Namo Airways Services India Private Limited

Noida Sector 63

- Greet and assist passengers: Airport Ticketing Staff are responsible for greeting passengers at the airport, answering their queries, and assisting them with ticketing and boarding procedures.- Process ticket sales: This role involves selling tickets to passengers, processing payments, and issuing boarding passes in a timely and efficient manner.- Handle customer inquiries: Airport Ticketing Staff must address customer inquiries and complaints professionally, providing accurate information and resolving issues to ensure passenger satisfaction.- Coordinate with airline staff: This position requires collaboration with airline employees to ensure smooth operations, including coordinating boarding procedures, baggage handling, and flight schedules.- Maintain ticketing equipment: Airport Ticketing Staff are responsible for operating and maintaining ticketing equipment, such as computers and printers, to facilitate ticket sales and check-in processes.- Assist with boarding procedures: This role involves assisting passengers with boarding procedures, including checking passports, issuing boarding passes, and directing passengers to their boarding gates.Required skills and expectations:- Excellent communication skills to interact with passengers and airline staff effectively.- Strong customer service skills to address inquiries and resolve issues promptly.- Basic computer skills to operate ticketing equipment and process payments efficiently.- Knowledge of airport procedures and airline operations to assist passengers effectively.- Ability to work in a fast-paced environment and adapt to changing circumstances.

- Responsible for assisting passengers during check-in and boarding processes at the airport. This includes guiding passengers to the correct check-in counters, assisting with baggage drop-off, and ensuring timely boarding.- Handle customer inquiries and provide excellent customer service throughout their airport experience. This involves addressing questions regarding flight schedules, delays, baggage policies, and other concerns passengers may have.- Ensure the safety and security of passengers by following strict aviation security protocols. This includes screening passengers and their belongings, monitoring terminal areas, and reporting any suspicious activities to the appropriate authorities.- Collaborate with airline staff and ground crew to coordinate efficient aircraft turnarounds. This involves communicating with pilots, cabin crew, and maintenance personnel to ensure all flights depart on time.- Assist with airport operations such as ticketing, gate assignments, and managing flight information displays. This role requires attention to detail and quick problem-solving skills to handle unexpected challenges.- Maintain a professional and courteous demeanor at all times when interacting with passengers and colleagues. Strong communication skills and a positive attitude are essential for this role.

- Greet and assist passengers: Welcome passengers as they enter the airport, provide information on check-in procedures, boarding, and assist with any queries or needs they may have.- Handle check-in procedures: Ensure passengers' travel documents are in order, issue boarding passes, and check in luggage following airline guidelines.- Assist with security checks: Guide passengers through security screening processes, answer questions, and ensure compliance with airport security regulations.- Provide assistance to passengers with special needs: Offer support to passengers with disabilities, elderly travelers, or unaccompanied minors during check-in, boarding, and throughout their journey.- Resolve passenger issues: Address complaints, issues, or conflicts that may arise during travel, provide solutions promptly, and ensure a positive experience for passengers.- Coordinate with airline staff: Collaborate with airline representatives, ground staff, security personnel, and other airport personnel to ensure smooth operations and passenger satisfaction.- Maintain a clean and organized work area: Keep the check-in counters, waiting areas, and information desks neat and tidy to create a pleasant environment for passengers.- Excellent communication skills: Ability to effectively communicate with passengers, colleagues, and superiors in a clear and professional manner.- Customer service mindset: Possess a strong focus on customer satisfaction, patience, and the ability to handle challenging situations with empathy and professionalism.- Knowledge of airline operations: Understanding of airport and airline procedures, safety regulations, and customer service standards to provide efficient and reliable assistance to passengers.

Key Responsibilities:1. Assisting passengers: Helping passengers with their inquiries, providing information about flights, handling check-in procedures, assisting with baggage check-in, and guiding passengers through security checks.2. Ensuring passenger safety: Following all security protocols and safety regulations, monitoring passenger behavior, and reporting any suspicious activities or baggage.3. Handling customer service: Resolving passenger complaints, addressing any issues or concerns, and providing excellent customer service at all times.4. Ticketing and booking: Managing ticketing processes, handling flight reservations, processing ticket changes or cancellations, and ensuring accurate ticket information.5. Coordinating with the airline staff: Collaborating with airline crew members, ground staff, and other airport personnel to ensure seamless operations and efficient service delivery.Required Skills and Expectations:1. Excellent communication skills: Ability to communicate effectively with passengers, airline staff, and other airport personnel in a clear and polite manner.2. Strong customer service skills: A commitment to providing exceptional service to passengers, handling complaints professionally, and ensuring a positive experience for travelers.3. Attention to detail: Ability to accurately handle ticketing processes, check-in procedures, and baggage handling while ensuring all information is correct.4. Knowledge of aviation industry: Understanding of airline operations, airport procedures, security protocols, and safety regulations to ensure passenger safety and compliance.5. Team player: Willingness to collaborate with other team members, work in a fast-paced environment, and contribute to a positive and supportive work culture.

Key Responsibilities:1. Assist in the smooth operation of aircraft movement on the airport ramp: As an Airport Ramp Executive, you will be responsible for coordinating with ground staff, ensuring timely arrival and departure of aircraft, and maintaining safety protocols on the ramp.2. Coordinate with airlines and ground staff: You will need to liaise with airline representatives and ground staff to ensure that all parties are informed and working together seamlessly to ensure efficient operations.3. Handle customer service inquiries: You will be required to address passenger inquiries, handle complaints, and provide assistance to passengers as needed, maintaining a high level of customer service at all times.4. Ensure compliance with aviation security regulations: It is crucial to be aware of and adhere to all aviation security regulations to maintain a safe and secure environment for staff and passengers.Required Skills and Expectations:1. Strong communication skills: You should have excellent verbal and written communication skills to effectively interact with passengers, airline representatives, and ground staff.2. Attention to detail: Being detail-oriented is essential to ensure the accuracy of flight schedules, passenger information, and compliance with safety regulations.3. Ability to work under pressure: The role may involve handling multiple tasks simultaneously and dealing with unexpected situations, so the ability to work well under pressure is important.4. Knowledge of airline operations: Basic knowledge of airline operations and airport procedures is preferred, although training may be provided for candidates with less experience.

We are looking for 179 Airport Ticketing Staff Posts in Gaya, Darbhanga, Kanpur, Lucknow, Gorakhpur, Ranchi, Patna, Delhi, Noida, Surat, with deep knowledge in Aviation, Aviation Security, Airline Operations, Airlines Executive, Airline Ground Staff, Airline Customer Service, Airlines Transition Captain, Airlines Cabin Crew, Airport Representative, Airport Ticketing, Airport Operation, Ticket Booking, Air Ticketing, Customer Relationship and Required Educational Qualification is : Higher Secondary, Secondary School, B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, B.Pharma

Company Overview: NAMO AIRWAYS is a tour and travel agency, specializing in delivering highquality solutions to our clients worldwide. We pride ourselves on our commitment to excellence,innovation, and client satisfaction. As we continue to expand our operations, we are seeking anexperienced and dynamic Business Development Executive to join our team.Job Description: As a Business Development Executive at NAMO AIRWAYS, you will play a pivotalrole in driving business growth and fostering long-term client relationships within the tour and travelindustry. The ideal candidate will have a proven track record of successfully delivering process andproject solutions, particularly in areas such as customer support, sales, and backend operations.Key Responsibilities:1) Identify and pursue new business opportunities within the tour and travel sector, leveraging yourindustry expertise and network to expand our client base.2) Develop and implement strategic business development plans to achieve revenue targets andorganizational objectives.3) Lead end-to-end project management for client engagements, from initial scoping and proposaldevelopment to successful delivery and client satisfaction.4) Collaborate closely with cross-functional teams, including operations, sales, and marketing, toensure seamless execution and alignment with client expectations.5) Serve as the primary point of contact for key client accounts, building strong relationships andproviding exceptional service throughout the project lifecycle.6) Conduct market research and analysis to identify emerging trends, competitive threats, andopportunities for innovation.7) Represent NAMO AIRWAYS at industry events, conferences, and client meetings, showcasing ourcapabilities and value proposition effectively.8) Prepare and deliver compelling presentations, proposals, and pitch materials that articulate theunique value proposition of our services.