€¢ Should know basic English with proper pronunciations and Grammar to apply
€¢ Address customer issues and complaints effectively, striving to achieve satisfactory resolutions and maintain positive customer relationships.
€¢ Escalate complex issues to the appropriate department
€¢ Excellent problem-solving abilities and a proactive approach to addressing customer concerns.
€¢ Good verbal and written communication
€¢ Proficiency with MS Office and other tools.
€¢ Maintain professional behavior always portraying the company in a positive image while effectively managing customer complaints/issues.