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Fresher Branch Relationship Manager Jobs

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Branch Relationship Manager Fresher

Unibiz Multi Trade Private Limited

  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Bankura
Branch Banking Business Development Good Communication Skills
Bank DSA Hiring - Apply Now! Multiple Vacancies: Banking Executive, CASA Officer, Business Development Executive, Relationship Manager, Branch Executive& more. Job Location: Near your PIN code Qualification: Higher Secondary / Graduation (Any Stream) Additional Skills: Computer knowledge & good communication required Age: 18-30 years Salary: 16,000-20,000 + 3,000-4,000 incentives Benefits: PF + ESI + Medical Candidates should be polite, friendly, customer-focused, and comfortable using computers. For more details, contact HR Shree: 9875652697
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  • 0 - 2 yrs
  • 9.0 Lac/Yr
  • Ahmedabad
Corporate Banking Branch Banking Retail Branch Banking
JOB OPENINGS - AXIS BANK & RBL BANKPermanent Banking Jobs OM Legal & Education ConsultancyOM Legal & Education Consultancy is inviting applications from eligible candidates for banking career opportunities with Axis Bank and RBL Bank.1. Axis Bank - Banking JobJob Type: Full-Time, Permanent Job Roles: Relationship Manager (as per vacancy) Eligibility:- Graduate from a recognized university.- Age and percentage criteria as per the specific vacancy.- Good communication and customer-handling skills.- Basic computer knowledge.- Freshers may apply for eligible positions.Job Responsibilities:- Handle customer enquiries and provide banking services.- Promote banking products and services.- Develop and maintain customer relationships.- Support account opening and documentation.- Achieve assigned business targets, wherever applicable.Apply Through: OM Legal & Education Consultancy Career Guidance Job Placement Education Visa AssistanceInterested candidates can register and submit their details for eligibility screening. Final selection and employment terms are subject to the respective bank's recruitment process.
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  • 0 - 2 yrs
  • 3.5 Lac/Yr
  • Varanasi
Good Communications Convincing Power
We are seeking a motivated Branch Relationship Manager to join our team in Varanasi. The ideal candidate will support clients' needs and build strong relationships to help them achieve their goals.Key Responsibilities:1. Client Support: Assist clients with their inquiries, providing timely and accurate information to enhance their experience with our services.2. Relationship Building: Foster strong relationships with clients to understand their financial needs and goals, ensuring customer satisfaction and retention.3. Problem Solving: Address and resolve client issues effectively, demonstrating strong problem-solving skills to maintain trust and rapport.4. Collaboration: Work closely with other team members to ensure seamless operations and provide a high standard of service to clients.Required Skills and Expectations:Candidates should have a minimum of a graduate degree and up to two years of relevant experience, although fresh graduates are also encouraged to apply. Strong communication skills are essential, allowing for clear interactions with clients. A proactive attitude and ability to handle challenges with poise will be crucial to success in this role. Candidates must display a commitment to client satisfaction and demonstrate the ability to work effectively in a team-oriented environment. Reliability and the capability to manage multiple tasks while maintaining attention to detail are also important for this position.
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  • Fresher
  • 2.5 Lac/Yr
  • Bhubaneswar
Work Manager Communication Skills Basic Computers
As a Branch Relationships Executive, you will play a vital role in enhancing customer satisfaction and driving business growth. This full-time position is based in Bhubaneswar, India, and is open to fresh graduates. Key responsibilities include establishing and maintaining positive relationships with customers, addressing their inquiries, and providing excellent customer service. You will engage in sales activities, helping customers navigate our financial services effectively, and promoting our insurance products. Your main goal will be to support clients in making informed decisions to meet their needs. To succeed in this role, you should possess a basic understanding of sales and customer service, complemented by strong communication skills. Familiarity with insurance or financial services is preferred but not mandatory for freshers. You must be proactive and possess the ability to work both independently and as part of a team.This position requires you to work from the office and actively engage in customer interactions. You should be prepared to handle logistical tasks such as maintaining customer records and ensuring all relevant documentation is up-to-date. A valid driver's license may be necessary for customer visits, and access to a mobile device is essential for effective communication.If you are a motivated female graduate seeking a dynamic career in customer relations and sales, this opportunity could be a great fit for you.
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  • 0 - 6 yrs
  • 50.0 Lac/Yr
  • United Kingdom
Store Keeper Store Manager Data Entry Specialist Marketer Retail Executive Branch Coordinator Time Management Customer Relationship Information Technology Front Desk
We are looking for a dedicated Store Manager to oversee the daily operations of our store in the United Kingdom. The ideal candidate will ensure a smooth running of the store, provide excellent customer service, and lead a team effectively.### Key Responsibilities:- Oversee Store Operations: Manage daily activities to ensure efficient operations, addressing any issues promptly to maintain seamless workflow.- Staff Management: Recruit, train, and supervise staff, fostering a collaborative team environment and ensuring everyone meets performance expectations.- Customer Service Excellence: Guarantee high standards of customer service by interacting positively with customers and resolving complaints swiftly.- Inventory Control: Monitor inventory levels, making sure that stock is appropriately managed, ordered, and displayed to meet customer demands.- Sales Performance Monitoring: Analyze sales data and develop strategies to meet sales targets, enhancing store profitability and customer satisfaction.### Required Skills and Expectations:- Strong leadership abilities to motivate and guide a team effectively.- Excellent communication skills to interact effectively with customers and team members.- Organizational skills to manage multiple tasks and prioritize effectively in a fast-paced environment.- Problem-solving skills to address challenges and make decisions in a timely manner.- Basic knowledge of retail operations and customer service principles.Candidates should have completed their education up to the 10th grade and have a willingness to grow in a retail environment, even if they have limited experience.
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  • Fresher
  • 2.5 Lac/Yr
  • Dumdum Kolkata
KYC Officer Customer Handling Executive Casa Manager
As a Branch Relationships Executive, you will play a key role in building and maintaining relationships with our clients and partners. This position requires strong communication skills and a positive attitude as you represent the branch. Key Responsibilities:- Client Interaction: Engage with clients to understand their needs and provide appropriate solutions, ensuring a high level of customer satisfaction.- Relationship Management: Build and nurture long-term relationships with clients, acting as their primary point of contact at the branch.- Problem Solving: Address and resolve any issues that clients may encounter, ensuring prompt and effective solutions to enhance their experience with our services.- Reporting: Maintain accurate records of client interactions and feedback, allowing the branch to track performance and identify areas for improvement.- Collaboration: Work closely with other team members and departments to ensure a seamless experience for clients and to achieve branch goals collectively.Required Skills and Expectations:- Excellent communication skills, both verbal and written, are essential for effectively engaging with clients and team members.- A proactive and positive attitude towards problem-solving, with a willingness to learn and adapt in a fast-paced environment.- Strong organizational skills to manage multiple client accounts and tasks efficiently.- Basic proficiency in computer applications and a willingness to learn new technologies.- A high school diploma (12th pass) is required; freshers are welcome to apply, as training will be provided.
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  • 0 - 2 yrs
  • 3.0 Lac/Yr
  • Nashik
Branch Relationships Executive Branch Relationship Branch Relationship Manager Branch Executive Relationship Executive
Key ResponsibilitiesBranch Customer Service: Greet, assist, and manage walk-in customers at the branch; handle inquiries regarding account balances, fund transfers, and standard banking facilities.CASA & Account Opening: Drive new customer acquisition by seamless onboarding, pitching account variants, and executing error-free documentation for Current Accounts and Savings Accounts (CASA).Cross-Selling & Revenue Generation: Analyze customer account behaviors and cross-sell retail financial products such as personal/car/home loans, credit cards, mutual funds, and life/general insurance.Documentation & Compliance (KYC): Ensure strict adherence to banking regulatory frameworks by verifying customer identity proofs and completing mandatory Know Your Customer (KYC) and Anti-Money Laundering (AML) documentation.Portfolio Management: Build strong, long-term relationships with mapped branch customers; execute regular follow-up calls or emails to drive account balance retention and renewal of fixed deposits.Queue & Operation Management: Coordinate with the branch cashiers, operations team, and Branch Manager to minimize customer wait times and ensure smooth floor management during peak operational hours.
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  • 0 - 3 yrs
  • 3.8 Lac/Yr
  • Kolkata
Branch Sales Insurance Sales Team Coordinator Customer Relationship Customer Management
Job Role - Branch Manager Company - ICICI PRUDENTIAL LIFE INSURANCE EXPERIENCE - Freshers & ExperiencedEligibility Criteria - 12th pass Skills - Sales, Insurance Sales, Client Handling, Good Communication Skills required.Salary & Befinits - Fixed salary + Attractive Incentive + PF + Gratuity. Annual CTC upto 4.5 Lakhs
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  • 0 - 1 yrs
  • 3.5 Lac/Yr
  • Asansol
Corporate Banking Bancassurance Agency Development Branch Banking Agency Channel Agency Sales Retail Branch Banking Branch Administration Business Development
A Branch Relationship Manager (BRM) is a key role within banks, financial institutions, and service-based companies, responsible for maintaining and growing customer relationships at the branch level. They focus on ensuring excellent service, sales performance, and customer satisfaction, often acting as the face of the branch for many clients.Key Responsibilities:Customer Relationship Management:Build and maintain strong, long-term relationships with new and existing clients.Understand clients financial needs and offer appropriate products and services (e.g., loans, savings accounts, credit cards).Provide personalized services to enhance customer satisfaction and retention.Sales and Business Development:Identify and pursue new business opportunities to meet sales targets.Cross-sell and up-sell banking products (such as mortgages, insurance, or investment products).Achieve branch sales goals and KPIs by engaging with both individual and business clients.Client Onboarding and Account Management:Assist clients in opening new accounts, ensuring compliance with all legal and regulatory requirements.Guide clients through the process of applying for loans, mortgages, and other banking products.Monitor clients' account activities and provide ongoing advice as needed.Service Excellence:Address and resolve customer complaints and issues promptly and efficiently.Ensure clients receive the highest level of service during their interactions with the branch.Act as a liaison between customers and other bank departments to fulfill clients needs.Team Collaboration & Training:Work closely with branch staff, including tellers, customer service representatives, and other managers, to ensure smooth branch operations.Provide guidance and training to junior staff on customer service best practices.Help ensure team members meet their targets by providing insights and support.Operational and Compliance Tasks:Ensure that all transactions and activities comply with internal policies, regulatory requirements, and industry standards.Oversee the accurate documentation and processing of transactions.Maintain up-to-date knowledge of banking products and market trends.Reporting & Performance Monitoring:Track and report on branch performance, including sales figures, customer satisfaction, and other KPIs.Provide feedback to branch management regarding branch performance, opportunities, and challenges.Required Skills:Strong Communication Skills:Ability to communicate clearly and persuasively with clients and internal teams.Sales and Negotiation Skills:Proven ability to sell banking products and services, with a focus on customer needs.Comfort with negotiating terms and conditions with clients.Customer-Centric Mindset:Strong commitment to providing excellent customer service.Ability to build trust with clients and offer solutions tailored to their financial needs.Analytical Skills:Ability to assess clients' financial positions and recommend the right products or services.Strong attention to detail when handling accounts and financial data.Leadership and Teamwork:Ability to lead by example and support branch staff to meet shared goals.Collaboration with other departments (e.g., operations, marketing) to ensure comprehensive customer service.Problem-Solving:Quick thinking and problem-solving ability to resolve customer issues effectively.Technical Proficiency:Familiarity with banking software and CRM tools.Competence in using office tools such as MS Office and any relevant banking platforms.Qualifications & Experience:Educational Background: Typically requires a bachelors degree in business, finance, economics, or a related field.Experience: At least 2-3 years of experience in banking, finance, or customer relationship management. Previous experience as a relationship officer, sales officer, or personal banker is highly valued.Certifications: Some roles may require certifications in finance or banking.Work Environment:Branch Relationship Managers work at bank branches, and may be required to work flexible hours, including weekends, depending on branch hours.They often work in a team environment, reporting to the Branch Manager or Regional Manager.In summary, the role of a Branch Relationship Manager is crucial for driving business growth, ensuring customer satisfaction, and maintaining strong relationships with clients. The job requires a combination of sales, customer service, and leadership skills, along with the ability to meet sales targets and comply with regulatory guidelines.
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  • 0 - 3 yrs
  • 2.8 Lac/Yr
  • Barwala Panchkula
Business Development Branch Administration Agency Sales
Exciting Career Opportunities for boys at M&G Insurance IMF Pvt. Ltd.!We are seeking experienced professionals to join our team as Branch & Relationship Managers. If you have a background in Loan Sales, Banking, or Financial Services, and possess excellent communication, negotiation, and interpersonal skills, we want to hear from you!As a Branch & Relationship Manager, you will play a key role in driving business growth and building strong relationships with our clients. You will be responsible for managing a team, developing business strategies, and identifying new opportunities.To apply, please send your CV to hr@mginsuranceimf.com or contact us at 9041786610. We look forward to hearing from you!*Requirements:*- Experience in Loan Sales, Banking, or Financial Services (a plus)- Excellent communication, negotiation, and interpersonal skills*How to Apply:*- Email: hr@mginsuranceimf.com- Phone: 9041786610Join our team and take your career to the next level! Apply now and be a part of our dynamic and growing organization.
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Branch Banking
It's a branch Relationship Executive work.assist the banking customer . costomer handling service,like account opening related, check related resolve the problem
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Branch Relationship Manager

Expert Manpower Solutions

  • 0 - 1 yrs
  • 4.5 Lac/Yr
  • Noida
Basic English Required Branch Relationship Manager
Enroll for 1 year PG program in Banking.and get salary at the time of PG banking.and also appointment letter at the time of enrolment.Contact 9494666290
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  • 0 - 3 yrs
  • 2.3 Lac/Yr
  • Dum Dum Kolkata
Data Entry Operator CASA Officer Business Development Executive Relationship Manager Branch Executive KYC Verification Officer Loan Department and So On. Candidates Must BE Social .. Back Office Processing Basic Computers
FESHER URGENT HIRING IN ICICI BANK DSA EMLOYMENT NOTICE FOR FRESHER AND EXPERIENCE CAN APPLY FOR THIS POST DATA ENTRY OPERATOR DEPERTMENT: (9163396501). MINIMUM QUALIFICATION REQUIRED 12TH OR GRADUATE MALE ARE FEMALE ARE BOTH CAN APPLY FOR THIS POST. JOB ROLE BACK OFFICE EXECUTIVE OFFICER, COUSTOMER EXECUTIVE OFFICER, KYC VERIFICATION EXECUTIVE, DATA ENTRY OPERATOR, ASSISTANT BRANCH MANEGER ETC. S.ALARY:15000/- TO 26000/- PER MONTH. BENEFIT:PF+ESI+INCENTIVE. AGE LIMIT 18 TO 35 YEARS. SAND YOUR RESUME (9163396501) HR PRIYA FOR INTERVIEW PROCESS.
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  • 0 - 5 yrs
  • 2.5 Lac/Yr
  • Nagercoil Kanyakumari
Branch Sales Manager Telesales Executive Communication Advisor Sales Executive
Key Responsibilities:Conduct outbound calls to potential customers to introduce and sell [Company Name] products/services.Follow up on leads and manage a pipeline of sales opportunities.Provide accurate product information and address customer inquiries effectively.Maintain detailed records of customer interactions and sales activities using CRM software.Meet or exceed monthly sales quotas and performance targets.Develop and maintain strong relationships with customers to ensure high levels of satisfaction and repeat business.Collaborate with the sales team to develop strategies and improve sales processes.Stay updated on industry trends, market conditions, and competitor activities.
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  • 0 - 4 yrs
  • 4.0 Lac/Yr
  • Delhi NCR
Corporate Banking Business Banking Mutual Funds Investment Products Financial Services Retail Banking Back Office Executive Branch Sales Manager Banking Operations Branch Banking
Building and maintaining relationships with clients: You will be responsible for identifying and cultivating relationships with new clients, as well as maintaining existing relationshipsThis involves understanding their business needs and offering customized solutions to meet those needs
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  • 0 - 5 yrs
  • 3.3 Lac/Yr
  • Mumbai
Branch Sales Manager Relationship Associate
Job Designation1.Associate Relationship ManagerExperience -0.6 to7 YearsJob Location MumbaiInterview Mode face 2 faceJob Purpose Responsible for acquiring NTF (new to the firm) clients, revenue generation and maintenance of relationship with HNI/UHNI & corporate clients and offer wealth advisory services. Need to ensure growth of AUM or book size. Key Deliverables 1) Critical Analyse financial information obtain from clients to determine strategies for meeting clients financial objectives. Monitor financial market trends to ensure that client plans are responsive. Must ensure the growth of AUM / Book Size Responsible for achieving targets based on acquisition and revenue generation through investment products. Responsible for business development through acquisition of high net-worth clients. Mandatory numbers of meetings with clients to keep them updated with the current market scenario. 2) Routine Analyse client portfolios and make necessary suggestions. Recommend financial products. Responsible for identifying customer needs and assessing their risk appetite Provide regular updates to the immediate superior as and when required Create and enforce plans that will help meet the needs
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  • 0 - 5 yrs
  • 4.0 Lac/Yr
  • Noida
Corporate Banking Marketing Branch Relationship Walk in
Job Openings for 2 Branch Relationship Manager Jobs for Freshers in Noida, Uttar Pradesh, having Educational qualification of : M.B.A/PGDM with Good knowledge in Corporate Banking, Marketing etc.
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CRM Executive (Female)

Agarwal Job Placement

  • 0 - 6 yrs
  • 4.0 Lac/Yr
  • Surat
CRM Executive CRM Sales Branch Sales Manager Marketing Manager Sales Consultant Sales Coordinator Sales Director Sales Executive Sales Manager Sales Incharge Sales Person Customer Associate Customer Relationship Executive Customer Relationship Manager Walk in
Key Responsibilities:CRM System Management:Oversee the company's CRM software and databases.Ensure accurate and up-to-date customer data records.Customize CRM system features to meet the needs of various departments.Customer Data Analysis:Analyze customer data to identify trends, preferences, and opportunities for improvement.Segment customers based on behavior, demographics, and other relevant criteria.Customer Engagement:Develop and implement CRM strategies to enhance customer engagement.Design and execute targeted email marketing campaigns and communication strategies.Monitor and respond to customer inquiries and feedback.Performance Tracking:Track and report on key CRM metrics, including customer retention rates, conversion rates, and customer lifetime value.Use data insights to make data-driven recommendations for improvement.Collaboration:Collaborate with marketing, sales, and customer service teams to ensure a unified customer experience.Provide CRM-related training and support to team members.Qualifications:Bachelor's degree in Marketing, Business, or a related field.Proven experience in CRM management or a related role.Proficiency in CRM software and tools (e.g., Salesforce, HubSpot, etc.).Strong analytical and data interpretation skills.Excellent communication and interpersonal skills.Detail-oriented and highly organized.
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Corporate Banking Marketing Branch Relationship Manager
Hs Pass and Any Graduate Can Apply _ Fresher Selection for Corporate Bank Service _ Hiring for Customer Service Officer Profile and Office Executive Profile _ Required Good and Quality Candidates for this Profile _ Post are - Casa Officer / Accounts Opening Department / Customer Verification Executive / Branch Relationship Manager _ Need Criteria for the Post - Age Between 18 Years to 29 Years _ Hs Pass and Any Graduate Can Apply _ for Interview Schedule Candidates Can Send Their Cv to the Whatsapp - ( Call Between 10:00 am to 06:30 Pm )
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  • Fresher
  • 50.0 Lac/Yr
  • Mumbai
Sales Branch Supervision Retail Operations Marketer Customer Relationship Data Entry Specialist Senior Store Keeper Retail Store Branch Administration Human Resource
We are Seeking An Experienced Jewellery Store Manager to Lead Our Team and Ensure the Smooth Operation of Our Store. You Will Be Responsible for Managing Staff, Driving Sales, Overseeing Inventory, and Delivering Exceptional Customer Service. if You have a Passion for Jewellery and Strong Leadership Skills, We Want to Hear from You!Requirements:Retail Management ExperienceExcellent Customer Service and Communication SkillsAbility to Meet Sales Targets and Manage Store Operations
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  • 0 - 6 yrs
  • 50.0 Lac/Yr
  • United Kingdom
Store Operations Sales Jewellery Customer Relationship Branch Administration Retail Store Store Keeper Marketer Branch Supervision Data Entry Specialist
We are looking for a Jewellery Store Manager to oversee our store operations and provide excellent customer service. Your role will be essential in creating a welcoming atmosphere for customers and ensuring the store meets its sales targets. Key Responsibilities:- Manage Daily Operations: You will handle daily activities such as opening and closing the store, ensuring the shop is clean and well-organized, and addressing any operational issues that arise.- Customer Service Excellence: You will ensure that all customers receive friendly, knowledgeable, and prompt service, making their shopping experience memorable.- Sales Targets Achievement: You will monitor sales performance and motivate the team to meet or exceed monthly targets, implementing strategies to boost sales when needed.- Inventory Management: You will oversee inventory levels, track stock, and manage orders to ensure that the right products are always available for customers.- Team Leadership: You will lead and support a team of sales associates, providing training and guidance to help them perform effectively and deliver a high standard of service.Required Skills and Expectations:- Strong communication skills to interact effectively with customers and team members.- A proactive attitude with the ability to solve problems professionally and quickly.- Organizational skills to manage various tasks and ensure smooth store operations.- Basic mathematical skills for handling transactions and managing inventory.- A customer-focused mindset with a passion for jewellery and fashion. If you are driven and eager to build a rewarding career in retail, we encourage you to apply.
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Relationship Manager - Freshers

OM Legal And Education Consultancy

  • 0 - 2 yrs
  • 4.8 Lac/Yr
  • Ahmedabad
Corporate Banking Branch Banking Retail Branch Banking Business Development
# JOB OPENINGS - AXIS BANK & RBL BANKPermanent Banking Jobs OM Legal & Education ConsultancyOM Legal & Education Consultancy is inviting applications from eligible candidates for banking career opportunities with Axis Bank and RBL Bank.## 1. Axis Bank - Banking JobJob Type: Full-Time, Permanent Job Roles: Assistant Manager / Relationship Officer / Sales & Relationship Manager (as per vacancy) Eligibility:- Graduate from a recognized university.- Age and percentage criteria as per the specific vacancy.- Good communication and customer-handling skills.- Basic computer knowledge.- Freshers may apply for eligible positions.Job Responsibilities:- Handle customer enquiries and provide banking services.- Promote banking products and services.- Develop and maintain customer relationships.- Support account opening and documentation.- Achieve assigned business targets, wherever applicable.## 2. RBL Bank - Banking JobJob Type: Full-Time, Permanent Job Roles: Relationship Manager / Sales & Relationship Manager (as per vacancy) Eligibility:- Graduate from a recognized university.- Sales experience as required for the specific vacancy.- Banking, NBFC or financial-services experience may be relevant, depending on the role.- Good communication, customer relationship and sales skills.- Must meet the bank's applicable eligibility criteria.Job Responsibilities:- Build and maintain customer relationships.- Identify customer financial needs and recommend suitable banking products.- Generate business and achieve assigned sales targets.- Support customer service and documentation.- Maintain compliance with bank policies.## Employment Details- Employment Type: Full-Time, Permanent (subject to the specific vacancy and the bank's official offer).- Work Location: As per vacancy across eligible locations.- Salary & Benefits: As per the role, candidate profile and official bank offer.- Selection Process: Application screening, assessment and interview, as applicable.Apply Through: OM Legal & Education Consultancy Career Guidance Job Placement Education Visa AssistanceInterested candidates can register and submit their details for eligibility screening. Final selection and employment terms are subject to the respective bank's recruitment process.
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  • 0 - 1 yrs
  • 4.3 Lac/Yr
  • Nashik
Customer Relationship Customer Care Interpersonal Skills Branch Administration Strategic Thinking
Job Title: Client Relationship Executive (Telecaller) / Telemarketing Executive / Customer Service Executive (Voice) / Inside Sales ExecutiveDepartment: Customer Service / Sales / Client Relations / OperationsReports To: Team Leader / Customer Service Manager / Sales ManagerLocation: Nashik, Maharashtra, India (This role is primarily based in an office/call center environment in Nashik, working from a dedicated workstation).Job Summary:We are seeking an energetic, articulate, and customer-centric Client Relationship Executive (Telecaller) to join our team in Nashik. The ideal candidate will be responsible for engaging with our clients primarily over the phone, building positive relationships, addressing inquiries, providing information about our products/services, and ensuring high levels of customer satisfaction. This role is crucial for delivering excellent service and supporting our client engagement efforts.Key Responsibilities:Client Communication & Engagement:Make outbound calls to prospective or existing clients (for telemarketing/inside sales) ORHandle inbound calls from clients seeking information, support, or making inquiries (for customer service).Engage with clients in a professional, polite, and empathetic manner to understand their needs or provide necessary information.Build and maintain positive client relationships through effective communication and follow-up.Information Provision & Query Resolution:Provide accurate and comprehensive information about company products, services, offers, and policies.Efficiently resolve client queries, complaints, and concerns over the phone, escalating complex issues to the appropriate department/manager when necessary.Guide clients through problem-solving steps or relevant processes.Sales & Lead Generation (if applicable):Promote and explain products or services to potential clients over the phone.Identify sales opportunities and generate qualified leads for the sales team.Achieve daily/weekly/monthly targets for calls, conversions, lead generation, or sales.Handle objections professionally and persuasively.Data Management & Reporting:Maintain accurate and detailed records of all client interactions, inquiries, and outcomes in the CRM system or designated software.Ensure data confidentiality and integrity.Prepare and submit daily/weekly reports on call activities and outcomes.Adherence to Quality & Process:Adhere to established call scripts, guidelines, and quality assurance standards.Maintain a high standard of call quality and professionalism.Stay updated with product knowledge, company policies, and any new service offerings.
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