BPO Job Vacancies in Mumbai

We are seeking a dedicated and motivated female Telecaller for our office in Vasai East, Mumbai. This full-time position is suitable for candidates with little to no prior experience who are enthusiastic about starting their career in customer service.Key Responsibilities:- **Making Outbound Calls:** You will reach out to potential customers to inform them about our products and services, ensuring a clear and friendly communication style.- **Handling Inbound Calls:** When customers call, you will assist by answering their questions or directing them to the appropriate department, maintaining a professional demeanor at all times.- **Data Entry:** You will be responsible for accurately updating customer information and call records in our database, ensuring all details are correctly documented for future reference.- **Providing Feedback:** After interactions, you will share valuable feedback on customer responses and suggestions to help improve our services and outreach strategies.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to effectively engage with customers. A positive attitude and willingness to learn are essential, as you will be working in a dynamic environment. Attention to detail is important for maintaining accurate records. Applicants should be comfortable using basic computer applications and have a good understanding of customer service principles. We are looking for self-motivated individuals who can adhere to a structured work schedule and thrive in teamwork settings.

We are looking for an enthusiastic International BPO Executive to join our team in Mumbai. This role is ideal for individuals with a passion for customer service and communication. **Key Responsibilities:**- **Customer Support:** Provide excellent support to international clients through phone, email, or chat, ensuring satisfaction and timely resolution of queries.- **Issue Resolution:** Identify customer issues and provide suitable solutions or escalate them to the appropriate department when necessary, ensuring a smooth customer experience.- **Database Management:** Maintain accurate records of customer interactions and transactions in our system, which helps in tracking issues and improving service quality.- **Product Knowledge:** Stay updated on our products and services to provide accurate information and responses to customer inquiries.- **Feedback Collection:** Gather and report customer feedback to help improve our products or services, contributing to overall business growth.- **Team Collaboration:** Work closely with team members and management to achieve performance targets and share best practices.**Required Skills and Expectations:**- Strong verbal and written communication skills in English to effectively engage with international clients.- Ability to solve problems quickly and efficiently while remaining calm under pressure.- Basic computer skills and familiarity with customer support software are necessary.- A positive attitude and willingness to learn are essential traits for success in this role.- Candidates from various educational backgrounds are welcome, but a minimum of 12th grade is required. Experience in customer service is a plus but not mandatory.

We are seeking a Customer Service Associate to join our team in Mumbai. In this role, you will be the first point of contact for our customers, helping them with their inquiries and ensuring a positive experience.**Key Responsibilities:**- **Customer Support:** Respond to customer questions via phone, email, or chat, providing timely and accurate information.- **Issue Resolution:** Handle complaints and issues effectively, working to resolve them to the customers satisfaction while following proper procedures.- **Product Knowledge:** Maintain a good understanding of our products and services to provide correct information and guidance to customers.- **Data Entry:** Accurately log customer interactions and feedback in our systems to help improve services and recordkeeping.- **Collaboration:** Work closely with other teams to address complex customer issues and contribute to team goals.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential to interact with customers effectively.- **Problem-Solving Abilities:** A proactive approach to identify issues and find solutions quickly enhances customer satisfaction.- **Team Player:** Willingness to work collaboratively with coworkers to improve service quality and team performance.- **Adaptability:** Ability to thrive in a fast-paced environment and adjust to changing priorities or demands.- **Basic Computer Skills:** Familiarity with computer systems and software is important for data entry and communication tasks.- **Positive Attitude:** A friendly and helpful demeanor is crucial for ensuring a great customer experience. This is a full-time position, and you will be required to work from the office. No prior experience is necessary, making this a great opportunity for freshers.

Generate leads, make outbound calls, schedule software demos, follow up with prospects, convert inquiries into sales, maintain CRM records, handle customer queries, support renewals and upselling, and achieve sales targets. Excellent communication, negotiation, and computer skills required. Experience in inside sales/telecalling preferred.

Good communication and speaking skills.Positive attitude and willingness to learn.Freshers and experienced candidates can apply.Salary: As per company standards + Incentives

Customer Support Executive Education: HSC is a must with excellent communication skills. English speaking and writing skills are a must.Location: WONDRx HQ (Vikhroli, Mumbai) - 100% Work from Office. The RoleYou are the voice and the frontline of WONDRx. We are revolutionizing how doctors and patients connect by digitizing prescriptions.

We are looking for a motivated and enthusiastic BPO Telecaller to join our team in Mumbai. This is a part-time work-from-home position, perfect for freshers who have completed their 10th grade. **Key Responsibilities:**- **Customer Calling:** Make outbound calls to customers to address their inquiries and provide information about our services. Your goal is to ensure they have a positive experience while interacting with our company.- **Database Management:** Maintain and update the customer database by entering new information and ensuring that existing records are accurate. This helps in keeping track of customer interactions effectively.- **Lead Generation:** Identify potential leads and convert them into sales opportunities by effectively communicating the value of our services. Your efforts will contribute to meeting the sales targets.- **Feedback Collection:** Gather customer feedback and report it to the relevant teams. This information is vital for improving our services and addressing customer concerns.- **Team Collaboration:** Work closely with your teammates to share insights and strategies for improving our calling techniques. Teamwork plays a crucial role in achieving our collective goals.**Required Skills and Expectations:**- Excellent communication skills in English or Hindi are essential for clear customer interaction.- Basic computer skills and familiarity with MS Office and internet usage will help you manage tasks efficiently.- A positive attitude and a willingness to learn are important traits as you start your career in this field.- Strong time management skills are necessary to balance part-time work effectively with other commitments.

Handle customer queries via phone, email, chat, or social mediaResolve customer complaints efficiently and professionallyProvide accurate information about products, services, and policiesMaintain records of customer interactions and transactionsEscalate unresolved issues to the concerned departmentFollow up with customers to ensure issue resolutionMeet response time and customer satisfaction targetsCoordinate with internal teams for smooth customer support operationsMaintain professionalism and empathy during customer interactions

We are seeking a motivated Telesales Executive to join our team in Andheri East. The ideal candidate should have 1 to 2 years of experience in telesales and must have completed at least the 12th grade. This full-time position requires working from the office.**Key Responsibilities:**- **Conduct Outbound Calls:** Make calls to potential customers to promote and sell products or services, aiming to meet daily or monthly sales targets.- **Build Customer Relationships:** Establish and maintain positive relationships with customers to encourage repeat business and enhance customer loyalty.- **Understand Customer Needs:** Listen to customers to identify their needs and provide tailored solutions that meets their requirements.- **Record and Update Data:** Maintain accurate records of calls and customer interactions in the database to track sales progress and customer feedback.- **Follow Up on Leads:** Regularly follow up on leads provided by the marketing team, ensuring no opportunities are missed for sales.- **Handle Customer Queries:** Address any questions or concerns the customers may have regarding products or services, ensuring high levels of customer satisfaction.**Required Skills and Expectations:**Candidates should possess excellent communication skills, both verbal and written, and have a friendly and persuasive phone manner. A basic understanding of sales principles and customer service practices is essential. Additionally, candidates should be self-motivated, goal-oriented, and able to work independently while managing time effectively. Proficiency in using computers and familiarity with CRM software will be advantageous. Being a team player with a positive attitude is a must.

As an AR Caller, you will play a crucial role in managing accounts receivable by communicating with clients and ensuring timely payments. Your main focus will be on maintaining positive relationships while efficiently handling financial transactions.Key Responsibilities:- **Contact Clients for Payments**: You will reach out to clients via phone calls and emails to remind them of outstanding invoices and negotiate payment timelines.- **Update Payment Records**: After each interaction, its essential to accurately update payment records in the system, ensuring all information is current and precise.- **Resolve Payment Issues**: You will assist clients in addressing any payment-related queries or disputes, working to resolve issues quickly and professionally.- **Analyze Accounts**: Regularly review and analyze accounts receivable to identify overdue accounts and develop strategies for collection.- **Collaborate with Team Members**: Work closely with your team and other departments to ensure a smooth flow of information regarding account statuses and customer concerns.Required Skills and Expectations:Candidates should have a bachelors degree in fields like B.A, B.C.A, B.B.A, B.Com, or B.Sc. A minimum of 1-4 years of experience in a similar role is essential. Strong communication skills are crucial, as you will be dealing with clients regularly. You should be organized and detail-oriented, with the ability to manage multiple accounts efficiently. Proficiency in basic accounting principles and familiarity with accounting software will enhance your performance in this role. A proactive attitude and strong problem-solving skills are also important for succeeding in this position.

Job Title: TelecallerResponsibilities:Make calls to customersExplain products/servicesHandle customer queriesGenerate leads or salesMaintain call recordsRequirements:Good communication skillsBasic computer knowledgePositive attitude

Job Title:International Customer Support ExecutiveLocation: Mumbai Mumbai (On-site)Job Type:Full-time ________________________________________Job SummaryVC InMotions Private Limited is looking for a fresher and an experienced Telecaller for a US Outbound & Inbound Voice Process. The ideal candidate will be responsible for engaging with existing customers, introducing new products or services, and driving repeat orders through effective communication and persuasion.________________________________________Key Responsibilities Make outbound calls to existing international (US-based) customers Explain and promote new products and services effectively Convince customers to place additional or repeat orders Maintain professional communication and strong customer relationships Follow company guidelines and sales processes________________________________________Required Skills & Qualifications Excellent communication skills Good phone etiquette and customer service skills Ability to work collaboratively in a team environment Minimum 1 year of experience in an international voice process (US preferred) Prior experience in customer service or telemarketing is an advantage Educational Qualification: Any Graduate________________________________________Perks & Growth Exposure to International Market Training and mentorship from senior team members Career growth towards Customer Support Representative (Voice process)________________________________________Salary & Benefits: Competitive salary (Rs. 20,000- Rs. 40,000) based on interview performance and relevant experience ________________________________________

We are looking for a Chat Support Executive to join our team in Mumbai. This role is ideal for fresh graduates or those with up to five years of experience. You will assist customers through online chat, ensuring they receive prompt and effective support.Key Responsibilities: - **Customer Interaction:** Engage with customers via chat to answer their inquiries and resolve issues effectively. You will need to communicate clearly and professionally to provide an excellent customer experience. - **Problem Resolution:** Identify and address customer problems with a solution-oriented approach. You will be expected to troubleshoot issues and guide customers towards resolution. - **Information Management:** Document customer interactions accurately and escalate complex issues to the appropriate departments. You will maintain records for future reference to help track response effectiveness. - **Feedback Collection:** Gather customer feedback to improve service quality. Your observations will play a vital role in enhancing our support systems.Required Skills and Expectations: Candidates should possess strong communication skills in English and the ability to interact warmly with customers. A good understanding of computer systems and basic troubleshooting is essential. Adaptability and patience are important, as you will handle a variety of customer needs. Attention to detail and a focus on service quality will be vital for success in this role.

As a Customer Support Executive, you will play a vital role in ensuring our customers receive excellent assistance and support. You will work from home and interact with customers via various channels.**Key Responsibilities:**- **Respond to Customer Inquiries:** Address customer questions and concerns promptly through phone, email, or chat, ensuring a quick resolution.- **Manage Customer Accounts:** Assist customers with account-related issues, including updates, changes, and troubleshooting, to enhance their experience.- **Provide Product Information:** Offer detailed information about products and services, helping customers make informed decisions.- **Document Interactions:** Keep accurate records of customer interactions and feedback in a system to track issues and improve services.- **Collaborate with Team Members:** Work closely with other departments to resolve complex issues, ensuring a seamless customer experience.- **Identify and Suggest Improvements:** Proactively share customer feedback with the team to help improve service quality and efficiency.**Required Skills and Expectations:**- Excellent communication skills, both verbal and written, to convey information clearly and effectively.- Strong problem-solving abilities, allowing you to handle customer issues efficiently and independently.- A basic understanding of computer software and applications, as you will navigate various tools for customer support.- A positive attitude and a willingness to help, ensuring customers feel valued and supported.- Attention to detail to accurately document customer interactions and follow up as needed.- Ability to work well in a team and manage your time effectively while working remotely. This role is ideal for individuals with diverse educational backgrounds, including but not limited to B.A, B.Arch, B.C.A, B.B.A, B.Com, and B.Ed. Experience is not mandatory, but enthusiasm and a readiness to learn are essential.

We are looking for a BPO Telecaller to join our team in Mumbai. This part-time position is suitable for candidates with 0 to 5 years of experience who have completed at least their 10th grade. You will have the option to work from home, making it a flexible opportunity.Key Responsibilities:- Make Outbound Calls: You will reach out to potential clients or customers to provide information about our services, promote products, and gather feedback.- Handle Inbound Calls: You will answer calls from customers, addressing their queries and providing assistance in a friendly and professional manner.- Maintain Call Records: It is important to keep accurate records of calls made and received, including details about customer interactions and outcomes.- Follow Scripts: You will follow pre-defined scripts to ensure consistent messaging across all calls while also having the flexibility to adapt to different customer scenarios.- Collaborate with Team: You will work with your team to share customer insights and improve overall service quality.Required Skills and Expectations:Candidates should have excellent communication skills, with the ability to speak clearly and confidently. Basic computer knowledge is essential for managing call records and using communication tools. A positive attitude and willingness to learn are crucial. Time management and the ability to work independently are important for this remote role, ensuring you meet productivity goals efficiently.

We are looking for a Customer Support Executive to join our team in Malad West. In this full-time role, your main focus will be to assist and support our customers effectively.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will handle customer questions and issues via phone, email, or chat, providing clear and accurate information to help resolve their concerns.- **Document Customer Interactions:** Each customer interaction must be logged accurately in our system to ensure that all service requests are tracked and can be referred back to if needed.- **Assist with Product Knowledge:** You will need to understand our products/services well enough to guide customers through usage, features, and benefits, ensuring they have a positive experience.- **Problem Resolution:** Your role will involve identifying issues customers face and working towards finding effective solutions quickly and efficiently.- **Provide Feedback:** Share insights and recurring issues with the management team to help improve our services and enhance customer satisfaction.**Required Skills and Expectations:**- Strong communication skills are essential, both spoken and written, to interact professionally with customers.- A customer-oriented attitude is important, helping you understand and meet customer needs effectively.- Basic computer skills are necessary to manage customer databases and document interactions.- The ability to work well under pressure and in a team environment will be crucial for handling multiple inquiries effectively.- A positive and proactive approach towards learning about the companys products will aid you in better assisting customers.

Job Title: Telecaller - Insurance Process/Product ProcessCompany: Venture AllocatorsLocation: MumbaiSalary: 19,000 - 22,000 per monthShift: 8 AM - 8 PM (Any 9-hour shift)Weekly Off: Sunday (Fixed)Role:Handle customer queries via calls and chat for insurance products and services.Eligibility:Graduate (Freshers & experienced candidates welcome)Sales experience preferred but not mandatoryGood communication skills requiredSkills Required:Strong verbal communicationBasic computer knowledgeCustomer-handling ability

Job Title:Sales & Customer Support ExecutiveCompany Details:Company: Mind WealthBrand: Hungry BrainWebsite: https://hungrybrain.in/Job Location:Malad West, Mumbai (5 minutes walk from railway station)Job Type:Full-TimeWorking Days:6 Days a WeekSalary:2 - 2.5 LPAIndustry:Education / EdTech / Early Childhood LearningDepartment:Sales & Customer SupportRole Category:Inside Sales / Customer SupportAbout Us :Hungry Brain helps parents raise smarter, more capable children by focusing on brain development in the first 3 years when it matters the most. Our structured programs empower parents to take the right actions early and see real developmental results.Key Responsibilities :Handle inbound & outbound leadsMaintain follow-ups & CRM updatesExplain early learning concepts and programs to parentsSupport parents to identify the need for early brain development and start our programs via calls, video calls, chats, and other communication channelsCandidate Requirements :Minimum 2+ years of experience in sales/customer supportStrong communication in any one language + workable EnglishComfortable using basic tech tools and CRM systemsPreferred Candidate Profile:Experience in EdTech / Education / Counselling is a plusGood interpersonal and convincing skills

We Are Hiring ( US Soft Collection Process )International Soft collection Process Customer Service (Inbound Process)Night shift (Location-Bhayander)5 days working with( 2 off ) (9 hours shift )Work From Office ( Cab Facilities )HSC, Graduate Fresher as well as Experienced can applyGood Communication skills and English fluency is mandatorySalary As per experience Upto 30K+InhandRegards HR Rekha DROP YOUR CV ON THIS ABOVE NUMBER

Telecaller Role and ResponsibilityKnowing all the details of the product or service offerings.Regularly updating and obtaining the lists of individual contact details.Meet and exceed sales target set by the organization.Stay updated with market trends to better serve customers.Identify customer needs and provide solutions through the companys products and servicesBuild and maintain positive relationships with future prospects.Bringing clarification to the progress and performance-related expectations by conducting regular meetings.Conducting each function with the utmost respect, regardless of the behaviour of the other.Keep record of every customer interaction and sales activities.RequirementsGraduation or equivalentPriory experience working as a telecaller or in a similar roleHaving done a sales-related training programKnowledgeable with computersHaving exposure to cultural norms and diverse viewpointsAbility to change the communication style on unusual eventsExcellent interpersonal, research, and record-keeping skills