ASM (Candidates With HVAC Sales Experience Only Needs to Apply)

Job Description

Respond To Customer Requests And Inquiries

Receive Request From Customer Through Inquiry Tool Or Other Communication Method

Enter Request Into Tracking Program, As Appropriate

Utilize The Knowledge Base Or Research Or Troubleshoot Request As Needed To Provide Answers And Clarifications To Improve First Resolution

Provide Requestor With Information, Or Refer Or Escalate To The Appropriate Resource

Manage And Maintain Personnel And Organizational Records

Receive Notification And Enter Request Into Tracking Program

Refer To The Standard Operating Procedure And Policy For The Applicable Process

Escalate Issues To Service Managers Or Other Appropriate Party, As Needed

Notify Applicable Parties Of Required Forms, Timelines, Questions, Etc.

Update The Relevant Hr System Of Record With Applicable Information

Validate Data Changes In The Hr System Of Record

Notify Applicable Parties Of Data Changes, As Needed

Implement, Review, And Monitor Services

Receive Training From Service Manager Or Appropriate Party For New Or Changed Services

Receive Certification On Team Readiness

Monitor And Review Process Effectiveness And Ensure Service Level Agreements Criteria Are Met

Provide Input To Service Manager Regarding Changes, Gaps, Or Improvements, As Needed

Maintain Standard Operating Procedures And Knowledge Base Which Includes Identifying Repetitive Questions Or Requests That Can Be Addressed Through The Self-Service Model

Manage And Perform The User Acceptance Testing Of Hr Systems, Applications And Macros

Lead And/Or Support Hr Projects, As Assigned, Which Includes Driving Improvement Projects To Enhance Hr Team’S Accuracy And Efficiency In Delivering Hr Services

Support Hr System Transactions And Programs Across The Employee Lifecycle

Administer Changes To Worker Data, Such As Insurance Change Forms, Marital Status, Loa, Separation (For Defined Groups), And Termination Of Benefits

Administer The Employment Verification P

• Experience

  3 - 6 Years

• No. of Openings

  3

• Education

  Post Graduate (Other Master Degree, M.B.A/PGDM)

• Role

  HVAC Sale Manager

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office