As an Air Ticketing Executive, you will play a vital role in ensuring a smooth travel experience for our clients by managing flight bookings and providing excellent customer service.
**Key Responsibilities:**
- **Flight Booking Management:** Handle all aspects of booking airline tickets for clients, ensuring accuracy and timeliness in the booking process.
- **Customer Support:** Assist customers with inquiries regarding flight options, pricing, and itineraries, providing detailed and clear information to enhance their travel experience.
- **Ticketing Procedures:** Process ticket changes, cancellations, and refunds effectively, following company policies and airline regulations to maintain compliance.
- **Documentation Handling:** Ensure all travel documentation is correctly prepared and provided to passengers, including e-tickets and travel itineraries.
- **Collaboration with Airlines:** Build and maintain relationships with airline representatives to secure the best deals and resolve any issues related to bookings.
- **Issue Resolution:** Address and resolve any challenges or customer complaints quickly and professionally, ensuring customer satisfaction.
**Required Skills and Expectations:**
Candidates should have 3 to 9 years of experience in air ticketing, with a diploma in a relevant field. Strong communication skills are essential to interact clearly with clients and airlines. Proficiency in using airline software and booking systems is necessary to manage reservations efficiently. Attention to detail is crucial, as accuracy in bookings impacts customer satisfaction. Candidates should also exhibit a strong ability to multitask and work under pressure, ensuring all tasks are completed promptly and accurately while contributing to a positive team environment.
Experience
3 - 9 Years
No. of Openings
1
Education
Diploma (Other)
Role
Air Ticketing Executive
Industry Type
Travel / Tourism
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Walk-in interview location
448, Ikebana, Shop no 101 / 102, Ground Floor, Dr B Ambedkar Road, Below King Circle Flyover, Matung