Client Servicing Executive Fresher

CredenceSoft Private Limited

job title: client service executive

about credencesoft:

credencesoft pvt. ltd. is a leading provider of hospitality technology solutions designed to

streamline operations, enhance guest experiences, and improve efficiency for hotels and

hospitality businesses. our innovative product suite includes bookone (property

management system), point of sale (pos), channel manager, booking engine website,

and payment gateway. we are committed to transforming the hospitality industry with

reliable, user-friendly, and scalable tech solutions.

job summary:

we are seeking a proactive and client-focused client success executive to join our

growing team. you will be responsible for supporting clients with the setup, onboarding,

training, and troubleshooting of our tech products. client visits required within or outside

the city, but only as per client and company requirements.

key responsibilities:

 assist clients with product setup, onboarding, and training, both online and offline.

 provide on-site or remote support based on specific client requirements.

 conduct client visits as per company directives.

 collaborate with internal technical and product teams to ensure timely resolution of

client issues.

 maintain detailed and accurate records of service activities, issues resolved, and

client feedback.

 educate clients on new product features, updates, and best practices to maximize

platform usage.

training & travel:

 comprehensive training will be provided on all company products and client

interaction protocols.

 candidates must be open to travel.

 all travel expenses will be reimbursed as per company policy.

 candidates should be open to working in rotational shifts, including sundays.

compensation will be provided for any sunday shifts worked, in accordance with

company policy.

qualifications & skills:

 bachelor’s degree in any discipline (hospitality/it/business preferred).

 1–2 years of experience in service support or client-facing roles preferred; freshers

with strong communication skills may also apply.

 excellent interpersonal and problem-solving abilities.

 proficiency in ms office and a comfort level with using tech platforms.

• Experience

  0 - 2 Years

• No. of Openings

  3

• Education

  B.B.A, Bachelor of Hotel Management, Any Bachelor Degree

• Role

  Client Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  The Landmark 410, Plot No.26A, Sector 7, Kharghar, Navi Mumbai, Maharashtra 410210