Freshers For Chat Support Executive - Mumbai

Key Responsibilities

Handle customer queries via chat support (no voice / minimal voice).

Provide accurate information regarding services, bookings, cancellations, and complaints.

Resolve customer issues promptly while maintaining high customer satisfaction.

Maintain proper documentation of chats and follow SOPs.

Coordinate with internal teams for faster issue resolution.

Ensure quality, empathy, and professionalism in every interaction.

Required Skills

Good written communication skills (English/Hinglish).

Basic computer knowledge and typing speed.

Ability to multitask and handle multiple chats simultaneously.

Customer-centric mindset with problem-solving skills.

Comfortable working in shifts (if applicable).

Eligibility

Freshers are welcome.

Prior chat or customer support experience is a plus.

What We Offer

Stable job with growth opportunities.

Friendly and fast-paced work environment.

Training and onboarding support.

Performance-based incentives.

Interested candidates can apply by sharing their CV.

Immediate joiners preferred.

+91-

• Experience

  0 - 6 Years

• No. of Openings

  100

• Education

  12th Pass

• Role

  Chat Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Hiranandani Business Park, Saki Vihar Rd, Tunga Village, Chandivali, Powai, Mumbai, 400072