Desktop support engineers provide support for users of computers and software systems. They provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance. They also answer on-the-spot inquiries from users. Desktop support engineers may provide general training for applications and hardware as well.
Responsibilities and Duties
Responds to client inquiries
Provides technical support to users
Troubleshoots hardware and software issues
Provides instructions or directly sets up desktop hardware
Assists with installation of computer software and operating system updates
Records logs of rendered support