Desktop Engineer Female 12th Pass Jobs in Bangalore

Laptop and Desktop installation &support, Email configuration and backup, Network issue, Printer installation and problem solving, Internet issue solving, User account creation for Active Directory, Exchange Mailboxes and VPN and remote dial-in users

we are looking for a skilled Desktop Support Engineer to join our team in Bangalore. This position involves providing technical support in our hydrocarbon EPC offshore engineering environment, with a focus on installing and managing engineering applications.**Responsibilities:**- Provide desktop support, including troubleshooting and resolving hardware and software issues.- Install, configure, and maintain engineering applications and related software.- Respond to and resolve support requests in a timely manner.- Collaborate with IT teams for system updates and security patches.- Document and manage support issues and resolutions.**Requirements:**- Experience in desktop support, particularly in an engineering or offshore setting.- Knowledge of installing and configuring engineering applications.- Strong problem-solving skills and attention to detail.- Excellent communication and teamwork abilities.- Ability to work independently and as part of a team. Se

Role OverviewWe are looking for a motivated Desktop Support Engineer (L1) to provide first-line technical support to end users. The role involves handling day-to-day IT incidents, service requests, and troubleshooting issues related to desktops, laptops, printers, operating systems, and basic networking.Key ResponsibilitiesProvide L1 technical support to end users via phone, email, or in person.Troubleshoot and resolve issues related to:Desktops, laptops, and peripherals (printers, scanners, etc.).Operating systems (Windows, macOS, Linux as applicable).Microsoft Office / O365 applications.Basic networking (LAN, Wi-Fi, VPN).Handle user account creation, password resets, and access requests via Active Directory / M365.Escalate unresolved incidents to L2/L3 teams as per defined SLAs.Document incidents, solutions, and service requests in the ITSM tool (ServiceNow, Remedy, etc.).Support installation, configuration, and upgrades of hardware/software.Ensure compliance with IT security policies and asset management procedures.Required Skills & Qualifications12 years of experience in IT / Desktop Support (or relevant internship for freshers).Strong knowledge of Windows OS, MS Office, O365, and basic hardware troubleshooting.Understanding of basic networking concepts (IP, DNS, DHCP, Wi-Fi).Experience with Active Directory user management.Familiarity with ITSM tools (ServiceNow, JIRA, Remedy, etc.) is a plus.Good communication and customer service skills.

Desktop support engineers provide support for users of computers and software systems. They provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance. They also answer on-the-spot inquiries from users. Desktop support engineers may provide general training for applications and hardware as well.Responsibilities and DutiesResponds to client inquiriesProvides technical support to usersTroubleshoots hardware and software issuesProvides instructions or directly sets up desktop hardwareAssists with installation of computer software and operating system updatesRecords logs of rendered support

computer Repair & maintenance

Job Description: Provide support on windows platform. Installation, Configuration and Administration of Windows7 / Windows 8 and windows 10. Troubleshoot problems All Model Desktop & Laptop Hardware and OS Configuring of Driver & Devices. Configuration New user PC & Profile, IP Address and LAN. Troubleshooting, installing and configuring Mail Clients like MS-Outlook and Troubleshooting mail problem. Solve internet related problem Configuration Basic TCP/IP Setting. User account creation, User account deletion and modifying Users assigning permissions. Remote management through Team Viewer, VNC, & Remote Desktop to solve Windows and Software issue. Installation, configuration and maintenance of Network Printers. Install and upgrade hardware and software components. Take care of all the internal office softwares support. Provide technical support to Remote users.Candidate Profile:Graduate : Any IT Stream Graduate / Diploma .Experience : Fresher or recent passed out.Preferable: Microsoft Certified CandidatesOnly Male candidates and immediate joiner are requested to apply.Job Types: Full-time, InternshipContract length: 6 monthsPay: 8,000.00 - 10,000.00 per monthWork Days: Monday to FridayAbility to commute/relocate: Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)Education: Diploma (Preferred)Experience: IT: 1 year (Preferred) total work: 1 year (Preferred)

Desktop Support EngineerJob Summary:We are seeking a highly skilled and experienced Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing top-notch technical support to our end-users, ensuring seamless operation of their desktops, laptops, and mobile devices. If you have a passion for troubleshooting, excellent communication skills, and a strong technical background, we want to hear from you!Responsibilities:- Provide technical support and troubleshooting for desktops, laptops, and mobile devices- Install, configure, and maintain Windows 10/11 operating systems and applications (MS-Office 365, Acrobat Reader, etc.)- Troubleshoot and resolve hardware and software issues- Manage antivirus software and ensure system security- Collaborate with other teams to resolve complex technical issues- Communicate technical information to non-technical end-users- Document incident resolutions and maintain accurate recordsRequirements:- 1-3 years of experience in IT industry handling end-user support- Proven experience in troubleshooting and resolving desktop-related issues- Strong knowledge of Windows operating systems (Win 10/11) and applications (MS-Office 365, etc.)- Excellent communication and interpersonal skills- Graduation in Computer Science or related field is a mustQualifications:- Bachelor's degree in Computer Science, IT, or related field- Certification in desktop support or related field (added advantage)Salary Package:- Competitive salary package ranging from 12,000 to 15,000 rupees per monthExperience:- 1-3 years of experience in desktop support or related fieldWhat We Offer:- Opportunities for professional growth and development- Collaborative and dynamic work environment- Recognition and rewards for outstanding performance- Flexible working hours and remote work options- Access to cutting-edge technologies and tools- Comprehensive training and development programs

Proven work experience as a Desktop Support Engineer or IT Engineer Working knowledge of office automation products and computer peripherals, like printers and scanners Ability to perform remote troubleshooting and provide clear instructions Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals

Job Responsibilities:1. Technical Support:Provide first-level technical support to end-users for hardware, software, and network issues.Diagnose and troubleshoot desktop, laptop, printer, and other peripheral device issues.Assist users with software installations, configurations, and updates.2. Incident Management:Log and track all incidents and service requests in the helpdesk ticketing system.Ensure timely resolution of issues in accordance with established service level agreements (SLAs).Escalate unresolved issues to higher-level support or specialized teams as necessary.3. User Assistance:Respond promptly to user queries and provide effective solutions to technical problems.Assist users in setting up and using email, productivity software, and other applications.Provide guidance on basic IT security practices and data protection.4. System Maintenance:Perform routine maintenance and updates on desktop systems and software.Conduct hardware and software inventory management.Ensure that all systems are kept up-to-date with security patches and antivirus definitions.5. Documentation and Reporting:Maintain detailed records of support requests, troubleshooting steps, and resolutions.Create and update user manuals, FAQs, and knowledge base articles.Generate reports on helpdesk activities and performance metrics.6. Onboarding and Offboarding:Set up and configure workstations for new employees, including hardware, software, and network access.Conduct IT orientation sessions for new hires.Decommission and reconfigure equipment for departing employees.7. Remote Support:Provide remote support to users working offsite or from home.Use remote desktop tools to diagnose and resolve issues without physical access.8. Customer Service:Maintain a high level of customer satisfaction through effective communication and prompt resolution of issues.Follow up with users to ensure issues are fully resolved and to provide additional assistance if need.