- Make outbound calls to potential customers:
This involves contacting prospective clients over the phone to introduce our products or services, generate leads, and schedule appointments for sales representatives.
- Handle customer inquiries and provide information about products or services:
You will be required to answer incoming calls from customers, address their queries, provide details about our offerings, and assist them in making informed decisions.
- Maintain and update customer databases:
You will need to accurately record customer information, update contact details, and keep track of interactions for follow-up purposes.
- Meet daily call quotas and targets:
You will be expected to make a certain number of calls per day to meet set targets and ensure productivity.
- Follow up with potential leads:
After the initial contact, you will need to follow up with leads to nurture relationships, address any concerns, and move prospects through the sales funnel.
Required Skills and Expectations:
- Excellent communication skills
- Pleasant and professional telephone etiquette
- Ability to understand customer needs and provide solutions
- Strong organizational skills
- Ability to work independently and as part of a team
- Familiarity with CRM software is a plus.