Job DescriptionRespond To Customer Requests And Inquiries* Receive Request From Customer Through Inquiry Tool Or Other Communication Method* Enter Request Into Tracking Program, As Appropriate* Utilize The Knowledge Base Or Research Or Troubleshoot Request As Needed To Provide Answers And Clarifications To Improve First Resolution* Provide Requestor With Information, Or Refer Or Escalate To The Appropriate ResourceManage And Maintain Personnel And Organizational Records* Receive Notification And Enter Request Into Tracking Program* Refer To The Standard Operating Procedure And Policy For The Applicable Process* Escalate Issues To Service Managers Or Other Appropriate Party, As Needed* Notify Applicable Parties Of Required Forms, Timelines, Questions, Etc.* Update The Relevant Hr System Of Record With Applicable Information* Validate Data Changes In The Hr System Of Record* Notify Applicable Parties Of Data Changes, As NeededImplement, Review, And Monitor Services* Receive Training From Service Manager Or Appropriate Party For New Or Changed Services* Receive Certification On Team Readiness* Monitor And Review Process Effectiveness And Ensure Service Level Agreements Criteria Are Met* Provide Input To Service Manager Regarding Changes, Gaps, Or Improvements, As Needed* Maintain Standard Operating Procedures And Knowledge Base Which Includes Identifying Repetitive Questions Or Requests That Can Be Addressed Through The Self-Service Model* Manage And Perform The User Acceptance Testing Of Hr Systems, Applications And Macros* Lead And/Or Support Hr Projects, As Assigned, Which Includes Driving Improvement Projects To Enhance Hr TeamS Accuracy And Efficiency In Delivering Hr ServicesSupport Hr System Transactions And Programs Across The Employee Lifecycle* Administer Changes To Worker Data, Such As Insurance Change Forms, Marital Status, Loa, Separation (For Defined Groups), And Termination Of Benefits* Administer The Employment Verification P