Key Responsibilities:
1. Conduct tele-counseling sessions with clients: As a Tele Counselor, you will be responsible for engaging in one-on-one counseling sessions with clients over the phone to provide support and guidance.
2. Provide emotional support and guidance: You will need to offer emotional support and guidance to clients who may be dealing with various personal or mental health issues.
3. Maintain confidentiality: It is essential to maintain strict confidentiality and privacy of client information shared during the counseling sessions.
4. Document counseling sessions: Keep detailed records of counseling sessions, including client progress, concerns, and any recommendations provided.
5. Follow up with clients: Follow up with clients as needed to check on their progress and provide additional support.
Required Skills and Expectations:
1. Strong communication skills: Excellent verbal communication skills are necessary to effectively engage with clients over the phone.
2. Empathy and compassion: A compassionate and empathetic approach is crucial when providing emotional support to clients.
3. Active listening skills: The ability to actively listen to clients' concerns and provide thoughtful responses is essential.
4. Patience and calm demeanor: A patient and calm demeanor is important when dealing with clients who may be experiencing distress.
5. Basic computer skills: Proficiency in basic computer skills to document counseling sessions and maintain client records.