Contact Center Executive Jobs

We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction. Handle both inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues and provide solutions. Ensure you follow the script provided by the company for uniformity. Maintain good customer relations. Meet personal targets and work towards meeting team targets. Maintain records of the conversations with the customer and analyze the data. Write and submit timely reports on performance, targets, and customer queries.