Telecaller - Full Time

Role Profile

Role / Title: Virtual Relationship Manager.

Reporting to: Team Leader/Manager.

Department: Loans

Location: Mumbai.

KEY OBJECTIVE OF THE JOB:

Virtual Relationship Manager will be responsible to help customers with queries and questions related to products and services. We are looking for Tele callers to join our team, who is passionate to work alongside a team on a long-term basis.

MAJOR DELIVERABLES:

Respond to customer queries and customer concern

Deliver scripted sales pitch to meet the needs of specific the customer.

Maintain record of Customer details like name, address and the feedback and records of transactions.

Contact businesses and private individuals by telephone to promote products, services

Provide excellent customer service by explaining customers about our products.

Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Should be fluent in language spoken and in making out-bound calls.

Should be able to achieve monthly/quarterly targets.

Immediate joiners / candidates with relevant experience can mail their resumes at

Role Specifications

Educational Qualification:

Graduate Preferred.

Years and type of experience:

1 to 2 years

Good communication skills (English & Hindi) & other language will be an added Advantage.

Competencies: Ms. Office Industry: DSA, Bank, NBFC

Behavioral Competencies: Result oriented Customer-oriented attitude. Problem-solving skills. Knowledge of company products and services. Should focus on customer retention and satisfaction.

Good relationship skills with understanding of client service

Expertise in Loans.

Languages:English/Hindi/ Regional*

• Experience

  1 Years

• No. of Openings

  50

• Education

  12th Pass

• Role

  Telecaller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office