Hiring For Contact Center Executive

Allegis Global Solutions

dear candidate,

we are conducting walk in interview in bangalore & hyderabad location on 20thjan 2024 between ( 9 am to 1 pm) for one of the global investment banking client .

bangalore venue details :allegis global solutions, commerce @ mantri, level 2, bannerghatta road, bengaluru

hyderabad venue details :

actalent, ground level block, cyber pearl, phase 2, madhapur, hyderabad, telangana

job details :

job location : bangalore & hyderabad

job type: permanent

exp: 0 to yrs

qualification : any graduates / 10+ 2( with experience)

job timings : 24/7 rotational shift

job description:

- working in a contact center environment handling multiple customer queries from our customers typically on multiple products and or propositions

- providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction

- ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services and solutions

- taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution

- responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities

- advising, communicating, empathizing, resolving conflict and responding sensitively to clients

- responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction

- recognize and adjust support approach to accommodate all levels of customer- - s experience

- communicate positively with team members, customers, and other partners.

• Experience

  0 - 3 Years

• No. of Openings

  10

• Education

  Diploma, Advanced/Higher Diploma, Higher Secondary, Professional Degree

• Role

  Contact Center Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office