• Making out-bound calls to the prospective customers explaining the product and services offered by the company.
• Contacting existing customers to update latest features & functionalities of the existing product or various other product & services offered by the organization.
• Suggesting solutions based on customer’s needs and requirements.
• Updating customer information in CRM
• Closer of sales & Service orders over phone to achieve the set monthly target.
• Asking relevant questions to understand the customer need.
• Resolving queries and issues related to the products and services.
• Making recordings of all the sales phone calls and sales deals.
• Maintaining the database of the customers on a regular basis.
• Work with the cross functional team to fulfil customer demand.