Client Servicing Executive Graduate Fresher Jobs in Navi Mumbai

Job Title: Client Service ExecutiveAbout CredenceSoft:CredenceSoft Pvt. Ltd. is a leading provider of hospitality technology solutions designed tostreamline operations, enhance guest experiences, and improve efficiency for hotels andhospitality businesses. Our innovative product suite includes BookOne (PropertyManagement System), Point of Sale (POS), Channel Manager, Booking Engine Website,and Payment Gateway. We are committed to transforming the hospitality industry withreliable, user-friendly, and scalable tech solutions.Job Summary:We are seeking a proactive and client-focused Client Success Executive to join ourgrowing team. You will be responsible for supporting clients with the setup, onboarding,training, and troubleshooting of our tech products. Client visits required within or outsidethe city, but only as per client and company requirements.Key Responsibilities: Assist clients with product setup, onboarding, and training, both online and offline. Provide on-site or remote support based on specific client requirements. Conduct client visits as per company directives. Collaborate with internal technical and product teams to ensure timely resolution ofclient issues. Maintain detailed and accurate records of service activities, issues resolved, andclient feedback. Educate clients on new product features, updates, and best practices to maximizeplatform usage.Training & Travel: Comprehensive training will be provided on all company products and clientinteraction protocols. Candidates must be open to travel. All travel expenses will be reimbursed as per company policy. Candidates should be open to working in rotational shifts, including Sundays.Compensation will be provided for any Sunday shifts worked, in accordance withcompany policy.Qualifications & Skills: Bachelors degree in any discipline (Hospitality/IT/Business preferred). 12 years of experience in service support or client-facing roles preferred; fresherswith strong communication skills may also apply. Excellent interpersonal and problem-solving abilities. Proficiency in MS Office and a comfort level with using tech platforms.

We are looking for dynamic and enthusiastic individuals for the role of BPO Executive / Telecaller. The candidate will be responsible for handling inbound and/or outbound calls, resolving customer queries, promoting products/services, and maintaining high customer satisfaction levels.

As a Procurement Executive, you will procure Marine Products / Spares and Services, co-ordinate withClients and Vendors via Email and calls, to ensure that the company operational needs are met on time.

Responsibilities: Provide exceptional customer service via phone, email, and chat Resolve customer inquiries and complaints promptly and efficiently Build and maintain strong relationships with customers Identify and escalate customer issues to the appropriate team Provide product and service information to customers Process orders and handle payments Maintain accurate customer records Stay up-to-date on company products and services Adhere to company policies and proceduresRequirements: Excellent communication and interpersonal skills Strong problem-solving and analytical abilities Ability to work independently and as part of a team Proficient in Microsoft Office Suite Experience in customer service or a related field High school diploma or equivalentPerks: Medical Insurance