Chat Support Executive Fresher Jobs in Mumbai

We are looking for a Chat Support Executive to join our team in Mumbai. This role is ideal for fresh graduates or those with up to five years of experience. You will assist customers through online chat, ensuring they receive prompt and effective support.Key Responsibilities: - **Customer Interaction:** Engage with customers via chat to answer their inquiries and resolve issues effectively. You will need to communicate clearly and professionally to provide an excellent customer experience. - **Problem Resolution:** Identify and address customer problems with a solution-oriented approach. You will be expected to troubleshoot issues and guide customers towards resolution. - **Information Management:** Document customer interactions accurately and escalate complex issues to the appropriate departments. You will maintain records for future reference to help track response effectiveness. - **Feedback Collection:** Gather customer feedback to improve service quality. Your observations will play a vital role in enhancing our support systems.Required Skills and Expectations: Candidates should possess strong communication skills in English and the ability to interact warmly with customers. A good understanding of computer systems and basic troubleshooting is essential. Adaptability and patience are important, as you will handle a variety of customer needs. Attention to detail and a focus on service quality will be vital for success in this role.

As a Customer Support Executive, you will play a vital role in ensuring our customers receive excellent assistance and support. You will work from home and interact with customers via various channels.**Key Responsibilities:**- **Respond to Customer Inquiries:** Address customer questions and concerns promptly through phone, email, or chat, ensuring a quick resolution.- **Manage Customer Accounts:** Assist customers with account-related issues, including updates, changes, and troubleshooting, to enhance their experience.- **Provide Product Information:** Offer detailed information about products and services, helping customers make informed decisions.- **Document Interactions:** Keep accurate records of customer interactions and feedback in a system to track issues and improve services.- **Collaborate with Team Members:** Work closely with other departments to resolve complex issues, ensuring a seamless customer experience.- **Identify and Suggest Improvements:** Proactively share customer feedback with the team to help improve service quality and efficiency.**Required Skills and Expectations:**- Excellent communication skills, both verbal and written, to convey information clearly and effectively.- Strong problem-solving abilities, allowing you to handle customer issues efficiently and independently.- A basic understanding of computer software and applications, as you will navigate various tools for customer support.- A positive attitude and a willingness to help, ensuring customers feel valued and supported.- Attention to detail to accurately document customer interactions and follow up as needed.- Ability to work well in a team and manage your time effectively while working remotely. This role is ideal for individuals with diverse educational backgrounds, including but not limited to B.A, B.Arch, B.C.A, B.B.A, B.Com, and B.Ed. Experience is not mandatory, but enthusiasm and a readiness to learn are essential.

Key Responsibilities Handle customer queries via chat support (no voice / minimal voice). Provide accurate information regarding services, bookings, cancellations, and complaints. Resolve customer issues promptly while maintaining high customer satisfaction. Maintain proper documentation of chats and follow SOPs. Coordinate with internal teams for faster issue resolution. Ensure quality, empathy, and professionalism in every interaction.Required Skills Good written communication skills (English/Hinglish). Basic computer knowledge and typing speed. Ability to multitask and handle multiple chats simultaneously. Customer-centric mindset with problem-solving skills. Comfortable working in shifts (if applicable).Eligibility Freshers are welcome. Prior chat or customer support experience is a plus.What We Offer Stable job with growth opportunities. Friendly and fast-paced work environment. Training and onboarding support. Performance-based incentives. Interested candidates can apply by sharing their CV. Immediate joiners preferred.+91-8073579112

Job DescriptionPosition: Customer Support ExecutiveLocation: Vasai, MaharashtraIndustry: Anchor Brand / Consumer-Facing ServicesEmployment Type: Full-time - 9-6 fix time - Mon to SatJob SummaryWe are looking for a proactive and customer-focused Customer Support Executive to join our team at our Vasai location. The ideal candidate will be responsible for handling customer queries across multiple channels while simultaneously managing KYC documentation and verification as per company and regulatory guidelines. This role requires strong communication skills, attention to detail, and the ability to multitask efficiently.Key ResponsibilitiesCustomer SupportHandle inbound and outbound customer queries via phone, email, WhatsApp, or chat.Provide accurate information regarding products, services, processes, and policies of the anchor brand.Resolve customer complaints and issues within defined TATs while maintaining high customer satisfaction.Maintain professional and empathetic communication with customers at all times.Escalate complex or unresolved issues to the relevant internal teams.KYC Documentation & VerificationCollect, verify, and process customer KYC documents (Aadhaar, PAN, address proof, etc.).Ensure completeness and accuracy of all KYC records as per company standards.Identify discrepancies or missing documents and follow up with customers for resolution.Maintain proper digital and physical records of KYC documentation.Adhere strictly to compliance, data privacy, and regulatory guidelines.Coordination & ReportingCoordinate with internal teams such as operations, compliance, and backend support.Update customer interactions, KYC status, and remarks in CRM or internal systems.Prepare basic daily/weekly reports related to customer queries and KYC processing.Required Skills & CompetenciesExcellent verbal and written communication skills (English, Hindi; Marathi preferred).Strong customer-handling and problem-solving abilities.Good attention to detail, especially for documentation and verification tasks.Basic computer knowledge (MS Excel, Word, CRM tools).Ability to multitask and work under deadlines.High level of integrity and confidentiality handling sensitive customer data.Eligibility CriteriaMinimum qualification: HSC / Graduate (any stream).03 years of experience in customer support, backend operations, or KYC process preferred.Freshers with good communication skills may also apply.Candidates from VasaiVirar or nearby locations preferred.Working Hours & Benefits6 days working (as per company policy).Fixed salary + performance-based incentives.On-the-job training provided.Growth opportunities within the organization.Why Join Us?Opportunity to work with a reputed anchor brand.Stable role with a mix of customer interaction and backend operations.Skill development in customer support, compliance, and documentation processes.

Those who want a work from home job from Pan India can apply for this job role which is zomato customer support process voice and non-voiceRotational shiftFull time jobMinimum qualification 12th passWork from home Fixed salaryNo target

Job Title: Customer Support Executive Voice / Chat / EmailLocation: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai, Jaipur, Indore (Office-based / Remote)Experience: 03 yearsSalary: 15,000 25,000/monthJob Type: Full-time / Rotational shiftsResponsibilities:Handle customer queries via call, chat, or email.Provide timely resolutions with empathy and professionalism.Escalate technical issues as required.Maintain high CSAT scores.Requirements:Excellent spoken and written communication skills (English + regional).Typing speed: 3035 WPM (for chat/email roles).Flexible for night shifts (for international process).Prior BPO experience preferred but not mandatory.Perks:5/6 day workingWork from home / office flexibilityIncentives for top performers Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai, Jaipur, Indore Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

Job Title: Customer Support ExecutiveCompany: Kotak Life InsuranceLocation:Interview Location: Mindspace, Malad, MumbaiWork Location: Raheja Titanium, Western Urban Rd, Geetanjali Railway Colony, Ram Nagar, Goregaon, Mumbai 400063 Role Overview:We are hiring dynamic and customer-focused professionals for Kotak Life Insurance's Customer Support & Cross-Sales Process. This role involves no cold calling all interactions are with existing customers. Key Responsibilities:Handle inbound and outbound calls from/to existing Kotak Life Insurance policyholders.Resolve customer queries and concerns related to their current life insurance policies.Identify customer needs and upsell additional life insurance products based on eligibility and suitability.Maintain high customer satisfaction while achieving monthly sales/cross-sell targets.Build long-term rapport and act as a trusted advisor to the customer base. Eligibility Criteria:Experience: Minimum 6 months of work experience in telesales, customer support, or the insurance/financial services industry.Freshers: Graduate freshers with excellent communication and sales aptitude may also apply.Skills Required:Strong communication skills in Hindi and EnglishSales-oriented and customer-centric mindsetConfidence, energy, and the ability to build rapport quickly Salary & Benefits:In-Hand Salary: 17,000 per monthIncentives: Attractive performance-based incentives provided on meeting targets Shift Timings & Work Schedule:Shift: Regular day shiftWeekly Off: Sunday fixed off or rotational week off (as per company policy)

The main responsibility of a Customer Care Associate is to provide exceptional customer service and support to clients. This includes resolving customer inquiries, complaints, and issues in a timely and professional manner. Key skills for a Customer Care Associate include:1. Communication: Excellent verbal and written communication skills are essential for effectively interacting with customers and colleagues.2. Customer Support: Ability to understand customer needs and provide solutions to their problems in a friendly and efficient manner.3. Sales: Proven track record of upselling.

Handle incoming and outgoing calls with customers.Respond to WhatsApp / CRM chats and maintain proper communication.Share service details, offers, and resolve customer queries politely.Update customer information in CRM.Follow up with leads and assist in booking appointments.Coordinate with workshop team for smooth operations.

Job Title: Customer Service ExecutiveLocation: Work from Home (Remote)About Us:Kritiz Consultancy is a business process outsourcing company specialized in HR outsourcing and hiring solutions. We are seeking a highly motivated and experienced Customer Service Executive to join our team.Job Summary:We are looking for a talented Customer service executive to build and maintain strong relationships with our clients. The ideal candidate will have excellent communication and interpersonal skills, with a strong background in financial markets.Responsibilities:Build and maintain relationships with clients, customers.Identify new business opportunities and generate revenue.Promote and market products and services.Collaborate with internal teams to achieve business objectivesRequirements:- Should have knowledge of financial market and capital market.- Should be familiar with equity brokers, capital market participants, sub broker.- Excellent communication and interpersonal skills- Strong analytical and problem-solving skills- Ability to work independently in a remote environmentWhat We Offer:- Competitive salary package: 18k -23k- Opportunity to work with a leading financial market participants- Work from home opportunity- Professional growth and development opportunities

A chat support job involves responding to customer inquiries via chat, resolving issues, and providing product information. Key responsibilities include greeting customers, assessing their queries, providing solutions, and documenting interactions. The role requires excellent communication skills, problem-solving abilities, and patience to handle frustrated customers. Chat support agents utilize specific software and platforms to manage chats and access customer information, aiming to meet performance metrics like response time and customer satisfaction.

Hi,We have opening for the position of Customer Support Executive.Below is the JD and company's profile.Company's Name : SantosaTech PVT. LTD. which is associated with Datagain INC. Website- www.datagainservices.comDesignation- Customer Support ExecutiveExperience- minimum 6 months required in relevant field.Salary- Decent hike on your last drawnShift Timing- 8.30pm-5.30am (Fixed Night Shift)Working Days- Monday to FridayMode- Hybrid 3 days work from home, 2 days work from officeProcess- Finance Related Blended Process (80% email process, 20% calling process)Please Note : Arrange your laptop/computer windows 10/11 version with wifi 50 mbps.

Responsibilities:-1. Responsible for Business development & Client servicing.2. Responsible for driving inside sales from various Verticals.3. Identify new ventures, opportunities and leads for the company.4. Ability to independently implement the plan and a healthy funnel for the business at any point of time.5. Ability to analyze market trends.6. Crafting business proposal and contracts to draw in more revenue from clients.7. Responsible for driving clients from various Verticals.8. Responsible for maintaining and timely updation of client database.9. Responsible to create marketing strategies.Requirements:-1. Graduate with deep interest to build their career in Inside sales.2. Candidate should have 0-6 month experience from customer service or sales industry3. Excellent inter-personal/communication/analytical [written and verbal].4. Should be proactive with a go-getter attitude with a technical bent of mind.5. Problem-solving attitude.6. Ability to work with cross-functional teams.7. High level of self-confidence, self-driven, results-oriented with a positive outlook and a clear focus on high-quality results.Benefits:-- No dress code- 5 days working- Celebrations- Team Outings- Fringe benefitsRegards,Neha+91 8104897131

Work from home Customer service Voice, Chat and Email 8007360448 fixed day shift Monday to Friday 9am to 5pm. Saturday Sunday Fixed off

Should know basic English with proper pronunciations and Grammar to apply Address customer issues and complaints effectively, striving to achieve satisfactory resolutions and maintain positive customer relationships. Escalate complex issues to the appropriate department Excellent problem-solving abilities and a proactive approach to addressing customer concerns. Good verbal and written communication Proficiency with MS Office and other tools. Maintain professional behavior always portraying the company in a positive image while effectively managing customer complaints/issues.

To Solve the Customer Queries Over the Call.good Communication Skillfor International Process;5 Days Working, 2 Rotational Week Offfor Domestic Process; 6 Days Working, 1 Rotational Week Off

HelloHiring for customer service and chat supportHSC minimum.. Salary up to 35k.Need good communication skills. Hiring for Mumbai) Navimumbai / Thane .

Hiring For Back Office Executive / Data Entry / Voice / Non Voice* Data- Entry process* Customer Support* Backend Executive* Chat Process* Bpo* Exp 0-3 yr* Should have good communication skills* 10th/12th Pass & Any Graduate* No Sales Job

Executive - Customer Care - Voice & Chat Process - Data Entry - BPO* Tech Support process Non Voice* Customer Support Online* Backend Executive Support* Should have good communication skills* 12th Pass & Any Graduate* No Sales Job

ZEE5 is Hiring Join a Global OTT Brand!Customer Support Executive Blended Profile (Email, Chat & Calls) Location: Malad West, Mumbai Openings: 10 Male Candidates Only Why Join ZEE5?Step into the world of entertainment with ZEE5, a leading global OTT platform. This is your chance to be part of a high-energy support team that connects with users across channelsemail, chat, and calls. Who We're Looking For Freshers & Experienced professionals welcome BPO/Customer Service background preferred Must have Versant Level 5 certification Strong English communication reading, writing, and speaking Male candidates only Ready to join immediately Shift & Schedule Night Shifts Only5:00 PM 2:00 AM12:00 PM 9:00 PM 1 Rotational Week Off No transport provided What Youll GetCompetitive salary: Up to 25,000/monthExposure to a global brandFast-track onboarding for immediate joiners