Ticketing staff, also known as ticket agents or reservation agents, help customers plan and book travel arrangements. Their responsibilities include:Customer serviceGreeting passengers, answering questions, and providing information about travel optionsTicketingIssuing tickets, processing reservations, and handling booking changesBaggage handlingTagging and checking baggage, and ensuring it complies with security regulationsBoardingHelping passengers board the plane, verifying tickets and documents, and managing boarding queuesCommunicationInforming passengers of flight information, gate changes, delays, and other updatesPayment processingCollecting payments for tickets, upgrades, and excess baggage fees, and providing receiptsSafety complianceEnsuring safety and security regulations are implemented during passenger interactionsProblem resolutionAddressing passenger concerns, resolving issues, and escalating complex problems to management Ticketing staff can work for airlines, bus companies, railroads, and cruise lines. They typically need strong customer service skills and computer literacy.