Customer Support Leader Jobs

As a Customer Support Leader, you will play a crucial role in ensuring our customers receive the best support and service. Your work will help build customer loyalty and satisfaction while guiding the support team to perform at their best.**Key Responsibilities:**- **Respond to Customer Inquiries:** Quickly and professionally handle questions and issues raised by customers through various channels, ensuring they receive timely help.- **Lead the Support Team:** Train and manage team members, providing guidance and support to enhance their performance and customer interaction skills.- **Monitor Customer Feedback:** Regularly review customer feedback and reports to identify areas for improvement, ensuring we continuously enhance our service quality.- **Create Support Documentation:** Develop helpful guides and FAQs that assist both customers and team members in resolving common issues efficiently.- **Collaborate with Other Departments:** Work closely with product and sales teams to ensure a seamless customer experience and to relay customer insights that can inform improvements.**Required Skills and Expectations:**- Strong communication skills are essential, as you will need to clearly express solutions to customers.- A friendly and empathetic attitude is important to connect well with customers and understand their needs.- Basic computer skills and the ability to learn new software quickly are necessary for managing customer interactions effectively.- Candidates should display a proactive approach to problem-solving and the ability to think on their feet.- Flexibility and adaptability in a fast-paced environment are crucial, along with a commitment to maintaining a positive customer experience.

Job Title: Sales Manager (Real Estate)Location: Noida / NCRExperience: 0

As a BPO Telecaller in Chennai, India, you will be responsible for making outbound calls to potential customers to promote products or services. Your key responsibilities include making a high volume of calls, explaining products or services, and convincing customers to make a purchase.You will need to have excellent communication skills to effectively communicate with customers over the phone. A polite and friendly demeanor is essential to build rapport with customers and address their concerns. Additionally, strong persuasion skills are required to convince customers to make a purchase.The ideal candidate for this role should be confident, persistent, and goal-oriented. Prior experience in a similar role is preferred but not required. A high school diploma (10th pass) is the minimum education requirement for this position. If you are looking for a challenging role in a fast-paced environment, this position may be the perfect fit for you.

Were seeking a qualified, competitive and trustworthy Customer Support Executive Who is responsible forproviding excellent customer service and resolving customer inquiries and issues. They will communicate withcustomers through various channels and ensure customer satisfaction.Ultimately, He will help us meet and surpass business expectations and contribute to our companys rapid andsustainable growth.Key Responsibilities:1. Customer Assistance: Respond to customer inquiries promptly and professionally via phone, email, or chat.2. Issue Resolution: Identify and troubleshoot customer problems, propose solutions, and escalate complex issuesas needed.3. Product Knowledge: Understand the company's products/services and provide accurate information to addresscustomer concerns.4. Order Processing: Assist customers with placing orders, processing returns, and resolving related issues.5. Documentation: Maintain records of customer interactions, inquiries, complaints, and resolutions.6. Customer Satisfaction: Strive to exceed customer expectations, build relationships, and enhance the overallcustomer experience.

About the RoleWe are looking for an experienced Customer Service Team Leader who can lead day-to-day operations across multiple customer touchpoints (calls, chats, and tickets). The ideal candidate should have 7-11 years of experience in customer service for fast-paced startups, with proven expertise in handling high-volume inbound queries, problem-solving, and cross-functional collaboration with Operations and other teams.Key ResponsibilitiesLead and manage a customer service team handling inbound calls, chats, and tickets.Monitor daily service performance, ensuring SLA adherence (response time, resolution rate, CSAT, etc.).Perform Root Cause Analysis (RCA) on recurring issues and drive process improvements.Collaborate with Operations, Product, and Tech teams to escalate and resolve complex customer issues.Ensure accurate ticket categorization, tracking, and reporting through CRM/Helpdesk tools.Train, coach, and mentor team members to enhance communication, problem-solving, and customer handling skills.Manage shift schedules, workforce planning, and daily team huddles.Prepare and present weekly/monthly reports on team performance, customer pain points, and improvement initiatives.Drive customer-first culture while maintaining operational efficiency.Key Requirement8-11 years of experience in customer support operations, with at least 23 years in a team lead role.Strong experience handling inbound calling volume, chat support, and email tickets.Ability to analyze data and perform RCA to identify process gaps.Exposure to cross-functional collaboration with Ops, Product, and other business units.Strong people management skills able to coach, motivate, and manage teams effectively.Excellent communication skills (English + Hindi, additional languages preferred).Prior experience in startup or high-growth environment preferred.Hands-on experience with CRM/Helpdesk tools (e.g., Freshdesk, Zendesk, Salesforce, etc.).Work EnvironmentWorking Days: 6 days a weekWorking hours :-9am - 8pmLocation: Gurugram sec-39

This individual is responsible for supervising, guiding, and supporting a team of customer support representatives to ensure the delivery of high-quality service.Their primary duties include overseeing daily operations, managing team schedules, assigning tasks, and ensuring adequate coverage during all business hours.They are tasked with resolving escalated customer issues, providing training and coaching to team members, and monitoring team performance through key metrics such as response times, resolution rates, and customer satisfaction scores.

Dear sir/madam, I am very interested to do job as a Customer support ManagerIn Reputed AviationInternational In Japan i am very interested to do JAL Aviation International Aviation job through our Placement India.com.Thanking you

II. Meet with potential clients and grow long-lasting relationships III. Make strategy for order booking for complete LV , MVProduct IV. Coordinate with internal design team to ensure timely submission & approval of drawings V. Coordinate with OMG for timely and satisfactory experience during customer inspections VI. Ensure post Sales Customer Support & coordination with Customer Care team VII. Generate new client & business relationships to ensure new business & projects are identified. VIII. Achieve Customer Satisfaction at every stage of customer experience from Offer Submission to Commissioning IX. Nurture CML customers for increased market share in their business X. Achieve Customer Satisfaction at every stage of customer experience from Offer Submission to Commissioning XI. Achieve Debtor Days Payment collection & Gross Margin targets XII. Nurture CML customers for increased market share in their business XIII. Team Development - Technical Skills & Soft Skills XIII. Keeping and presentaing updated Management Reports to concerned officials.

*Urgent Hiring: Female Executive (Full-Time)* *Company:* Ganpati Enterprises *Brand Name:* Pratiharye *Location:* Vishwas Nagar, Shahdara, Delhi - 110051 *Nearest Metro:* East Azad Nagar or Krishna Nagar *Job Details:* - *Working Days:* Monday to Saturday (Sunday Off) - *Timings:* 10:30 AM to 7:00 PM - *Salary:* 16,000 to 18,000 per month - *Language:* Basic English (Fluency not mandatory) - *Job Roles:*- Handling customer queries- Confirming and processing orders- Checking and dispatching orders- Tracking shipments*Requirements:* - Punctuality and reliability - Basic English communication skills - Ability to handle customer queries effectively *Future Benefits:* - Incentive plans are being considered for outstanding performance! *Contact Information:* - *Phone:* +91 95607 32360 - *Website:* [www.pratiharye.com](http://www.pratiharye.com) *Only 1 position left!* This is an urgent hiring. Apply now for a promising opportunity with futureincentives!

Resolving complaints in defined TAT and ensuring good CSAT ratings. Creating new SOPs and processes and working on continuous improvement on lead management, order management, complaint handling etc. Enabling and developing customer centricity as the core principle within the team. Manage multiple projects and tasks while maintaining operational standards. Provide immediate supervision to Customer Care staffs and operates with no supervision in a complex environment Proactively identify, define and solve the most complex problems that impact the functioning of the Team. Anticipates internal and/or external business challenges recommend & develop process or service improvements plans and recommend to Customer Service Manager. Promote an elevated customer experience by providing feedback, coaching, and training through consistent one-on-one coaching/meetings with direct reports. Maintain Quality Assurance expectations by reviewing and evaluating contacts, conducting individual coaching sessions, analysing reports and reacting to trends. Drive cross functional process improvements to support quality, productivity, cost goals and objectives. Work closely with the Training Manager to identify training gaps and recommend solutions to improve performance. Create and/or help administer contact centre activities that help promote a sales and service culture. Continually maintain working knowledge of all company products, services, and promotions. Run daily performance reports and maintain monthly scorecards. Leads projects within the team to achieve milestones and objectives Develops the team and then establish & monitors the processes which best utilize team talents for the purpose of meeting goals Regularly monitor ecommerce market places and generate more reviews on products. Should have handled and implemented CRM software in the previous stint.Send your resume to pooja.mohithe@duroflexworld.com

Hiring Customer Service Associate for Amazon BPOAn opportunity to join Global Leader in EcommerceRequirementsExcellent communication skills in EnglishShould have good computer knowledgeShould have excellent skills in interacting with customers on callFresher/Experience both can applyMale /Female both are welcomeDay & Night shifts availableJob Location: DLF, Gomti Nagar, LucknowAttractive salaries offeredImmediate Joiners PreferredFor details, pls call or whatsapp:HR Numaya: 9555-136-921HR Shazir: 790-5454-097

-To respond to the customer messages.- Daily listing updates (Placing designs in mockups, moving the prepared images to the store,listing, entering the title and tags correctly)- To make listings on our web page, and to update current listings,- To respond the incoming phone calls (our page has just been established, advertising andpromotional activities have not started yet and there are no phone calls at this stage).

Resolving customer grievancesAddress customer queriesMaintain good relations with clients & CustomersRegular follow-up with clients&customersTeam handingDriving Team's performanceAchieving quality targets

Work From Home Customer Support Executive

Customer Service Executive (Voice/Blended/USA)The executives primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders and ensuring the timely completion and resolution of transactional operational tasks. They communicate over phone regularly with various counterparts to gather updates and address any operational challenges.Roles & Responsibilities Manage day-to-day coordination with different retail brands to ensure timely pickups, shipments & order fulfillment. Efficiently coordinate and schedule inventory updates from retail brands. Maintain clear and constant communication with retail brands. Proactively address any potential issues or delays to ensure timely pickups. Foster and maintain strong relationships with retail brands. Adapt and handle unexpected challenges, such as delays and changes in schedules.Required Candidate Profile- Excellent written and verbal communication skills- Phone and email etiquettes to effectively address customer queries- Have Customer Empathy - ability to identify and understand customer's situation and motivesExperience2 4 years experience in a similar roleUSA Calling experience a mustEducation Graduate (10+2+2/3)Age 30 yrs (+/- 5yrs)Working Hours 2.00 pm to 12.00 am Mon-FriSalary 3-4 Lacs P.A.

1. To Lead the team of experienced customer support executives2. To interact liaise between client and customer support executives3. To resolve queries of institutions and investors regarding CKYC processes and application to handle queries both on emails and calls within stipulated TAT. 4. To follow-up with institutions to make necessary amendments to records. 5. To enter the details of every interaction in the system 6. To liaise with Business and IT support teams to ensure queries are resolved or are appropriately escalated. 7. To capture suggestions received from institutions during query handling and convey the same to Business teams. 8. KRA Verification.

Manage scheduling for Company's CEO. Draft, review and send communications on behalf of Company's CEO Organize and prepare for meeting, including gathering documents and attending meetings. Answer and respond to phone calls, communicate messages and information to the CEO. Prioritize emails and respond when necessary. Co-ordinate travel arrangements. Maintain Various records and documents for CEO. Direct Reporting to CEO .

We have vacant of 50 International Non - Voice Process Jobs in Ahmedabad,Customer Support Leader,Chat Support Executive,Business English,Back Office executive,Customer Service Representative,Customer Associate, for Freshers Educational Qualification : Higher Secondary, Other Bachelor Degree, Any Master Degree, Other Doctorate Degree Skill Customer Support Leader,Chat Support Executive,Business English,Back Office executive,Customer Service Representative,Customer Associate etc. Support the customer service team to complete the customer experience Ensure accuracy of data and research to ensure a positive experience May be sending and validating documentation, working in data bases to check information correctness

We are looking for 65 Telecaller Posts in Gandhipuram, Coimbatore,Erode,Salem,Tiruppur,Customer Relationship Executive,Customer Support Leader, with deep knowledge in outbound calling, Customer Relationship Executive,Customer Support Leader and Required Educational Qualification is : Higher Secondary, Secondary School, Diploma, Other Bachelor Degree, B.B.A

This is a full-time on-site role for a Customer Support Representative. As a Customer Support Representative, your responsibilities will include addressing customer inquiries and concerns via phone, email, and in-person, and ensuring customer satisfaction. You will also be responsible for troubleshooting and resolving issues related to customer orders, managing orders, and tracking shipments.QualificationsExcellent communication and customer service skillsProven experience in customer support and customer satisfactionAbility to troubleshoot and resolve customer issuesFamiliarity with customer service software, databases, and toolsBachelor degree in business administration, communication, or a related field is preferredRelevant experience in the jewelry industry is a plus.Industry - Luxury Goods & JewelryEmployment Type-Full-time