Openings For Customer Care Executive || Freshers & Experienced

NPM Recruitment

job title: customer support executive

company: kotak life insurance

location:

interview location: mindspace, malad, mumbai

work location: raheja titanium, western urban rd, geetanjali railway colony, ram nagar, goregaon, mumbai –

🔹 role overview:

we are hiring dynamic and customer-focused professionals for kotak life insurance's customer support & cross-sales process. this role involves no cold calling – all interactions are with existing customers.

🎯 key responsibilities:

handle inbound and outbound calls from/to existing kotak life insurance policyholders.

resolve customer queries and concerns related to their current life insurance policies.

identify customer needs and upsell additional life insurance products based on eligibility and suitability.

maintain high customer satisfaction while achieving monthly sales/cross-sell targets.

build long-term rapport and act as a trusted advisor to the customer base.

✅ eligibility criteria:

experience: minimum 6 months of work experience in telesales, customer support, or the insurance/financial services industry.

freshers: graduate freshers with excellent communication and sales aptitude may also apply.

skills required:

strong communication skills in hindi and english

sales-oriented and customer-centric mindset

confidence, energy, and the ability to build rapport quickly

💰 salary & benefits:

in-hand salary: ₹17,000 per month

incentives: attractive performance-based incentives provided on meeting targets

🕘 shift timings & work schedule:

shift: regular day shift

weekly off: sunday fixed off or rotational week off (as per company policy)

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  12th Pass, Any Bachelor Degree

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  5th Floor, Sanraj – 4th Dimension, Raheja Mindspace, Rajan Pada, Malad West, Mumbai – 400086