Air Ticketing Executive Job Vacancies in Mumbai Harbour

As an Airport Ticketing Staff member, you will play a crucial role in ensuring a smooth travel experience for passengers. Your duties will involve customer service, ticket sales, and assisting travelers at the airport.**Key Responsibilities:**- **Ticket Sales**: Assist passengers in purchasing airline tickets by providing information on flight schedules, availability, and pricing. This ensures that customers have access to the best options for their travel needs.- **Check-in Assistance**: Help travelers with the check-in process, including baggage handling and seat assignments. This facilitates a fast and efficient boarding experience.- **Customer Service**: Address passenger inquiries and resolve any travel-related issues they may have. Providing excellent customer support enhances customer satisfaction and loyalty.- **Information Distribution**: Provide accurate information about flight delays, cancellations, and gate changes. Keeping travelers informed helps reduce confusion and anxiety.- **System Management**: Utilize airline reservation systems to manage bookings and maintain accurate records. This ensures the integrity of ticketing operations and facilitates smooth processes.**Required Skills and Expectations:**Candidates should have a minimum educational qualification of a 12th pass. While experience is preferred, individuals with 0 to 6 years of experience are encouraged to apply. Strong communication skills are essential for effective interaction with passengers. A friendly and approachable demeanor is expected, along with the ability to handle stressful situations calmly. Attention to detail is vital for accurately processing tickets and managing customer information. Familiarity with computer systems is a plus, as you will be using technology to assist travelers effectively.

An Air Ticketing Executive is responsible for handling flight reservations, issuing tickets, managing cancellations, and assisting customers with travel-related queries. The role requires strong knowledge of airline systems, fare rules, and customer service. Key Responsibilities:Handle domestic and international flight bookingsIssue, reissue, and cancel air tickets using GDS systemsProvide customers with accurate fare details, routes, and travel optionsManage PNR creation, updates, and modificationsAssist customers with refunds, rescheduling, and cancellationsEnsure compliance with airline policies and fare rulesCoordinate with airlines and vendors for booking confirmationsHandle customer inquiries via phone, email, or in personMaintain proper documentation and booking recordsUpsell travel-related services (insurance, hotel bookings, etc.) Required Skills:Knowledge of GDS systems such as:AmadeusGalileoSabreStrong communication and interpersonal skillsGood knowledge of airline codes, geography, and fare calculationCustomer handling and problem-solving skillsBasic computer proficiency (MS Office, email handling)Attention to detail and accuracy Educational Qualification:Minimum: 12th PassPreferred: Diploma or Degree in Travel & Tourism / Aviation Experience:Fresher or experienced candidates can apply0-3 years of experience in ticketing or travel agency preferred Work Environment:Travel agenciesAirlinesAirport officesTour operators Salary Range (India):Fresher: 20,000 - 25,000 per monthExperienced: 30,000 - 1,00,000+ per month