pressure and demonstrate a willingness to learn about our products and services. Familiarity with basic computer applications will be beneficial, as you will need to document calls and input data into our systems.This is a full-time position based in Fatehgunj, Vadodara, and the job will be performed from the office. A minimum educational qualification of 10th pass is required, and no prior experience is necessary, making this a great opportunity for recent graduates or entry-level candidates looking to start their careers in a customer-focused environment.
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  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Nashik
Calling Executive Calling AR Calling Executive AR Caller Outbound Calling Cold Calling Domestic Calling
Key ResponsibilitiesMake outbound calls to prospective and existing customers.Handle inbound inquiries professionally and provide accurate information.Generate and qualify leads through telephonic conversations.Schedule appointments, meetings, or service visits for the sales team.Follow up with prospects and customers as required.Maintain and update customer databases and call records.Explain products, services, offers, and promotions effectively.Address customer concerns and escalate issues when necessary.Achieve daily, weekly, and monthly calling targets.Prepare call reports and share updates with management.Ensure a high level of customer satisfaction during interactions.
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  • 0 - 1 yrs
  • Kolkata
Marketing Inbound Marketing Communication Interpersonal Skills Lead Generation Negotiation Skills Inside Sales Cold Calling Online Sales Convincing Power Domestic Calling
WE ARE HIRING! TELECALLEREpoxy Master Pvt Ltd. is looking for enthusiastic and confident individuals to join our growing team as Telecallers. Position: Telecaller Company: Epoxy Master Pvt Ltd. Location: NEW TWON SHAPOORJI NEAR PETROL PUMP. Employment Type: Full-TimeJob Responsibilities Make outbound calls to potential customers and leads. Explain company products, services, and training programs. Follow up with interested customers and maintain lead records. Generate leads and support the sales team. Maintain professional communication with customers.Requirements Good communication skills in Bengali, Hindi, and English. Freshers and experienced candidates can apply. Basic computer knowledge. Positive attitude and willingness to learn. Ability to work in a team.*Salary & Benefits** Monthly salary: 10,000 - 20,500.* Growth opportunities within the organization.* Professional learning and development opportunities.*Contact:* HR Department*Company:* Epoxy Master Pvt Ltd
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  • 1 - 2 yrs
  • 1.8 Lac/Yr
  • Bhubaneswar
Marketing Communication Domestic BPO Negotiation Skills Cold Calling Outbound Sales Convincing Power Calling Sales Tele Marketing Telesales Communication Skills
Job Description - Sales TelecallerPosition: Sales TelecallerDepartment: SalesEmployment Type: Full-timeLocation: Bhubaneswar Experience: 1-2 yearsSalary: 12-15k per month Job SummaryWe are looking for an enthusiastic and target-oriented Sales Telecaller to connect with prospective customers, explain our products/services, generate leads, and convert them into sales. The ideal candidate should have good communication skills, a positive attitude, and the ability to achieve sales targets.Key ResponsibilitiesMake outbound calls to prospective and existing customers.Explain products/services, offers, pricing, and benefits clearly.Identify customer requirements and recommend suitable products/services.Generate and follow up on leads through phone calls.Convert leads into sales and achieve assigned targets.Maintain accurate records of customer interactions and follow-ups.Handle customer questions and resolve basic concerns professionally.Follow up regularly with interested and potential customers.Coordinate with the sales team for successful lead conversion.Provide daily/weekly reports on calls, leads, and sales performance.RequirementsGood verbal communication skills in English and/or Hindi/Odia.Basic computer knowledge.Strong convincing and interpersonal skills.Positive attitude and willingness to achieve targets.Ability to handle rejection and work under sales pressure.Freshers can apply; Sales/Telecalling experience will be an advantage.SkillsCommunication & negotiationCustomer handlingLead generationSales conversionFollow-up skillsBasic MS Office/CRM knowledgeTarget-oriented approachBenefitsFixed salary + attractive incentivesPerformance-based rewardsTraining and career growth opportunitiesFriendly and professional work environment
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  • 0 - 2 yrs
  • 2.3 Lac/Yr
  • Kolkata
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Inbound Calls Good Communication Skills Excellent English Communication
*CUSTOMER SUPPORT EXECUTIVE**Location:* Kolkata*Interview Mode:* Walk-in** Eligibility:* Graduate** Salary:**Fresher:* CTC: 18,000 Take Home: 13,000*Experienced:* CTC: 20,000 Take Home: 15,000** Job Details:* Proper Day Shift Timing: 9:00 AM - 6:00 PM 6 Days Working Sunday Fixed Off** Requirement:*Good communication skills and a customer-friendly attitude.*Interested candidates can share their updated CV on 9118020369 and confirm their availability for the walk-in interview.*
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  • 0 - 1 yrs
  • 2.3 Lac/Yr
  • Patna
Customer Relationship Customer Support Domestic BPO Hindi BPO Good Communication Skills
As a Customer Support Executive, you will serve as the main connection between our company and its customers. Your primary responsibilities include answering inquiries, processing requests, and resolving complaints to ensure high customer satisfaction.Key responsibilities include responding to customer inquiries promptly and accurately to provide clear and helpful information. You will process customer requests efficiently, ensuring that their needs are met in a timely manner. Additionally, you will address and resolve customer complaints, employing effective problem-solving skills to maintain positive customer relationships.To excel in this role, you should possess excellent communication skills to articulate responses clearly. Strong interpersonal skills are essential for building rapport with customers. You should also have a basic understanding of customer service principles and the ability to manage multiple inquiries efficiently. Being patient and empathetic towards customers' concerns is crucial for fostering customer loyalty. A high school diploma (12th pass) is required for this position. This is a part-time, work-from-home job based in Patna, India. Candidates with 0 to 1 year of experience in customer service are welcome to apply. Efficient time management skills will help ensure you can meet deadlines in a fast-paced environment. Your ability to work independently and remain motivated while managing daily tasks is also important.
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  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Kolkata
Sales Executive Domestic BPO Outbound Calling Tele Sales Telesales Tele Marketing Computer Skills Outbound Sales Convincing Power BPO Non Voice Cold Calling Marketing Communication Voice Process
1. Make outbound calls to potential and existing clients.2. Explain company's IT/software services to clients.3. Generate leads through telephonic communication.4. Follow up with interested clients and maintain regular communication.5. Understand client requirements and coordinate with the sales team.6. Maintain proper records of calls, leads and follow-ups.7. Achieve assigned sales and follow-up goals.
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  • 1 - 3 yrs
  • 2.3 Lac/Yr
  • Noida
Domestic Sales Domestic Calling Domestic Reservation Executive Travel Operations Travel Sales Office Services Tours Travel Hotel Booking Booking Creative Lead
Responsibilities:Designing travel itineraries and costingCommunicating effectively with clientsCoordinating rates and bookings with hotels and transportersPreparing travel-related documents, including tickets and hotel vouchersMeeting and greeting clientsFollowing up and obtaining guest feedbackHandling payments and raising invoicesEligibility:Minimum 1 year of experience in the travel industry (preferred)Education: Diploma or Graduate/Postgraduate in Travel and Tourism ManagementExcellent personality and communication skillsProficiency in MS Office would be an added advantage.
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  • Fresher
  • Pune
Domestic BPO Good Communication Customer Support
Position: Customer Support Executive Employment Type: Full-time & part time Working Days: 5 Days a week
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  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Ahmedabad
Outbound Calling Online Sales Negotiation Skills Domestic BPO Lead Generation Convincing Power B2B Sales Calling Tele Marketing Sales Tele Sales
As a Telesales Executive, you will play a crucial role in our sales team by reaching out to potential customers and guiding them in purchasing our products or services. This role requires strong communication skills and a positive attitude.Key Responsibilities:- Conduct Outbound Calls: You will make calls to prospective customers to introduce our products and generate interest in them.- Identify Customer Needs: By asking questions and listening carefully, you will understand what the customers require and how our products can meet those needs.- Provide Product Information: Clearly explain the features and benefits of our products to customers, helping them make informed purchasing decisions.- Handle Customer Objections: Skillfully address any questions or concerns raised by customers during the sales process, ensuring they feel supported.- Achieve Sales Targets: Work towards meeting or exceeding individual sales targets each month, contributing to the teams overall success.- Maintain Records: Keep accurate records of calls made, customer interactions, and sales achieved for reporting purposes.Required Skills and Expectations:- Strong verbal communication skills are essential for effectively engaging with customers over the phone.- The ability to listen actively and understand customer needs is important for providing tailored solutions.- A positive attitude and resilience are necessary to handle rejection and stay motivated.- Basic computer skills for data entry and maintaining records are preferred.- A willingness to learn and adapt in a fast-paced sales environment is crucial for success in this role.
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  • 0 - 2 yrs
  • 1.3 Lac/Yr
  • Dhanbad
Customer Support Domestic BPO Customer Care Good Communication Skills
We are looking for a dedicated Customer Support Executive to join our team. This role involves providing exceptional support to our customers and helping them with their needs. As a Customer Support Executive, you will work from home and interact with customers through various communication channels.Key Responsibilities:- Responding to Customer Queries: Engage with customers via phone, email, or chat to answer questions and provide assistance.- Troubleshooting Issues: Help customers solve problems they encounter with our products or services by guiding them through effective solutions.- Providing Information: Share detailed information about products, services, and company policies to ensure customer satisfaction.- Documenting Customer Interactions: Maintain accurate records of customer interactions and feedback to improve service quality.- Escalating Complex Issues: Identify when a customers issue requires further assistance and escalate it to the appropriate department for resolution.- Following Up: Ensure all customer queries are resolved by following up with customers on their issues or concerns.To thrive in this role, you should have a high school diploma or equivalent. Good communication skills, both written and verbal, are essential. You should be patient and empathetic towards customers, as well as comfortable using computers and different software applications. Being a quick learner and having a positive attitude will also help you succeed in providing excellent customer service. Prior experience is not required but can be beneficial.
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  • 0 - 2 yrs
  • 3.5 Lac/Yr
  • Bhubaneswar
Good Communication Outbound Calling Domestic BPO Negotiation Skills Marketing Communication
Handle inbound and outbound calls to assist Swiggy customers, delivery riders, and partner restaurants.Resolve queries related to active orders, delivery delays, cancellations, refunds, and app navigation.Accurately log customer interactions, issue resolutions, and follow-up notes in the CRM system.Maintain call quality benchmarks, professional etiquette, and prompt resolution times.De-escalate complaints with a polite, empathetic, and solution-oriented approach.
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  • 1 - 3 yrs
  • 3.3 Lac/Yr
  • Mylapore Chennai
Communication Interpersonal Skills Customer Management Voice Process Lead Generation Domestic BPO Outbound Calling Marketing Communication Negotiation Skills Inbound B2B Sales Marketing
Job Summary:We are looking for a motivated and enthusiastic Telesales / Telecalling Executive to join our Event Management Company. The candidate will be responsible for contacting potential customers, understanding their event requirements, explaining our services, and converting enquiries into bookings.Key ResponsibilitiesMake outbound calls to potential customers and leads.Contact customers regarding weddings, birthday parties, corporate events, exhibitions, conferences, and other events.Understand customer requirements, budget, event date, and preferences.Explain event management services, packages, pricing, and facilities.Generate qualified leads and convert enquiries into appointments or bookings.Follow up with interested customers through phone calls and WhatsApp.Handle customer questions, objections, and concerns professionally.Maintain customer and lead information in Excel/CRM.Coordinate with the sales and event planning teams.Achieve daily, weekly, and monthly calling and sales targets.Build and maintain strong customer relationships throughout the sales process.Required Skills:Excellent verbal communication and interpersonal skills.Good convincing and negotiation skills.Strong customer-handling ability.Confident and positive attitude.Target-oriented approach.Good follow-up skills.Basic knowledge of MS Excel and CRM.Tamil and English communication skills preferred.
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  • 0 - 2 yrs
  • 2.3 Lac/Yr
  • Coimbatore
Good Communication Skills Basic Computer Skills Customer Handling Team Work Problem Solving Domestic BPO BPO
We are seeking a dedicated BPO Executive to join our team in Coimbatore. This role is ideal for candidates with 0 to 2 years of experience who are enthusiastic about providing excellent customer service.Key Responsibilities:1. Customer Support: You will assist customers by answering their queries and resolving issues through phone, email, or chat. Providing clear and helpful responses is essential for customer satisfaction.2. Data Entry: You will be responsible for maintaining and updating customer records in our database. Attention to detail is important to ensure accuracy and organization.3. Follow-Up: You will track customer interactions and follow up to ensure their needs are met. This involves maintaining ongoing communication to build strong customer relationships.4. Team Collaboration: You will work closely with team members and management to improve service quality. Sharing feedback and suggestions is vital for continuous improvement.Required Skills and Expectations:Candidates should have completed their 12th grade and possess strong communication skills in English and regional languages. A basic understanding of computers is necessary for data entry tasks. You should be a quick learner, adaptable, and able to work in a fast-paced environment. A positive attitude and the ability to handle customer complaints calmly will greatly contribute to your success in this role. Overall, we expect a commitment to delivering outstanding service and a willingness to learn and grow within the company.
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Telecaller - Full Time - Freshers

Excellent Placement Services

  • 0 - 1 yrs
  • 1.8 Lac/Yr
  • Female
  • hisar Sector 15A
Outbound Calling Marketing Communication Domestic BPO Voice Process Cold Calling Telecalling Executive
Employment Type : Full TimeQualification : 10th Pass, 12th Pass, Any Graduate (female only)Industry : HR ServicesWork Hours : 8 hoursJob Title : TelecallerJob Experience : Fresher-1 yearSalary : 8000/- To 15000/- Per MonthLocation : Hisar, Haryana5 days working..
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  • 1 - 4 yrs
  • 3.5 Lac/Yr
  • Gurgaon Sector 27
Outbound Calling Lead Generation Online Sales Marketing Marketing Communication Cold Calling Convincing Power B2B Sales Interpersonal Skills English Language Inside Sales Negotiation Skills Inbound Domestic BPO Domestic Calling Inbound Sales Tele Marketing BPO Sales Inbound Calls Basic Computer Skills Communication Skills Tele Sales
PositionTelesales/Sales ExecutiveJob ResponsibilitiesGenerate sales for camera and surveillance products. Explain product features, pricing, and technical specifications toclients. Develop new business opportunities and maintain clientrelationships. Prepare quotations, invoices, and sales reports. Support online marketplace and B2B sales activities. Coordinate with warehouse and dispatch teams for order processing.Required SkillsGood communication and convincing skills. Knowledge of MS Excel, email drafting, and online sales platformsis preferred. Strong interpersonal and negotiation skills.Share me your CV
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  • 0 - 4 yrs
  • 4.0 Lac/Yr
  • Delhi
Inside Sales Executive Inside Sales Inside Sales Representative Telesales Executive B2B Sales Executive
Responsibilities Contact potential or existing customers to inform them about a product or service using scripts Answer questions about products or the company Ask questions to understand customer requirements and close sales Direct prospects to the field sales team when needed Enter and update customer information in the database Take and process orders in an accurate manner Handle grievances to preserve the companies reputation Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful informationRequirements And Skills Proven experience as telesales representative or other sales/customer service role Proven track record of successfully meeting sales quota preferably over the phone Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems Ability to learn about products and services and describe/explain them to prospects Excellent knowledge of English Excellent communication and interpersonal skills Cool-tempered and able to handle rejection
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Female Telecaller (10th/ 12th)

Excellent Placement Services

  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Hisar
Data Management Internet Telecalling Executive Telecaller Personal Secretary Walk in Domestic BPO Telemarketing Tele Sales
Employment Type : Full TimeQualification : 10th Pass, 12th Pass, Any Graduate (female only)Industry : HR ServicesWork Hours : 8 hoursJob Title : Tele callerJob Experience : Fresher-1 yrsSalary : 8000/- To 15000/- Per MonthLocation : Hisar, Haryana
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Telesales Executive Fresher

Impact Hr & Km Solutions

  • Fresher
  • 3.0 Lac/Yr
  • Nashik
Microsoft Excel Motivating Skill Phone Banking Outbound Calling Marketing Communication Domestic BPO KPO Voice Process Presentation Skills International BPO
Key ResponsibilitiesMake outbound calls to prospective customers and explain company products/services.Handle inbound calls and respond to customer inquiries professionally.Generate and qualify leads through telephonic conversations.Follow up with potential customers and maintain regular communication.Update customer information and call records in the database/CRM.Schedule appointments or meetings for the sales team when required.Resolve customer concerns and escalate issues when necessary.Achieve daily, weekly, and monthly calling targets.
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Looking For Telecalling Executive

Impact Hr & Km Solutions

  • 0 - 5 yrs
  • 3.0 Lac/Yr
  • Nashik
Microsoft Excel Motivating Skill Phone Banking Outbound Calling Marketing Communication KPO Domestic BPO Voice Process Presentation Skills International BPO Inbound Negotiation Skills Convincing Power Cold Calling BPO Non Voice
Key ResponsibilitiesMake outbound calls to prospective and existing customers.Explain products, services, and promotional offers.Generate and qualify leads for the sales team.Handle customer inquiries and resolve basic concerns.Maintain accurate call records and customer information in the CRM system.Follow up with customers regarding inquiries, appointments, and sales opportunities.Achieve daily, weekly, and monthly calling targets.Build and maintain strong customer relationships.
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  • 1 - 3 yrs
  • 3.0 Lac/Yr
  • Nashik
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Cold Calling Inbound Calls Chat Support Hindi BPO Good Communication Skills
Key ResponsibilitiesCustomer Assistance: Handle inbound and outbound calls, emails, live chats, or ticketing queries from customers in a professional and timely manner.Issue Resolution: Diagnose and troubleshoot customer issues, provide accurate product or service information, and offer practical solutions.Escalation Management: Coordinate with internal departments (technical support, sales, logistics, or quality assurance) to escalate complex issues and follow up until resolved.Ticket & Data Maintenance: Maintain detailed, up-to-date logs of customer interactions, feedback, and ticket statuses in the CRM or support system.Feedback Collection: Gather customer feedback and insights to share with operational teams for process and product improvement.Relationship Building: Build trust and strong relationships with customers through clear, empathetic, and effective communication.
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  • 0 - 3 yrs
  • 3.0 Lac/Yr
  • Gurgaon
Business Development Sales BDE Inside Sales Cold Calling Calling Domestic BPO Call Center Customer Service Walk in
Collect data of companiesCalling to leads for generating salesTaking appointment from companies for meeting.Arrange meeting with clientsSending quotations and discussion with clientsCoordinate with prospects and clients Good communication skill6 Days workingTime: 9:00 am to 6:00 pmSalary offered: 12K-25K(as per interview and experience)+IncentivesLandmark - Sector 54 metro station
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  • 1 - 4 yrs
  • 2.3 Lac/Yr
  • Transport Nagar Dehradun
Sales BPO Professional Communication Convincing Power Telecalling Microsoft Excel Lead Generation Domestic BPO
Responsibilities:1. Make outbound calls to customer for insurance sales.2. Understand customer requirements and answer their queries accordingly.3. Handle customer objections and negotiate effectively.4. Achieve daily and monthly sales targets.5. Maintain accurate customer and sales records
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