Contact Center Agent

Spectre HR Services

Main Job Tasks, Duties and Responsibilities

Answer calls and respond to emails

handle customer inquiries both over the phone and by email

research required information using available resources

manage and resolve customer complaints

provide customers with product and service information

enter new customer information into system

update existing customer information

process orders, forms and applications

identify and escalate priority issues

route calls to appropriate resource

follow up customer calls where necessary

document all call information according to standard operating procedures

complete call logs

produce call reports

contact businesses or private individuals by phone

deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation

describe products and services

respond to questions

identify and overcome objections

take the customer through the sales process

obtain customer information

obtain possible customer leads

maintain customer/potential customer data bases

follow up on initial contacts

Complete records of telephonic interactions, orders and accounts.

Education and Experience

high school diploma or equivalent

proficient in relevant computer applications and call center systems

good typing skills

knowledge of sales principles and methods

proven track record in sales

high school diploma or equivalent

proficient in relevant computer applications

required language proficiency

knowledge of customer service principles and practices

knowledge of call center telephony and technology

some experience in a call center or customer service environment

good data entry and typing skills

knowledge of administration and clerical processes

Key Competencies and Skills

verbal and written communication skills

listening skills

problem analysis and problem solving

customer service orientation

organizational skills

attention to detail

Experience : 0 - 1 Years

No. of Openings : 70

Role : Call Center Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India