We are seeking enthusiastic and customer-focused professionals to join our team as Voice Process Executives. The ideal candidate will handle inbound and outbound calls, assist customers with queries, provide accurate information, and ensure a positive customer experience.
Key Responsibilities
Handle inbound/outbound calls professionally and resolve customer queries.
Provide accurate product/service information to customers.
Maintain a high level of customer satisfaction through effective communication.
Record and update customer information in the database.
Meet daily/weekly call targets and service levels.
Escalate complex issues to the appropriate department when necessary.
Follow company policies, processes, and quality standards consistently.
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