Contact Center Executive

Allegis Global Solutions

1 - 4 Years
5 Openings
1.0-5.0 Lac/Yr
Hyderabad
+1 Bengaluru

Key Skills

International Voice Process International Bpo International Telecaller International Bpo Voice Process International Call Center Contact Center Executive

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Job Description

Dear Candidate,

We are conducting walk in interview in Bangalore & Hyderabad location on 20thJan 2024 between ( 9 AM to 1 PM) for one of the Global Investment banking Client .

Bangalore Venue Details :Allegis Global Solutions, Commerce @ Mantri, Level 2, Bannerghatta Road, Bengaluru

Hyderabad Venue Details :

ACTALENT, Ground Level Block, CYBER PEARL, Phase 2, Madhapur, Hyderabad, Telangana

Job Details :

Job location : Bangalore & Hyderabad

Job Type: Permanent

Exp: 0 to yrs

Qualification : Any Graduates / 10+ 2( with experience)

Job timings : 24/7 Rotational shift

JOB Description:

- Working in a contact center environment handling multiple customer queries from our Customers typically on multiple products and or propositions

- Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction

- Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services and solutions

- Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution

- Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities

- Advising, communicating, empathizing, resolving conflict and responding sensitively to clients

- Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction

- Recognize and adjust support approach to accommodate all levels of customer- - s experience

- Communicate positively with team members, customers, and other partners.

Experience : 1 - 4 Years

No. of Openings : 5

Education : Diploma, Any Bachelor Degree, B.A, B.C.A, B.B.A, B.Com

Role : Contact Center Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

About Allegis Global Solutions

Workforce Experts Built to Unleash Human Impact
To enterprise is human. At Allegis Global Solutions (AGS), our why lies in pursuing goals that sit beyond the horizon. Its a mindset that requires being audaciously bold, committing to a vision others cant see but will redefine whats possible. To enterprise means inventing solutions that move us forward and turn strengths into an unstoppable force for change.

Were here to advance missions. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model. Because we believe that when you build a workforce thats designed to harness human enterprise, you design a workforce thats built for impact.