Customer Care Executive

Ascendum KPS

1. Answering calls from customers professionally and responding to customer inquiries and complaints.

2. Handling and resolving customer complaints regarding product service problems.

3. Documenting all calls with regard to the customers query accurately in the software

4. Identifying, and escalating priority issues and reporting to the supervisors.

5. Research required information using available resources/software.

6. Provide quality customer support on every call

7. Following call scripts to ensure quality support for customer satisfaction

8. Adhering to all company policies and procedures

Experience : 0 - 6 Years

No. of Openings : 100

Education : Higher Secondary

Role : Customer Care Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India