BPO Job Vacancies in Ahmedabad

Key Responsibilities: 1. People Management: Provide coaching, guidance, and mentorship to a team of agents to enhance their performance and productivity. Conduct regular performance evaluations and implement development plans as needed.2. Target Achievement: Set ambitious targets for the team and work closely with individual agents to ensure goals are met or exceeded. Monitor performance metrics and implement strategies to improve efficiency and effectiveness.3. Lead Generation: Drive the generation of leads through proactive outbound calling efforts. Provide training and support to agents to optimize lead generation techniques and ensure quality standards are maintained.4. Coordination: Collaborate closely with US counterparts to align strategies and goals, ensuring seamless communication and coordination across teams. Liaise with directors based in India to provide regular updates on team performance and initiatives.5. Performance Analysis: Analyze call center data and performance metrics to identify trends, opportunities, and areas for improvement. Develop and implement strategies to address challenges and optimize performance.6. Training and Development: Develop and deliver training programs to enhance the skills and knowledge of team members. Keep abreast of industry best practices and incorporate relevant training materials into coaching sessions.Interested Candidates can reach outContact - 9023636210Email - hr@focuseliteweb.com

We are looking for an International BPO Executive to join our team in Bopal. In this role, you will be an important part of our customer service operations, helping to provide exceptional support to our global clients. The position is full-time and requires you to work from our office.**Key Responsibilities:**- **Customer Support:** Handle inbound and outbound calls to address customer inquiries and complaints, ensuring a high level of satisfaction.- **Data Entry:** Accurately enter customer information and update records in our system to maintain up-to-date and organized data.- **Product Knowledge:** Learn and understand our products and services to effectively assist customers with their needs.- **Problem Solving:** Identify issues and provide appropriate solutions, ensuring a quick resolution for customers.- **Feedback Handling:** Collect customer feedback and communicate it to the management team for continuous improvement of services.**Required Skills and Expectations:**Candidates should possess excellent communication skills, both verbal and written, to effectively interact with customers from different backgrounds. A basic understanding of customer service principles is desired, as is the ability to work well in a team environment. You should be comfortable using computers and have a keen attention to detail for accurate data management. A positive attitude and willingness to learn are essential, as you will be expected to adapt to new challenges. Prior experience is not necessary, making this an ideal position for fresh graduates.

We are looking for a Customer Care Associate to join our team in Ahmedabad. This full-time position is perfect for freshers who are eager to start their career in customer service. As a Customer Care Associate, you will be the first point of contact for our customers, helping them with their queries and providing support. Key responsibilities include:- **Customer Support:** Engage with customers through calls or in-person, addressing their questions and offering solutions to their problems.- **Product Knowledge:** Learn about our products and services to provide accurate information and assist customers effectively.- **Order Management:** Assist customers with order tracking, processing returns, and managing their accounts.- **Feedback Collection:** Gather customer feedback to help improve our services and enhance customer satisfaction.- **Team Collaboration:** Work with team members to ensure a smooth customer experience and handle issues that require team effort.Candidates should possess strong communication skills to interact clearly and positively with customers. Patience and empathy are crucial to understand and resolve their concerns effectively. A friendly and professional demeanor is expected at all times. Additionally, basic computer skills will help in managing customer databases. This role is ideal for individuals looking to begin their journey in a supportive environment, with opportunities for growth in customer service and communication skills.

Job description:About the RoleWe are looking for energetic and confident individuals who enjoy speaking with people and working with business information. This role involves connecting with companies, understanding their requirements, and supporting our sales team by maintaining accurate records.Key ResponsibilitiesCall companies and introduce our logistics servicesGenerate new business leads through calling and online researchMaintain and update customer data in company systemsFollow up with clients and schedule meetings for the sales teamMaintain proper records of calls and interactionsSupport daily business coordination activitiesData Entry and Coordination with the overseas team.Skills RequiredGood spoken EnglishBasic computer knowledge (Excel, data entry, internet research)Confidence in speaking with new people over the phoneGood listening and communication skillsOrganized and detail-oriented approachPositive attitude and willingness to learnFollowing InstructionsEligibilityAny Graduate / Final year students can applyFreshers are welcomeCandidates with telecalling or customer service experience will be at an advantageWorking DetailsOffice-based role in AhmedabadTraining will be providedGrowth opportunities based on performanceJob Types: Full-time, FresherWork Location: In person

Lead generateOutbound and inbound Coordinates with client Handlingclient Make outbound calls to promote and sell products or services. Address customer queries, negotiate deals, and meet sales targets. Maintain detailed call records and follow up with leadseffectively.

We are Looking for An Energetic and Confident Business Development Executive Who Loves Talking to Clients and Closing Deals. Your Role Will Include Lead Generation, Calling Prospects, Follow-ups, and Converting Inquiries Into Customers. Good Communication and a Positive Attitude are a Must.

Sales Calling, Service Calling

- Handle customer inquiries: Customer care agents are responsible for responding to customer inquiries and addressing their concerns or questions in a timely and professional manner. This includes answering phone calls, responding to emails, and communicating via live chat.- Provide product information: Customer care agents should have a good understanding of the company's products or services in order to effectively provide accurate information to customers. They need to be able to explain product features, benefits, and pricing to potential buyers.- Process orders and returns: Customer care agents assist customers with placing orders, processing payments, and handling returns or exchanges. They should be able to navigate the company's order processing system efficiently and accurately.- Resolve customer complaints: Customer care agents need to have strong problem-solving skills to effectively address customer complaints or issues. They should be able to listen to customer concerns, empathize with their situation, and work towards finding a satisfactory resolution.- Strong communication skills: Customer care agents must have excellent verbal and written communication skills to effectively interact with customers. They should be able to articulate information clearly and professionally.- Patience and empathy: Dealing with customer inquiries and complaints can be challenging, so customer care agents need to have patience and empathy when interacting with customers. They should be able to remain calm and composed in all situations.

Appointment Scheduler B2B Sales (US Process) Location: Ahmedabad (Work From Office Only) Shift: 7:30 PM 4:30 AM (US Night Shift) Working Days: Monday to Saturday Company: Levons Technologies Pvt. Ltd. Client Market: United States / North America About UsLocal P.O.S Depot is a rapidly growing North American company delivering advanced POS systems and payment solutions to businesses across the USA & Canada.To support our expansion, Levons Technologies Pvt. Ltd. is building a strong international B2B sales team in Ahmedabad. Role OverviewWe are looking for confident English speakers with a neutral/US accent to join us as B2B Appointment Schedulers.This role focuses on outbound calling to US businesses, qualifying prospects, and scheduling high-quality appointments for the sales team. This is a target-driven, night-shift, office-based role and ideal for candidates seeking exposure to international B2B sales. Key ResponsibilitiesMake outbound calls to US-based business owners & decision-makersSchedule qualified B2B appointments for the sales teamIdentify and qualify leads as per defined criteriaMaintain accurate data in CRM systemsMeet daily & weekly appointment targetsCoordinate with internal sales teams for smooth handoversMaintain professionalism, consistency, and result focus Skills & RequirementsExcellent English communication (US/Neutral accent preferred)Experience in B2B appointment setting, international sales, or telecalling is a plusFreshers with strong communication skills are welcomeComfortable working in US night shiftTarget-oriented, self-motivated, and disciplinedReady for 100% work from office (Ahmedabad)Immediate joiners highly preferred Compensation & BenefitsSalary: 8,000 50000,000/month (Fixed + Performance-Based)Attractive incentives & bonusesStable night-shift role with fixed timingsExposure to US & North American B2B marketsCareer growth in international salesSupportive and professional work environment Important Note This is a complete Work From Office role No Work From Home / No Hybrid

HiWe are have a new opportunity at Horizon Talent Alliance for the role of USA Chat & Support Executive in our E-Commerce Support Process.Position: USA Chat & Support Executive (Night Shift)Process: Customer Chat & Support (E-Commerce Support)Location: Ahmedabad, Gujarat (Onsite)Timings : 9:00 PM - 6:00 AMExperience: Fresher & Experienced candidates welcomeSkills: Good communication, typing efficiency, customer handlingNOTE: THIS IS AN ONSITE AND NIGHT SHIFT ROLE- NO REMOTE

We are looking for a Telecaller to join our team .This role involves managing essential data processes, ensuring accuracy, and providing administrative support. Get a salary of 12000 - 15000 along with career growth opportunities in a collaborative environment.Key ResponsibilitiesMaintain data and ensure it is accessible for seamless operations.Verify information, spot data discrepancies, and resolve them promptly.Organize and manage both digital and physical records to optimize access.Assist in various administrative functions to support department efficiency.Generate and present reports to internal teams for informed decision-making.Handle all sensitive data with strict confidentiality.Job Requirements:The minimum qualification for this role is below 10th and 0.5 - 1 years of experience. The position requires strong organizational skills, attention to detail, and the ability to handle multiple tasks.

We are looking for a friendly, organized, and professional Receptionist to join our team at Soni and Soni legal services. As the first point of contact for our visitors and clients, you will play a key role in ensuring a positive first impression of our company.Key Responsibilities: Customer Interaction: Greet visitors and clients, ensuring a warm, professional, and welcoming environment. Phone & Email Management: Handle incoming calls, answer queries, and redirect to relevant departments. Appointment Coordination: Schedule and confirm meetings, ensuring everything runs smoothly. Mail Handling: Receive and sort incoming mail and packages, and manage outgoing deliveries. Administrative Support: Assist with filing, office organization, and supporting team members with general office duties. Office Supplies: Keep track of office inventory and reorder supplies as needed.What We're Looking For: Education: High School Diploma (Graduation is a plus). Experience: Previous experience as a Receptionist or in Customer Service is a plus. Skills: Strong communication and interpersonal skills. Proficiency in MS Office (Word, Excel, etc.) and general office equipment. Qualities: Friendly, well-organized, able to handle multiple tasks simultaneously, and maintain a professional demeanor.DM me on 9099300664 for more details.

Business Development Manager (BDM) Remote Full-time Budget- as per experienceWere looking for a results-driven Business Development Manager with 34 years of experience to join our growing team in Ahmedabad.If youre passionate about building client relationships, identifying new business opportunities, and driving growth wed love to hear from you! Key Responsibilities: Identify and develop new business opportunities via networking, cold calling, and online platforms (LinkedIn, Upwork, etc.) Generate and qualify leads, convert prospects into business deals Prepare and deliver impactful sales presentations and proposals Maintain and nurture client relationships Collaborate with internal teams to deliver tailored solutions Track market trends and competitors to identify opportunities Meet monthly and quarterly sales targets Requirements: Bachelors degree in Business, Marketing, or related field 34 years of experience in Business Development (preferably IT / Software / Digital Services) Strong communication, negotiation, and client management skills Proficiency in CRM tools and proposal writing Self-motivated, target-oriented, and proactive What We Offer: Competitive salary + performance-based incentives Friendly, collaborative work culture Exciting career growth opportunities Location: remote

There many more vacancy

Make Outbound Calls to Potential Customers and handle inquires . Generate Leads And Follow Up with Prospects. Maintain Accurate Records Of calls And Customers Interactions. Provide Product/ Service Information And Assist Customers Effectively. Meet And exceed Daily / Weekly Call and Conversion Targets .

We are looking for a dedicated and confident Telecaller to join our team. The candidate will be responsible for making outbound calls, explaining our services, answering customer queries and maintaining proper records.Key Responsibilities:Make outbound calls to customers on a daily basisExplain products/services clearly and convincinglyMaintain customer data in a proper formatFollow up with interested customersHandle basic inquiries and provide correct informationAchieve daily/weekly calling targetsRequirements:Good communication skills (Hindi / Gujarati / English preferred)Confident, polite and convincing voiceBasic computer/phone handlingFreshers can also applyImmediate joiners preferredJob Type: Full-time / Part-timeSalary: Based on performance and experience 8000 to 15000Location: (102 aashram avenue behiand kochrab aashram kochrab gaam paldi ahmedabad gujrat 380007)Working Hours: (9:30am to 7:00pm)

Car servicing regarding outbound calling to get service bookings

We are looking for 1 Tele Caller Post in RTO Circle, Ahmedabad, with deep knowledge in Outbound Calling, Domestic BPO, Customer Relationship, Microsoft Excel, Phone Banking and Required Educational Qualification is : B.A, B.Com

Job Title: Chat Service RepresentativeLocation: Ahmedabad, GujaratType: Full Time We are hiring enthusiastic individuals for the role of Chat Service Representative. Candidates must be willing to relocate to Ahmedabad Gujarat. This is an excellent opportunity for freshers and experienced professionals to start or grow their career in a dynamic and supportive work environment.Role OverviewAs a Chat Service Representative, you will support customers through written communication channels such as chat, email, text, and social media. You will be responsible for resolving queries, providing product information, and delivering exceptional customer experiences through professional and friendly interactions.Key Responsibilities Respond to customer queries through chat, email, and other non-verbal platforms Understand and resolve customer issues with accuracy and empathy Deliver high-quality support that ensures customer satisfactionEligibility Criteria Minimum qualification is High School Diploma or equivalent Freshers can apply; experience of one year in customer service is preferred Strong written English communication skills with good grammar and spelling Basic computer knowledge and typing skills Flexible to work in rotational shifts including weekends and night shifts

Job description:Job Title: Telecalling Sales ExecutiveLocation: Navrangpura, Ahmedabad (Work From Office Only)Experience: Minimum 1 Year of experienceCompany: Trakky Online Salon Service Booking PlatformAbout Trakky:Trakky is a fast-growing beauty-tech startup revolutionizing how customers discover and book salon services online. We re on a mission to simplify and digitalize the salon appointment experience across India.Role Overview:We are seeking a motivated Telecalling Sales Executive to connect with potential salon partners and assist in onboarding them to the Trakky platform. This is an in-office role for candidates who are persuasive, organized, and comfortable communicating over the phone.Key Responsibilities:Call potential salon leads to explain Trakkys services and benefitsConvert warm leads into partner salons through effective pitching and follow-upsMaintain records of calls, follow-ups, and conversions in the CRM systemAssist with onboarding and collecting required partner documents or informationAchieve daily/weekly targets for calls and successful onboardingProvide basic post-onboarding support or coordination to salon partnersRequirements:Good communication skills in Hindi/Gujarati (English is a plus)Confident phone presence and convincing abilityPrior experience in telecalling or telesales is preferredBasic computer knowledge (Excel, Google Sheets, CRM)Ability to work independently and meet targetsFriendly, persistent, and professional attitudeWork Details:Work Mode: Work From OfficeLocation: Navrangpura, AhmedabadWorking Days: Monday to SaturdayTimings: 11:00 AM 8:00 PM(varies as per Businessrequirement)

Job description:Job Title: Telecalling Sales ExecutiveLocation: Navrangpura, Ahmedabad (Work From Office Only)Experience: Minimum 1 Year of experienceCompany: Trakky Online Salon Service Booking PlatformAbout Trakky:Trakky is a fast-growing beauty-tech startup revolutionizing how customers discover and book salon services online. Were on a mission to simplify and digitalize the salon appointment experience across India.Role Overview:We are seeking a motivated Telecalling Sales Executive to connect with potential salon partners and assist in onboarding them to the Trakky platform. This is an in-office role for candidates who are persuasive, organized, and comfortable communicating over the phone.Key Responsibilities:Call potential salon leads to explain Trakkys services and benefitsConvert warm leads into partner salons through effective pitching and follow-upsMaintain records of calls, follow-ups, and conversions in the CRM systemAssist with onboarding and collecting required partner documents or informationAchieve daily/weekly targets for calls and successful onboardingProvide basic post-onboarding support or coordination to salon partnersRequirements:Good communication skills in Hindi/Gujarati (English is a plus)Confident phone presence and convincing abilityPrior experience in telecalling or telesales is preferredBasic computer knowledge (Excel, Google Sheets, CRM)Ability to work independently and meet targetsFriendly, persistent, and professional attitudeWork Details:Work Mode: Work From OfficeLocation: Navrangpura, AhmedabadWorking Days: Monday to SaturdayTimings: 11:00 AM 8:00 PM(varies as per Businessrequirement)