Wayscape Solution Pvt Ltd.

Indira Nagar, Bangalore

Job description To handle the sales operations of the department, appointments and the end result on follow ups and conversions. Build and maintain positive customer relationships by providing accurate information and resolving inquiries or complaints effectively. Keep detailed records of customer interactions and transactions in the CRM system. Follow up on leads and maintain regular contact with existing and potential customers. Plan and focus on the revenue generation. Ability to multi-task and work independently or as part of a team to meet customer expectations as well as internal and external standards. Prepare action plan by individuals as well as by team for effective search of sales leads and prospects. Make a high volume of outbound calls to potential customers: send a high volume of email communication to potential customers. Responsible for meeting daily, monthly and quarterly targets. Continuously enhance sales and product knowledge through training sessions and self-learning. Key Skills and Requirements: Excellent verbal communication skills in English, Hindi and any additional regional languages are a plus. Strong sales and negotiation skills. Ability to deliver engaging sales pitches over the phone. Comfortable working in a fast-paced environment and meeting sales targets. Proactive and self-motivated with a positive attitude. Ability to work well in a team and collaborate with colleagues. Flexibility to adapt to changing processes and client requirements. Prior experience in tele sales or customer service will be an advantage. Should be willing to relocate to Dubai and assistance will be provided by the company.

Job Description: To handle the sales operations of the department, appointments and the end resulton follow ups and conversions. Build and maintain positive customer relationships by providing accurate informationand resolving inquiries or complaints effectively. Keep detailed records of customer interactions and transactions in the CRM system. Follow up on leads and maintain regular contact with existing and potentialcustomers. Plan and focus on the revenue generation. Ability to multi-task and work independently or as part of a team to meet customerexpectations as well as internal and external standards. Prepare action plan by individuals as well as by team for effective search of salesleads and prospects. Make a high volume of outbound calls to potential customers: send a high volume ofemail communication to potential customers. Responsible for meeting daily, monthly and quarterly targets.Continuously enhance sales and product knowledge through training sessions andself-learning.Key Skills and Requirements Excellent verbal communication skills in English, Hindi and any additional regionallanguages are a plus. Strong sales and negotiation skills. Ability to deliver engaging sales pitches over the phone. Comfortable working in a fast-paced environment and meeting sales targets. Proactive and self-motivated with a positive attitude. Ability to work well in a team and collaborate with colleagues. Flexibility to adapt to changing processes and client requirements. Prior experience in tele sales or customer service will be an advantage. Should be willing to relocate to Dubai and assistance will be provided by thecompany.Education Qualification: Any Graduate or Post Graduate.Experience Requirement: 1-4 years of experience in Inside Sales / Outbound Sales / Business Development. Freshers Can also apply.Language Requirement: Should know atleast3 Languages including English. English and Hindi is a Must.

To handle the sales operations of the department, appointments and the end result on follow ups and conversions. Build and maintain positive customer relationships by providing accurate information and resolving inquiries or complaints effectively. Keep detailed records of customer interactions and transactions in the CRM system. Follow up on leads and maintain regular contact with existing and potential customers. Plan and focus on the revenue generation. Ability to multi-task and work independently or as part of a team to meet customer expectations as well as internal and external standards. Prepare action plan by individuals as well as by team for effective search of sales leads and prospects. Make a high volume of outbound calls to potential customers: send a high volume of email communication to potential customers. Responsible for meeting daily, monthly and quarterly targets. Continuously enhance sales and product knowledge through training sessions and self-learning.

Be a mentor and guide the product executives to the company set quality metrics. Monitor, evaluate and score inbound calls against established quality assuranceinstruments and standards. Review, evaluate, and score open and closed customer issues tickets againstestablished quality assurance instruments and standards. Participate, as needed, in calibration sessions, employee communication sessions,and/or creation of communication tools. Supports and communicates business goals, quality standards, processes andprocedures and policies. Ensures the call center agents adhere to predetermined quality assurance standardsand the businesss standard operating procedures. Conduct / Lead training sessions (as needed). Monitor calls to provide feedback regarding telephone etiquette, product informationgiven and procedures.Provides performance expectations, action plans anddevelopment plans to improve call quality.

Be a mentor and guide the product executives to the company set quality metrics. Monitor, evaluate and score inbound calls against established quality assuranceinstruments and standards. Review, evaluate, and score open and closed customer issues tickets againstestablished quality assurance instruments and standards. Participate, as needed, in calibration sessions, employee communication sessions,and/or creation of communication tools. Supports and communicates business goals, quality standards, processes andprocedures and policies. Ensures the call center agents adhere to predetermined quality assurance standardsand the businesss standard operating procedures. Conduct / Lead training sessions (as needed). Monitor calls to provide feedback regarding telephone etiquette, product informationgiven and procedures.Provides performance expectations, action plans anddevelopment plans to improve call quality.