Contact Center Executive Jobs

Job SummaryWe are looking for a dynamic and enthusiastic Contact Center Executive with excellent English communication skills to join our team. The ideal candidate should be confident in speaking with customers, generating leads, promoting products and services, addressing customer queries, and maintaining long-term customer relationships while achieving sales targets.Key ResponsibilitiesMake outbound calls to prospective and existing customers.Handle inbound customer inquiries in a professional and courteous manner.Explain company products and services clearly and effectively.Generate, qualify, and convert leads into sales opportunities.Build and maintain strong customer relationships through regular follow-ups.Understand customer requirements and recommend suitable solutions.Handle customer objections professionally and close sales effectively.Maintain accurate records of customer interactions in the CRM system.Meet daily, weekly, and monthly calling and sales targets.Coordinate with internal departments to ensure prompt customer support.Follow company policies and maintain high standards of customer service.Stay updated on product knowledge, pricing, and promotional offers.Required SkillsExcellent verbal and written communication skills in English.Strong interpersonal and relationship-building abilities.Confident telephone etiquette and customer-handling skills.Strong persuasion, negotiation, and objection-handling skills.Ability to work under pressure and achieve sales targets.Good listening and problem-solving abilities.Basic knowledge of CRM software and MS Office.Positive attitude, self-motivated, and quick learner.Ability to multitask and manage time efficiently.QualificationsGraduate in any discipline (preferred).Minimum 1-3 years of experience in Telecalling, Telesales, Customer Support, or a similar role.Freshers with excellent English communication skills may also apply.Preferred ExperienceExperience in Banking, Financial Services, Insurance (BFSI), Investments, Loans, Mutual Funds, Insurance, or other financial products will be an added advantage.Experience in lead generation, customer retention, and sales conversion is preferred.

Job DescriptionWe are looking for a high-performing Enterprise Sales Manager to drive the UCaaS and CCaaS business for the organization at an independent level and work independently as well as with a team. Roles and responsibility The role will be to develop and deliver cloud telephony products, contact center solution, customer engagement platforms, audio conferencing and virtual events to clients. This will include managing key relationships with clients, advising them on strategy, proposing and supporting appropriate solutions, negotiating engagements, dealing with any escalations, and ensuring seamless delivery of Solution to help our clients modernize their application. This role requires a passionate, collaborative, and solution-oriented approach and provides the opportunity to work with some of the biggest brands within the BFSI, FMCG, ITES, financial services, and automotive sectors.Should be able to achieve organic growth of the existing product portfolio, as well as acquiring new clients through business relationships.Understand customers' requirement and implement appropriate solutions in coordination with the product teamResponsible for the entire sales process customer acquisition to closure, account management and retention.Maintain high level of customer engagement, relationship and proactive engagement with customers to identify opportunities and retention.Desired Candidate ProfileB2B Selling exposure and demonstrated and successful track record in selling Cloud telephony/SAAS services to Large or SMB accounts. International sales exposure and prior experience in handling WhatsApp and omnichannel solutions will be an added advantage.Strong Consultative selling ability critical questioning, listening, analytical negotiation, communication, and presentation.Demonstrated ability to develop and articulate compelling qualitative and quantitative business solutions.Experience managing all aspects of the sales process and thoroughly documenting them in our CRM. Aware of Digital way of sellingStrong Technical and Analytical/ problem-solving skills.Ambitious, driven, and self-motivated personality adaptable to a fast-paced, high volume and high velocity sales organization

Job description We Are Hiring Purchase Accounting & Tender Work (Railways) Location: Corporate Office, Patna Company: Gandiv Builders & Engineers Pvt.Ltd We are currently looking for an experienced and detail-oriented professional to manage Purchase Accounting and Tender Work related to Indian Railways at our corporate office in Patna.Key Responsibilities: Handling purchase-related accounting entries, documentation, and compliance Preparing, submitting, and following up on Railway tenders (E-Tendering experience preferred) Coordinating with suppliers, vendors, and Railway departments Maintaining proper financial records related to procurement Knowledge of GEM portal, IREPS, and tender documentation is a mustRequired Skills & Experience: Minimum 25 years of relevant experience in purchase accounting and tender work (Railway sector preferred) Strong knowledge of Railway procurement procedures Proficiency in MS Excel, accounting software, and e-tender portals Good communication and coordination skills.

Employee should consume leads and convert it to sales

Hiring for Largest Global Bank Contact Centre RepresentativeInternational Voice Process Qualification : Intermediate/ Graduates (B.Tech Freshers not eligible)Eligibility : Freshers and ExperiencedLocation : HITec City, Hyderabad / Banergatta Road, BengaluruShifts : Rotational Shifts (5 days working/ 2 rotational weekoffs)CTC Offered : 3 LPA - 6.5 LPARequirements:Must be proficient language(s) required by the process.Open to working flexible shifting schedules.Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.Takes pride in delivering what is promised in line with the customer and service expectations.Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order.Ability to work in a high-volume, fast paced environment is required.Proficiency with personal computers and basic software packages and specialized applications.Excellent communication skills and is polite and friendly at all times.Displays patience and empathy.Contact - 910221033 (Call/Whatsapp)

Hiring for 51 Digital Specialist Jobs in balodabazar,Balod, Chhattisgarh,Balrampur,Bastar, Chhattisgarh,Bemetra, Chhattisgarh,Bijapur,Bilaspur, Chhattisgarh,Dantewada, Chhattisgarh,Korba, Chhattisgarh,Janjgir-Champa, Chhattisgarh, for Freshers,Required Educational Qualification is : B.Com, B.Sc, B.E, B.Tech, Post Graduate Diploma, M.C.A, M.B.A/PGDM, M.Com, M.Sc, Chartered Accountant with Good knowledge in undefined etc.

Dear Candidate,We are conducting walk in interview in Bangalore & Hyderabad location on 20thJan 2024 between ( 9 AM to 1 PM) for one of the Global Investment banking Client .Bangalore Venue Details :Allegis Global Solutions, Commerce @ Mantri, Level 2, Bannerghatta Road, Bengaluru 560076Hyderabad Venue Details :ACTALENT, Ground Level Block, CYBER PEARL, Phase 2, Madhapur, Hyderabad, Telangana 500081Job Details :Job location : Bangalore & HyderabadJob Type: PermanentExp: 0 to 3.5 yrsQualification : Any Graduates / 10+ 2( with experience)Job timings : 24/7 Rotational shiftJOB Description:- Working in a contact center environment handling multiple customer queries from our Customers typically on multiple products and or propositions- Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction- Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services and solutions- Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution- Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities- Advising, communicating, empathizing, resolving conflict and responding sensitively to clients- Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction- Recognize and adjust support approach to accommodate all levels of customer- - s experience- Communicate positively with team members, customers, and other partners.

Dear Candidate,We are conducting walk in interview in Bangalore & Hyderabad location on 20thJan 2024 between ( 9 AM to 1 PM) for one of the Global Investment banking Client .Bangalore Venue Details :Allegis Global Solutions, Commerce @ Mantri, Level 2, Bannerghatta Road, Bengaluru 560076Hyderabad Venue Details :ACTALENT, Ground Level Block, CYBER PEARL, Phase 2, Madhapur, Hyderabad, Telangana 500081Job Details :Job location : Bangalore & HyderabadJob Type: PermanentExp: 0 to 3.5 yrsQualification : Any Graduates / 10+ 2( with experience)Job timings : 24/7 Rotational shiftJOB Description:- Working in a contact center environment handling multiple customer queries from our Customers typically on multiple products and or propositions- Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction- Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services and solutions- Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution - Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities- Advising, communicating, empathizing, resolving conflict and responding sensitively to clients- Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction- Recognize and adjust support approach to accommodate all levels of customer- - s experience- Communicate positively with team members, customers, and other partners.

1)Conduct outbound cold calls to potential customers from provided leads and databases.2)Introduce our real estate projects and services, highlighting their unique selling points.3)Engage prospects in meaningful conversations to understand their requirements and address their queries.4)Schedule appointments and follow up with potential clients to nurture leads.

Main Job Tasks, Duties and Responsibilities Answer calls and respond to emails handle customer inquiries both over the phone and by email research required information using available resources manage and resolve customer complaints provide customers with product and service information enter new customer information into system update existing customer information process orders, forms and applications identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary document all call information according to standard operating procedures complete call logs produce call reports contact businesses or private individuals by phone deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation describe products and services respond to questions identify and overcome objections take the customer through the sales process obtain customer information obtain possible customer leads maintain customer/potential customer data bases follow up on initial contacts Complete records of telephonic interactions, orders and accounts.Education and Experience high school diploma or equivalent proficient in relevant computer applications and call center systems good typing skills knowledge of sales principles and methods proven track record in sales high school diploma or equivalent proficient in relevant computer applications required language proficiency knowledge of customer service principles and practices knowledge of call center telephony and technology some experience in a call center or customer service environment good data entry and typing skills knowledge of administration and clerical processesKey Competencies and Skills verbal and written communication skills listening skills problem analysis and problem solving customer service orientation organizational skills attention to detail

Customer Support Executive Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Possessing excellent product knowledge to enhance customer support.Maintaining a pleasant working environment for your team.Customer Support Executive Requirements:A bachelors degree in administration or a related field.Excellent interpersonal and written and oral communication skills.Ability to lead a team.Knowledge of CRM systems.Computer skills.

Handing Inbound & Outbound CallsTo deliver correct and accurate information to the clients.Should have good command on English Language